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January 2024 by Christine S.
Excellent staff and service compounded with dirty and unpolished rooms result in a three star review. Our family of four stayed in Wichita Falls for one evening, as a quick place to rest our heads weary from travel. While our overall experience was fine for a single evening, I don't know if it would merit a stay any longer than that. The Good: Both women that worked the front desk in the evening for check in and in the morning for checkout were very accommodating and friendly. The breakfast had a strong variety of options to choose from (sausage, eggs, waffles, in addition to average continental breakfast fare). The woman running the breakfast was also very kind and helpful. She assisted my daughter in making a waffle and also checked in with us and offered to bring additional condiments to our table if we needed them. The personnel and customer service here was excellent in our experience. The Bad: The double queen room we were assigned to was quite dirty upon inspection. The kids found a dead wasp on the carpet next to one of the beds. A booger-like substance was smeared on the wall next to the desk. We were able to overlook these things because we were just so tired, but it was a little gross. The Ugly: In addition to the room being dirty, many of the furnishings and structural aspects of the room needed some maintenance and fixing. The bathroom door paint was in dire need of being repainted. The shower rod was warped and made it so the shower curtain wouldn't sit closed, and would slowly fold up and move. This was an unwelcome realization we made a little too late. If the rooms were deep cleaned and fixed up a bit, and the service continues to be strong, this hotel could certainly be a 4 or 5 star. Until then, at a solid 3 it sits.
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October 2023 by Cheryl Doty
Well lit parking lot. Staff is very nice. There is an outdoor pool that is seasonal. Enjoyed the lobby coffee machine, which was very convenient. Breakfast buffet was well balanced and had fun Texas waffles. Thank you.
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October 2023 by albert Leos
Real nice and clean motel room and the staff was real nice and helpful. The breakfast was amazing.Rooms: Clean rooms .Nearby activities: Lots of shopping in the area with lots of restaurants to go and eat in.Walkability: Close to some shopping centers.
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September 2023 by Brittany Caraway
Super convenient location, comfortable beds, and family friendly staff! They always treat me like a best friend when I come to stay for work.Rooms: Pillows are full, soft and comfy, rooms are chilled and always smell clean.Nearby activities: Lots of art and locals shops to discoverSafety: Safe area, right next to the mall and universityFood & drinks: Lots of food around the hotel in walking distance
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September 2023 by Therese K.
The staff was helpful and friendly, and the room was clean. The desk clerk told us about the restaurants that give a 10% discount to the guests of this hotel and we had a great steak at the steakhouse across the street.
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September 2023 by Kathy Crook
When I got to the hotel, I stood at the desk for some time. All employees were in a room having a party not caring for their guests. Upon checking in the women stated oh you have a hundred dollar gift card. She then told me I'm sorry your card it declining. I asked how much is she running it for. She stated 112.50. I said then it should go through. I checked my account and she multiple times tried to run my card for the full stay of 212.50. She stated then that is what she needed to run card at and then they would refund me $100. My question why? She then charged my card for only $112.50. Room was not bad. Bed was too hard for my liking. The shower handle was not attached. But over all clean. Breakfast was decent. Upon checkout, I realize they charged my carsd another $212.50. This means BW has $325 of my money for a bill of only $112.50. I call the hotel and get a song and dance that she only gives out the slips. Nothing will be done until at least tomorrow. I call corporate and get yes they know a mistake was made but it will be 3 to 5 days before gets fix. Meanwhile I am out the money until then. Not fair to your guests.I would like to update my review in response to the hotels comment.First when I arrived no one was at the desk. I was patient. I figured clerk was called away to help a guest. I could hear the party and three ladies were in lobby. Then two females came in who I passed outside and went into party room while I was standing at the desk. I walked over and glanced in thinking maybe the clerk was there helping with a guest party. No one acknowledged me. Went back to desk. A lady in the lobby saw me and told she was in there, they were all in there. Went back to the doorway. This time someone saw me and a girl got up from the table who's back was to the door and said sorry did you need to check in. So in response that she wasn't at the party is not true.Second I purposefully left only enough to cover my bill available on my card to keep from being overcharged at check in. This is why the card was not accepted the first two times it was ran during check in. After running my card for the correct amount before I even checked out, you ran my card again for the full incorrect amount and again you were declined. Then after I checked out you ran it again for the full amount. Unfortunately this time you were successful in getting the money. The overcharge mistake was made at check-in and caught. But due to either lack of communication, knowledge or training, you proceeded repeatedly to overcharge.
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September 2023 by Krystal Hill
We had a lot of fun staying here for my kids birthday party type thing. We got 3 time for 3 nights and they were able to put us all beside each other. The pool was great, my teenagers loved the work out room, and breakfast was awesome. Definitely glad I signed up for the rewards program.Rooms: Rooms are cleanWalkability: It's right in the middle of wf next to a lot of food places
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August 2023 by sheryl “GAScouterMom”
Comfortable bed. Odd layout of room. Light switch for bathroom is outside but awkwardly on the hinge side. Took a minute to figure that out. Room smelled very moldy. Carpet in the room was covered in grass and sticks but not from us. Overall room was not clean. This was our second room. First one was occupied!
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August 2023 by Barbara C.
Hotel was located in. Good area. The steak house across the street has great food. Room was clean and beds soft. Breakfast had many options and was stocked. I would stay again.
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July 2023 by Sunset Traveler
Great hotel, clean and nice staff. Close to food options and discounts to them while staying at this hotel.
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July 2023 by Elvia Gritzner
Great staff, breakfast was good and hot-price was affordable, room was clean and smelled clean, would stay here
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July 2023 by Fanny
We were road-tripping from Colorado to Dallas and decided to spend the night in Wichita Falls, so we booked a last minute room (8pm-ish) at this Best Western. We’ve typically had great experiences with other BW hotels, and didn’t think this would be any different. We had quite a bit of BW reward points saved, so we decided to use most of them when booking the room. We received a confirmation email and continued on our way.We got to the hotel at around 3am and were informed by the woman in reception, that our reservation had been cancelled due to an “audit” for the points we used and added that we should have called to inform them that we’d be arriving that late (no mention of this when booking or email). We double checked our email and had received NO cancellation email and were pretty upset that we weren’t informed of this cancellation and the reasons just didn’t make any sense. The receptionist didn’t seem interested in helping us further either so we opted to not make a new reservation. We asked for a copy of the cancellation as well, but she just gave us a number, so we’ll be monitoring our account for a refund.
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July 2023 by VIP SUITE VINTAGE
I love this hotel and I will stay here every visit to Wichita Falls.The ladies at the front are the classiest, most sweetest women in the business.Totally pro and understanding the needs of weary travelers.Cool breakfast menu displayed at night (so creative) and my room was clean and cozy, just like last year when I stayed here.Safe and close parking.Cookies and iced beverages and coffee available on arrival because they respect their guests and are extremely welcoming.Thank you ladies, you were huge on making our trip fabulous.Oh I also had a great tree right outside my window!
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July 2023 by Kirsten Dugger
Great extended stay. Attention to detail was amazing. We loved the espresso machine and the water cooler in the lobby. A mattress pad on the pull out bed is the only thing that could have been improved. There was only a thin cloth between the springs and you. Probably just don't plan on sleeping on the pull out bed, it's really really bad.
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July 2023 by High Heeled Road Tripper
I love this hotel and I will stay here every visit to Wichita Falls.The ladies at the front are the classiest, most sweetest women in the business.Totally pro and understanding the needs of weary travelers.Cool breakfast menu displayed at night (so creative) and my room was clean and cozy, just like last year when I stayed here.Safe and close parking.Cookies and iced beverages and coffee available on arrival because they respect their guests and are extremely welcoming.Thank you ladies, you were huge on making our trip fabulous.Oh I also had a great tree right outside my window!
