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March 2024 by Kindra Harris
Prior to today I have stopped in multiple times to grab some lunch for later right after dropping my kid off at school. I specifically remember asking the first time I did this, “ what time do yall open?” The sweet older lady said 6am so we can sell breakfast. I came in today for my lunch and the door was open as usual but the employee was sitting at the table with a non employee. Since the door was unlocked I assumed they were open and I asked if she wanted me to take her keys out the door for her. With an attitude she said we don’t open till 8. I replied with oh I’ve come in earlier than this (it was 738) before. She had no response and I left. Online and the door does say 8, I checked after I walked out. But please try and do better in the sense of keeping the door locked if you aren’t open and don’t get upset if a customer walks in and you have the door unlocked! It doesn’t take much these days for customer service people to get irritated or treat a customer ugly. I will happily take my money elsewhere just cause of her. This location is hit or miss, please try to be more consistent and also maybe hire more happy employees who know how to not take their bad day out on customer.
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March 2024 by Verda Bice
Friendly service fastVegetarian options: Eggs as protein source
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February 2024 by Alyce Harden
After working all day in the farm, dirty dusty & tired. Decided to go through drive through. Pulled up, "Name?". We need to place an order. Oh drive is for pick up only. We asked when did this change? New owners made the change. No signs stating any changes. She said we'll have to come in.Some people aren't physically able to come, you're limiting potential customers, we won't be back unless you want cow manure all over your floors or we are permitted to take our shoes off outside the door.Needless to say, we won't be back.
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February 2024 by Michael Harden
Gets a 1 star due to no more drive thru orders not everyone is able to get out of there vehicle to go in new owners need to think about
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February 2024 by Jenn Holman
Will never eat here
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January 2024 by MacKenzie Dulaney
Ladies going from register and moving drive thru window and just putting gloves on. I was a DM over 4 different stores myself. It is required to spend 20 seconds washing hands between touching the registers and making sandwiches. It makes sure customers know those hands that touch food is sanitary. You grab clean gloves with dirty hands and then put the now dirty gloves on to touch food. This is unacceptable.Parking: Handicap parking blocks the drive thru
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January 2024 by Veronica
Don’t order anything online through the app.It will not be close to what is ordered. Don’t think about the foot long churro. Thought it was going to be at least edible, but it was hard, stale and tasted like cardboard.Order was so bad, It had to be remade and was STILL WRONG.Save yourself the headache and just take a drive to Cleburne or Hillsboro.
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January 2024 by Cheryl Mowery
Door dash failed to check bag for proper items and wouldn't you know it Subway failed to put my chips in the bag. Of course when I called door dash Misty, she blamed Subway so I called them only to have the phone sat on the counter and ignored because I refused to leave my house to come get my chips. Instead of offering a refund she just layed the phone down, really? So when I could finally get through again and asked for a manager she immediately said no one was going to yell at her even though I wasn't. I was angry and on speaker phone. She then hung up so I called back and called her a few not so sweet words and said she should die. A little extreme but the whole reason I had the food delivered was so I didnt have to deal with anyone in person. There's no point in adding notes to your order because this particular store or door dash doesn't add it to the receipt for the prep person or the door dash driver. It's wasted time. This is my first bad experience with any restaurant or person since moving here last year so I was truly shocked at their lack of customer satisfaction. Their first reaction was " we don't deliver" and that's sad to me. Sandwich is bland and boring but pizza was good so that's where the one star comes from. I'm still waiting on my refund and have filed a complaint with corporate
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January 2024 by Jeff Potts
To be fair they messed up the order but when I came in and told them made it right and then some. Thank you to the
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November 2023 by Juan Rendon
Fast n fresh love it.???
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November 2023 by Jaime Garza
Would not allow me to use the drive thru even with kids and dog in the car.
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November 2023 by robin t
Just don't use the app or make a call in order. Be aware if you do they will take the opportunity to cut costs and screw the customer every single time! If you take the time to go inside they won't do this. Most recent order was a veggie salad and a 6 inch ham and cheese. Salad container was less than half full. No extra lettuce, spinach, onions, or black olives as I had requested. I could have got more on a side salad at Schlotzskys for a lot less. I called and the excuse I got was there is a new manager and they have been told to basically ration the salad stuff. But if I pay $6.99 for a salad, the container should at least be somewhat full. Same way on the sandwich. It is useless to click more on the app for ANYTHING. It actually seems if you click more, they purposely put LESS. I have ordered at other Subways on the app and never ran into these issues. The only thing they said i could do was bring it back and they would fix it, but no apology or anything else. This is the 3rd time in a row a mobile order hasn't been right at this store. This time was the worst. I ended up taking both the salad and sandwich back for a refund, because by the time i drove back the sandwich wouldn't be worth eating anyway.Come on Whitney Subway, y'all can definitely do better. I definitely won't be coming back for a long time, if ever.
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November 2023 by EarthgazerTX
A. The phone doesn't work 95% of the time so calling in an order is next to impossible. B. Workers talk to much, I just want to get my food for my family and leave and not be bothered with questions about my personal life when I don't even know these people. Very unprofessional I do NOT
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November 2023 by Triskaideka thirteen
They have Fuze Raspberry Ice tea at the fountain. Awesome. The sandwich I ordered was good...bread was a little hard..but ok. It was about 230pm on a Sunday. I will return.
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November 2023 by Z Summers
Great place they even have the mobile order system set up and it works well small location but lots of business ?
