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November 2023 by Andrea Humphrey
Nevada and Trevor were very friendly and helpful at Public Storage. Once I made my reservation online, Nevada called me immediately to set up an appointment. The facility seems very secure and clean. I am looking forward to storing my belongings at this storage unit.
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November 2023 by Tim Mccoy
Nevada and her team are amazing!!!! Nevada bent over backwards to help me get all situated. Best moving experience by far.
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October 2023 by Nicolette Hall
Staff is never friendly, and the price of storage units is always rising. I can't say that out of the 3.5 years I utilized this facility, not once was I treated kindly. Staff never seem like they want to be there and rarely seem to want to help you. Past facilty was clean and kept up, but prices become ridiculous quickly.
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October 2023 by Andi Owens
I 100% recommend this location. The building is very secure and clean. The rental process was easy and Nevada made the experience great and even fun! She was so friendly, informative and detailed. You can tell she is a natural with people. Her customer service was top notch.
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October 2023 by Ronald Hunter
Customer service rep MS NEVADA at 201 s Jim wright public storage was EXCEPTIONAL! Outstanding service! VERY Knowledgeable, kind, helpful, just down right FABULOUS! THANK YOU!
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October 2023 by noah loth
They finally fixed the doors or else it would be one star. The doors are constantly broken, which makes the hours almost unaccessible if you have a 9 to 5 job. This is out of their control if some idiot crashes into the door with their truck. However; slightly extended hours, and potential discount/credit would be nice.
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September 2023 by Hope Leatherman (authoritar)
They have banking hours so it wasn't really convenient for me being a night owl. The lady was friendly inside, informative and to the point. It's clean, new and nice... however, one way in which if it's busy, you're going to be crowded inside. The elevators are a headache having to enter a code every single time you go up to your locker. The elevators have 2 parking spots, maybe 3 in front of them which Is also in front of the doors going inside into the stairwell . This makes it difficult to bring down furniture on top of the elevator. They have a dolly you can use to buy only 1 by the elevator so if you want to use it, you may be waiting awhile if someone else is there. I only stored a few items and it was such a headache just getting the 1 load up, I cleaned it out a couple weeks later and that was it. I'll look for something with easier access next time.
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September 2023 by Jennifer Lara
I buy storage units at auctions one I purchased other it was free. It went good went to pick it up. Next day I went but the elevator code wouldn’t work and I went to ask and Nevada said I need to clear one out first in order for her to open it which was dumb I purchased one and the other one was free. I went again and told her I need it to go up there since am trying to clear it out after the hours. She then decided to give me a code I did a trip on the 4 floor but after it was 6 the code wouldn’t work it just said please see your manager when obviously it was after hours when it was closed my mom stay up in the 4 floor waiting, my bf and I in the first floor . I told her it wouldn’t let me go up there so she decided to bring everything on the elevator by herself which was stupid if NEVADA did her job correctly this wouldn’t happen. Plus she said the code she first said it would expire on that day at 9 and I toldher I had the storage for 48 hrs which was barely the first day. It happen on august 25 around 6 pm y’all can see the cameras. It was so dumb everything how she wouldn’t let me go to the unit cause I needed to clear one out if I had still one day left. YALL NEED NEW PEOPLE WHO ACTUALLY DO THEIR JOB CORRECTLY. my mom really had to do all that, just cause she said it would expire on the 25 the code at 9. All she said sorry what that going to do after all my mom had to go thru.
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August 2023 by Richard Neenan
I was able to get an appointment and a storage shed on the same day, had great customer service from Nevada, she walked me through the whole process and explained everything before I confirmed my information and throughout the policies parts.
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August 2023 by Shinia Scott
The manager at this facility is very rude and has the nerve to rush you out of the storage before closing hours. I was at my storage waiting for my son to come help, it was not quite closing time and she was refusing to let him up at approxiamately 4:45pm. The sign states 5pm not a 4:45pm. Not only did he have to explain to her why I needed his help on our way down the in the elevator she made a smart comment, sayint you needed him to carry that. First of all this is not her place to say anything of that nature and second I or no one else for the matter should have to explain to her what and why we needed to do anything. I explained to her I had major back surgery in 2020 and have many restrictions. Public Storage please train all employee's that it is not polite nor is it any of their business why and let them know not all days will you get off on time.Signed,Angry Teenant
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August 2023 by Tamika Wesley
Started out great but upon moving in the enter gate does not work, the back gate is the only one with access to the units so when the office staff closes so does the gate at 5:45. Mind you I don't get of til 5:30,now I'm speeding trying to make it before the garage door is closed and locked. I've been stuck out for days when I rented I was under the impression I'd be able to enter after hours.... NOT‼️ THERE NEEDS TO BE SOME TYPE OF COMPENSATION
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August 2023 by Clint Woolever
This place has gone to hell since Public Storage took over. The staff is rude and either an elevator or gate is broken constantly. On top of that they have raised my rent over a $100 in less than a year since they purchased it from All Storage. Not to mention my neighbor has been robbed not once but twice. I'm not even sure how that happens. I urge you to look elsewhere for a storage unit there are plenty of other options.
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July 2023 by Christine Glatts
Nevada was wonderful! She went above and beyond for my mom and myself. This is what the 5 star is for on the other post under my name. Now as far as the facility I have a few complaints. 1) they don’t tell you you have to get the $15 insurance until your checking out. The girl on the phone didn’t tell me that. She should have before I agreed to hold the unit. 2) you have to get their $25 lock. That wasn’t mentioned to me either it’s a great idea but $25 for a lock! That’s too steep. 3) I wasn’t able to use my own code I had to use their generated code. I ended up spending more than I wanted to due to all these unmentioned extras. 4) they don’t have a security system and the gate was broken so we have to come in during the hours Nevada works. I reposted this review with the appropriate review for public storage.
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July 2023 by Tammy L.
I would not recommend to anyone. I rented 2 spaces and could only get to one. I had a truck that was rented and due back within a few hours. Couldnt find anybody in the office. I left a phone message and nobody returned my call. Had to go to extra space storage and rent another unit to unload my stuff in. Called the next day to cancel my units and they refused to refund my money. They are dishonest people and i wouldnt recommend public storage to anyone... i gave them 1 star only because it would not let me post without picking one. They dont even deserve that one.
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July 2023 by Bobby Chase
Amazing experience with Nevada. She did a great job helping me resolve some issues and get our storage space in order.