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December 2023 by Carl Sucro
Hotel is in excellent location, close to strip mall and eating locations. Staff is Over-The-Top in customer service. Breakfast is hot and complete and always delivered ahead of time. Rooms are in excellent condition, beds are very comfortable. Every member of the staff, from the manager to the cleaning staff made me feel at home, like family. I especially would like to recognize the following staff; Vicky, Vanessa, Beverly, Kathy 1, Kathy 2 and the manager Kenny, for customer service above and beyond. This is now my new hotel when I visit my family in Wichita Falls.
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December 2023 by Joy Nickolls
Hot tub barely even warm! I called to make sure the hot tub was running properly because I've broken my back and I wanted a hotel with a good hot tub. I booked the room a week in advance with reassurance from the front desk it was working properly then when I get there I ask if they can turn the temp up and was told the owner doesn't allow them to turn it up. The jets didn't work either and I was told someone was called to fix it. What a waste of my money. They could've been honest with me to start with.
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November 2023 by Abbie Stratton
I don't know what else you could ask for in a hotel. Clean rooms, pool and hot tub, full breakfast with more than just carbs (sausage and eggs, plus make your own Texas waffles), helpful staff, and safe location. Great place to stop for the night.
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October 2023 by Greg Amburn (TheCryptKeeper)
Typical Comfort Inn. Older hotel showing some wear in the bathroom on shower tile and cabinet where towels are kept. Bed was very comfortable and TV/fridge worked well. Ice only on 1st floor for some reason. Free breakfast was tasty. Good value for an overnight.
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September 2023 by Godwin Dixon
We were just looking for a cheap place while we were in town to race hotter than hell.Could not have been more impressed.Staff was all genuinely friendly and went way over and above. Literally one of the best hotel experiences we have had from a staff experience
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August 2023 by Betty Russum
I was so pleased with this hotel. Affordable. Great amenities! Very clean. When you walk in, the whole place smells like vanilla! Plus, the towels in the room are huge and fluffy!
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June 2023 by Brittani C.
The location is noisy... the rooms walls are very thin... the lady who checked us in wasn't very friendly... we were charged $100 for a deposit which is very strange for a small hotel like this... the beds were firm (for us).... The water pressure is good. The rooms were decently clean. It did smell a little musty when first coming in the room.
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December 2022 by Bonnie Parker
This is the best comfort inn I've stayed at. Will check reviews on other ones and try to stay more often. Love the rates and the best are really comfortable. The evening desk staff was exceptional. Very helpful, informative and very professional, customer service experienced. The hotel was exceptionally clean and the breakfast was prepared and ready earlier than listed time. Which is fantastic if you have to check out before 6am. There were about a half dozen people there for breakfast before 6. We were all pleased.
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July 2021 by Karen R.
Super clean hotel. Friendly staff. Fluffy towels and good quality sheets. Bed was comfortable. Refrigerator in room but no freezer however I have found a lot of places only have the refigerator part but that is better than nothing.
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June 2021 by Soren K.
Came after booking a reservation online a week in advance. Came in at 10am finally expecting a room. Walked up to front desk, no one was there so I rang the bell. Indian man came, rudely asked me what i needed as if i was bothering him, i told him i reserved a room online. He told me there were no clean rooms available for me until 1pm and for me to leave and come back. So i thought to myself "Okay.. thats super unprofessional but i'll come back in 3 hours even though i have nowhere to go." Take all my bags back out to my car, and go drive around. Came back and requested my room. He looked at my ID and turned me down for being under 21, even though i'm military and the other comfort inn takes military. I asked him why and he said "just because." and started raising his voice at me, so I left and stayed at the other comfort inn that I always go to every weekend. Anyways, save your money and time and go to the comfort inn on 1317 Kenley Ave. The people who work there are the sweetest and they clean so well and DON'T TALK DOWN TO YOU like that rude indian mad at this comfort inn.
