I've never had a problem personally, but I hate how you can't call the bank staff. You get put on the phone with all these different agencies and get put on hold for an hour when one of the tellers could quickly tell you. Don't ever expect to be able to call the bank itself.
September 2021
I opened an account, they have been very courteous, haven't had a problem with them, always be polite when I go to handle business, and helpful.