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July 2023 by Jorge Rodriguez-sabido
At one point I had this rated at 1 star and wanted to change over to a different provider but Sandra Peralta has been amazing with getting all the right information and making the effort, she's the reason why I'm adding 3 stars to this review, but they really need to get things organized.
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March 2023 by J
When it was West Gas, customer service was awesome and we got deliveries very quickly. Now that it is Pinnacle, it takes 20 minutes to talk to someone at a call center and theres bo telling when youll get service. The website isnt any better.
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February 2023 by Debbie Meurer
Auto fill stopped without us knowing and when we checked we were down to 5%.Never had any trouble in 35 years until now.
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January 2023 by krystal armstrong
Very disappointed in the service that we have received since it has changed dealers. Ordered gas on 1/20. It is now 2/7 and still no delivery.
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January 2023 by Tyler Hykel
No customer service, I would not recommend this propane dealer to anyone. I put in a request 2 weeks ago online to get my tank filled, still have not heard back from them. They are not even worth one star!
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January 2023 by Sarah Chase
The service since the change to this new company gets worse each time. Changed the delivery estimate day twice for this round. Very disappointed because service used to be fantastic, friendly, and prompt. Now rude when calling in, and can’t trust the day they give for delivery. We’re stuck with this provider due to our location. They seem to be fully aware of that and can treat customers poorly because of lack of options in providers.
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January 2023 by Candace Lang
Horrible customer service!! I was on hold for over an hour and the message kept saying you are number 17 in the que. I also submitted an online request for a phone call and they never returned the call. They messed up my bill and they can't figure out how to fix it. Wouldn't recommend them to an enemy!!
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January 2022 by Brent Ackors
I understand high call volume and weather related peak demands.I do not understand the inability to return a phone call or getting a message that the "mail box is full and you can't leave a message".I tried to order online but got a "forbidden site" message when I tried to place the order.Things were certainly better when it was owned by the Urbanovskys.
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January 2022 by Ray Machen
Thanks for bringing me propane on a Saturday. Ya'll fixed my piss poor planning, I appreciate it.
