Bath & Body Works has been creating pleasant scents for over 20 years, offering a wide range of products such as fragrant body lotions, shower gels, and candles. Customers enjoy the great smelling experience and appreciate the helpful, friendly staff who assist with product selection and gift ideas. Many visitors leave the store smelling great and satisfied with their purchases, including candles and other scented items. The store's return policy is also praised for being easy and convenient. Fans of the store love walking in to smell the various fragrances, especially candles, though some wish the store kept more of the old fragrances and seasonal scents year-round. Overall, Bath & Body Works provides a welcoming environment with quality products that make customers smile.