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February 2024 by Jennifer Lane
Excellent !!! Chris was so helpful and went above and beyond!!! Everyone in the store was so helpful and kind!
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February 2024 by Anna Pinson
Outstanding Customer Service, Excellent Sale Prices, and my salesman Chris went above and beyond to get my furniture to me in an expeditious manner. Love my new furniture! A BIG thank you to Chris, his manager, and the whole team.
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February 2024 by Scott Todd
The team at the Ashley store in Wichita Falls is always outstanding and they're to ensure your needs are met.
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February 2024 by Julia Mantzke
Foster was patient and very attentive to our needs. As soon as I knew what I wanted he did not make any other type of suggestions in changing my mind. Excellent service overall
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February 2024 by Becky Watson
Had a great experience buying a recliner. Knowledgeable salesperson! Ended up with two recliners and a sectional! Hooray!
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February 2024 by Jayce Russell
Very helpful and kind sales team.
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February 2024 by Chris Enriquez
The Experience I had at Ashley's, was nothing short of V.I.P. I appreciate how helpful the associate was.
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February 2024 by Joanna Murray
I ALWAYS find my style of furniture at Ashley’s. We’ve been shopping there for 30 years and never felt disappointed even once. The sales staff ( Chris) was very welcoming, helpful without any pressure. Got a great advice on a mattress and bought it of course ( it was a steal). Highly recommend this store?
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February 2024 by B B
Great service and product
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February 2024 by David Thompson
It was refreshing to deal with Ashley furniture. Julian was a great help and me and my wife both appreciated very much.
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February 2024 by tim schiewe
We had a great experience at Ashely's today. We went rushed and when we were ready to ask some questions Chris Robertson helped us out with our love seat. He was very knowledgeable and helpful thanks for all your help!
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February 2024 by Scott Hardison
Shopping for a new mattress. Staff was very helpful and knowledgeable about different types of mattresses and pillows. We were very happy with our purchase and will definitely be back.
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February 2024 by David Rothwell
I recently went into this store while in Wichita Falls to find an ottoman that would go with new living room furniture I purchased at a different store.A sales man, Christopher Robertson, was very helpful in finding something that would fit my needs, and was very friendly through the whole initial process. He also gave me his cellphone in order to contact him.He advised that he would be back in contact with me the first part of the week, but if I did not hear from him to call the store or him personally to get the status.After not hearing from Chris I attempted to call him and the store with out much luck. The number for the store and to check existing orders initially did not go anywhere and would disconnect. I was finally able to get someone on the phone from Ashley and advised the order would not be in until May 18, 3 months after the original order date.I was finally able to get ahold of Chris and when I discussed what was going on instead of offering any alternative ideas he just advised "thats ok we can just cancel your order". I was then able to finally talk to a manager to see what we could do it was decided that we would just cancel my order. But when I asked about how a refund would work since part of the order was on a gift card the manager said "I don't know" and that it could take up to 4-5 weeks to get a refund.The manager then finally advised that I just call customer service to get my issues taken care of because he did not know how the process would work and wasn't sure about getting a refund processed.Customer service was very helpful in cancelling my order. I won't be shopping with Ashley Furniture for a while.
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February 2024 by Sylvia Rogers
I went to get a specific set of Furniture. Mohamed was able to put it all together and at an excellent price as well. He took his time to ensure that I received exactly what I was looking for.
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February 2024 by Dee Dee Rodgers
Employees were very knowledgeable and courteous. They let you browse and didn't try to pressure you. Very good shopping experience.
