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February 2024 by Katie Hanes
So far my experience has been pretty good but they've changed their policies and their hours and I'm not sure this has been fully communicated to their staff. I've been told three different answers regarding one situation and when I tried to go in as instructed, they were closed because they haven't updated their lobby hours on Google. The person I talked to was very polite, but had no clue what they were doing, by their own admission. Please update your information on all resources and if you could be open during hours that are convenient for people who have jobs that would also be nice.
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March 2023 by Ashley Jennings
This bank is horrible and would not recommend banking with them. When we brought up their mistake, they just took what they messed up on and did not bother to realize that our ledger did not match up...nor did they care, so they took more of our money....sorry excuse for a bank
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November 2018 by Kevin McCarty
Work in Dallas so called them on my way home to get a check stopped, got put on hold 3 different times and finally told they were gonna put together some paperwork for me and to come by in about 20 minutes. Came by 10 after 4, about 25 minutes after, and the lobby and drive thru were closed. Very inconvenient.
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April 2016 by R.C Bur
Too many fees; and fyi your fees aren't fair as Wells Fargo has similar fees and ways to pay them without nickle and dimming their customers out of all their money. Example they have a saver plan which instead of charging me the monthly fee if I use my card so many times a month it will exempt me from that fee. Also they automatically take 25.00 out of my checking each month and puts it in my savings. Among other ways to exempt me from those fees instead of nickling and dimming me to death.
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April 2015 by Jason Holloway
Let me first disclose that I work for this bank. We do our best to help each person based on individual needs. We don't pressure people to open accounts and sign up for products they don't need. Our fees are fair (lower than many of the other banks in the area). If you're looking for a good, small town bank, Check out FSSB.
