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November 2023 by tx nanna
Took care of my rental quickly
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August 2023 by stacie pool
Worst customer service and experience ever!
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August 2022 by Dflipp Dflipp
Avis/Budget inside Walmart has been the best car rental experience I have had. Chris and Austin are exceptionally professional, courteous, and prompt as well as knowledgeable in every aspect. I have been renting from them for a few months now off and on and they always have my rental clean and ready for me to go. I can't say enough about the professional atmosphere Chris and Austin bring to this location! Keep up the outstanding work, this will remain my place to rent a car. Selection is always great! Just a side note book in advance make plans don't expect them to have a car for you if you book one the same day understand last minute rentals are hard to come by be greatful they tried to even find you something on a last minute booking! By far best in car rentals! Thank you Chris and Austin for all yall do!
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May 2022 by Aisha Blackstock
If I could give negative stars I would.My first rental setup through Priceline fell through they didn't have a car for me, and called me about 15 minutes before pickup time. They were unsure of when they would have a car available. I was told this by Austin. Nice kid though. The rental setup a few days later came through for me. I extended the car a few times, but after returning it, I wonder where my deposit is that I put on the vehicle. It should of came back to my card, but I have yet to see that happen. There is a rude later there can't recall her name, but she needs to work elsewhere customer service is not for her since she doesn't like to do her job servicing customers. As a Disabled Military Veteran I expect better service all day everyday. People want more money yet they don't do half the job they are asked to do. I would say don't rent from these people but the older white gentleman is nice, and helpful. I suggest booking as early in advance as possible, and extend your rental if you want more time with it, it's an extra $20 to do so, but that's not too bad though. There aren't many options available in Wichita Falls that's the only thing that sucks. No options that are affordable.
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March 2022 by David DJ
This company is terrible. Do not rent from Avis Wichita Falls Tx. I reserved a car and when I was dropped off at the Walmart/Avis location the person wasn’t even in the office for about 30min and when he arrived he was the most unhelpful person. On top of all of that he told me there were no vehicles available even though I had one reserved. The worst experience.
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October 2021 by D P
I have booked two rentals through here. The first one got canceled an hour before my pick time. The second time I booked through there I showed up with all my bags to get my car and they didn’t have one available. The same individual was working there on both occasions. His name is Justin. He is extremely an helpful. He said he didn’t know how to send an email about my cancellation. Never rent from here. Justin, you need to learn to do your job.
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August 2021 by Jennifer Smith
The employee is really super nice there. I had an issue the first time & it really soured me& I think that they need to train their employees in some areas better because he had no idea what was going on & I wasn't able to rent on that day because of it but I for it figured out & now it's fine. But as I said he was really great to work with he's very personable & friendly & really nice to talk to. This location wasn't very busy when I went so he was able to take the time to explain everything, he even came out & showed me the nuances of the car since I was in a hybrid & had never driven much less been in one.
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July 2021 by Jeannie Beach
Cheapest place but only one person for all the things! Companies cutting corners like that should be ashamed
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March 2021 by Faith Evans
The worst.SMH
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March 2020 by Sharon Taylor
Never rented a car but I did rent a big truck and the young man was very courteous and helpful
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March 2020 by Justin Whitehead
Disrespectful and Sexist, we made a reservation two days prior to the pick up. My wife shows up and he proceeds to talk down and over her not even providing the opportunity to hear any thing she has to say. He tells her that even though she has a reservation there are no cars available. My wife steps aside to call me and two guys come up to the desk with no reservation so he decide to give them a vehicle. When my wife confronts him about it he berates her and continues to talk down on her. So if you enjoy your spouse being disrespected and an attempt at stealing your money go here. They do a great job at it.
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January 2020 by Crege La Ronde
The guy who works there is in the right place! Very quick and easy service !
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December 2019 by Savannah Mass
Was happy at first when the reservation and drop off was fast and easy and the guy who helped me was amazing. Problem happened when I noticed they charged my account twice! Now $187 is a big deal and when I called I got the run around. Finaly ended up being told to get a fax number for my information which my bank said that wasn't how it worked and the knew that. Luckily my bank handled it. If you wanna lose your money and get frustrated with bad customer support then Avis is good for you.
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December 2019 by maan maan
Do not respect their reservations
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October 2019 by Ana Medina
I made a reservation for one of my passengers to be delivered at a local airport. We received a confirmation number, everything seemed to be good to go. When he arrived at the airport Saturday his car HAD NOT BEEN DELIVERED. I called the local office did not answer the phone, had to call Avis central reservations, looks like the location (THIS LOCATION) cancelled the reservation first thing in the morning. Did not call the passenger to let him know about cancellation, or to give him a reason why. By that time the location was already closed, so central reservations was unable to get a car for my passenger. This is the definition of terrible customer service. I believe they have forgotten the nature of their job, people are relaying on them for transportation.