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January 2024 by Bailey C
The name is accurate. There is space in the top of the units for rats to crawl from unit to unit. The amount of rat poop in the unit and on my belongings was disgusting. Gross, un kept place. There was rat poop coming out of the inside of my couch. Will never use again and never recommend. The manager can be nice all day long, but that means nothing to me when my furniture is covered in rat poop and pee.
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December 2023 by Monica Thurman
This place is really top-notch and safe. The manager Connie is a gem. It's so nice to meet genuine good people. The storage spaces are clean, and the property is top tier safe. Highly recommend if you're in Tyler or Whitehouse.
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October 2023 by MommyJess S
Connie's the best, prices are a bit high but I will only use this storage place in East Texas. Highly recommended!!
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August 2023 by Tammy Smith
I was beyond impressed with Pack Rat Self Storage in whitehouse, texas. Ive used a number of storage companies in the past. This one by far is my favorite. Connie, their location manager is single-handedly one of the best employees I have ever interacted with. She was so kind and helpful to me in a difficult situation and always with a smile and answers to every question. It was super easy to set everything up, I would highly recommend to anyone looking for a well kept facility to use Pack Rat Storage. They have an incredible staff and the best rates in town.
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August 2023 by Orange
Ms. Conney is extremely sweet and thorough. She has great customer service skills!
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August 2023 by williamsrita54
Connie helped me so much. She took care of what I needed. And I want to thank her for having awesome customer service.
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August 2023 by Regina Guthrie
Connie is so sweet and helpful, she made a difficult situation easier.
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July 2023 by Ela Barrientos
The manager Connie is always smiling and willing to help! Love this place!
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July 2023 by Brooklyn Gage
Connie was very helpful!! Great place to store your belongings
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July 2023 by Chanon Stewart
Connie helped us out so much! She’s the best!
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July 2023 by Jacky Lewis
Miss Connie is always so friendly and helpful!
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July 2023 by Bekah Flood
Connie was BEYOND helpful when I needed a U-Haul! Very knowledgeable and so friendly!!!!
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July 2023 by Maggie theiring
Connie is the best manager and works so hard to make sure her customers are well taken care of and have everything they need. Including cold water on a hot day when they have forgotten theirs. You guys are lucky to have her!
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July 2023 by Austin McFarland
Excellent place and affordable pricing. Connie the manager at the front keeps the place looking good and is always friendly to visit with!
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June 2023 by Jessica Chadwick
Connie is the best! She's always super friendly and helpful!! Highly recommend to anyone looking for a storage unit!
