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February 2024 by emwhyte
I got an oil change & my tire pressure adjusted extremely quickly. However, I have no Idea what the shop is like for serious engine, transmission, or electronic work. Knowledge of any vehicle is limited to brands, models, & year dates of manufacturing.
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February 2024 by Kool Bingley
As other reviews have said, they’re great at trying to make you pay for “fixes” that you don’t need. Instead of addressing the main issue affecting my vehicle, they sent me a list of new problems.The customer service was also poor. After I declined their services for the unnecessary fixes, Roxanne became rude and difficult, speaking condescendingly to me and brushing off my questions.
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February 2024 by Mead Turner
Roxanne listened to my concerns and help me make the best decision on my repairs. The pricing is fair and high quality service.
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February 2024 by Sophia Anderson
I've been here two times now for separate car issues, and each time I've received really kind and great service. I also appreciate Roxanne, who is very helpful. If my husband and I ever have future car issues, this is the place we'll be going!
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February 2024 by Ducksuit
Great customer service. Great car repair work. They take a good hard look at your car, find the specific issues, inform you clearly what those issue are, and then ask which of the issue you would like them to fix. They want to help you efficiently in terms of time and money. They are not pushy. Eric's is a breath of fresh air as a modern business built on quality work and the customers' best interests. Roxanne at the from desk is the bomb!
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January 2024 by Yinghua He
Good quality of work but hmmm how do I put it…they are good at making you purchase services when you don’t need. I was told to get many things replaced and changed , but when I asked another car shop to check it for me, most of the services weren’t needed immediately or weren’t even a concern. I’m just a bit disappointed - I came here because I lived close by and I trusted them. But realizing that they aren’t doing this for my best interest, I had to search for other car shops - and guess what…a lot of them are better than this.
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January 2024 by Lanae Mathis
Clearly people have money to burn. This place is so overpriced I couldn’t believe it. I don’t care if they’re carrying me to my car and massaging my feet, their prices are ridiculous! I’ll take poor customer service, excellent car care and reasonable prices anytime. I would NEVER go to this place again and I feel sorry for the people who don’t know any better.
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January 2024 by Saul Breton
Excessive charge on the repair and no answer on messages left to the manger to understand the situation.
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January 2024 by Valerie Browning
Friendly, helpful staff; quick repair / maintenance process
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January 2024 by Vineetha Mukherjee
Roxanne was very courteous throughout my visit at the store on Friday. I just did not anticipate the cost of the repairs when i went for the inspection sticker. I had an impulse reaction and should have shopped around for the costs of a battery and starter.
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January 2024 by Jennifer Batchelor
Amazing service! Manny and his team are the best! Really enjoyed the shuttle service as well.
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January 2024 by Jace Pierce
Wow! Don’t know where to start. This place has excellent customer service. Specifically, Roxanne is incredible at this location. They fought for us hard to get car shield to cover some of the necessary fixes. I’d also say they are an excellent communicator. I got calls every step of the way, even when my car needed to stay a day or two longer to trace some issues. Overall, very impressed with Roxanne!!I will say that this location is way better than the one in the medical center up the street. I went there and was treated pretty poor by the car at the front. He claimed they didn’t even take car shield and even said they didn’t have time to look at my car when I had an appointment scheduled in advance… I picked up the phone to call the Rice Village location and talked to Roxanne and got in right away.Overall, A+ customer service and experience. Will continue to come here!
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January 2024 by Linda Ittner
We love this place! They have helped us out so many times - issues ranging from major work to low tire pressure. Roxanne is amazing. So happy to have them in the neighborhood!
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January 2024 by Karan Johnson
Roxanne is the best!
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January 2024 by Jacob Doddridge
My car door wouldn't shut, so I took it to Eric's for a repair. I was initially unhappy with how the price and service went, but Brian called me afterwards and I feel a lot better about my experience now.
