-
November 2023 by Christopher Kelly
If someone comes in for a rental and they tell you they are only interested in vehicles that the insurance will cover, don't waste their time showing multiple vehicles that aren't covered.
-
November 2023 by Jared Lutmer
Macy Helped me at this location. She was very friendly. On the day I was moving across state and in a hurry, she gave me a ride back to my place so I woulnd't have to wait for their regular driver to get back from a run. I appreciated her above and beyond service. If you rent from there, I highly reccomend you ask for her.
-
October 2023 by Amber N
I will never rent from enterprise ever again!! Or recommend them to anyone! First time renting from them through my insurance. Thank god I took photos of this car before stepping foot in it because now I’m having to dispute a claim!
-
September 2023 by Jasjuan Smith
Worst customer service ever. Tire went flat the whole weekend. Went to talk to the branch manager Ashley and she was rude as heck. She tried talking to me like i was A little kid or like she just hated her job. They need to hire more professional people at this location.
-
September 2023 by Cliff Kummer
We had an excellent experience with the old Jacksboro HWY Wichita Falls office. Harrison Workman was patient and helped us get into the perfect car for our 4300 mile trip. Blaze Jackson was great during the turn-in process. Customer service at this busy office is excellent!
-
September 2023 by Tina Green
See Ashley and her team in Wichita Falls @ Enterprise Rental for the best customer service experience! Her store went above and beyond to meet my needs! Thanks!
-
August 2023 by Google user
Recently, my mother made a reservation with them, arriving a bit ahead of schedule to collect the rental. Unfortunately, the vehicle she was provided was not up to standard, with noticeable cleanliness issues. When she inquired about this, the staff explained that they were facing a shortage of cleaning supplies, leaving the vehicle unattended to. Regrettably, no compensatory gesture was extended for the inconvenience caused.\\nIn an effort to find a solution, my mother requested an alternative vehicle or suggested returning at her scheduled pick-up time, allowing them the opportunity to address the situation properly. However, she was informed that even if she were to choose another vehicle, an additional charge would be imposed, despite it being an upgrade from her initial reservation. This approach appeared unreasonable, given the circumstances.\\nIt is disappointing to note that no prior communication was made to alert her of the subpar condition of the vehicle, particularly when it was evident that they would not be able to rectify the situation prior to her reservation time. In light of this, one would expect a higher level of customer service and more suitable accommodations. Regrettably, these instances have left me both disheartened and frustrated with the service provided by Enterprise. Photos of the vehicle posted below.
-
August 2023 by J. S.
Recently, my mother made a reservation with them, arriving a bit ahead of schedule to collect the rental. Unfortunately, the vehicle she was provided was not up to standard, with noticeable cleanliness issues. When she inquired about this, the staff explained that they were facing a shortage of cleaning supplies, leaving the vehicle unattended to. Regrettably, no compensatory gesture was extended for the inconvenience caused.In an effort to find a solution, my mother requested an alternative vehicle or suggested returning at her scheduled pick-up time, allowing them the opportunity to address the situation properly. However, she was informed that even if she were to choose another vehicle, an additional charge would be imposed, despite it being an upgrade from her initial reservation. This approach appeared unreasonable, given the circumstances.It is disappointing to note that no prior communication was made to alert her of the subpar condition of the vehicle, particularly when it was evident that they would not be able to rectify the situation prior to her reservation time. In light of this, one would expect a higher level of customer service and more suitable accommodations. Regrettably, these instances have left me both disheartened and frustrated with the service provided by Enterprise. Photos of the vehicle posted below.
-
July 2023 by Arthur8 Smith
Pretty good at getting you in and out. Good customer service. Dealt with Harrison and Jacoby. Both have great personalities and very effective.
-
July 2023 by Tad Krape
Enterprise Rent-A-Car in Wichita Falls, TX is an outstanding business to rent vehicles from. They have very friendly staff. They are very thorough in explanations and go out of their way by following up with text messages and phone calls to make sure everything is going well. The vehicles they provide are always clean and well maintained. I very much recommend this business.
-
July 2023 by Bryan Hodge
Place and staff is incompetent! Call and get branch manager and best she can do is “talk” to employee, after wasting a hour of our time! Stupid
-
June 2023 by Tymme M.
We have rented from Enterprise many times. A few weeks ago, we rented a car from them and had a fantastic experience. All of the staff here in Wichita Fall, TX were superb, especially the manager, Seth Johnson. Customer service was excellent. They worked with us in selecting an affordable situation. We also rented in Fort Worth, TX where the service was the same with very personable staff who gave the same great service. God bless them all Tymme Mitchell-Smith
-
June 2023 by Katherine Meloan
Live in Wichita falls and our car was being repaired in another city. Wf enterprise took 12 days to figure out how to charge dealer. Spent 2 hours in their office getting the rental and then they charged me not the car repair. It was very frustrating. Won t use them again.
-
June 2023 by Caitie Collins
Absolutely amazing they are super sweet and are so nice definitely had a great experience especially considering im under the age of 25
-
May 2023 by Patricia Pierce
Staff was very helpful and pleasant. Car was comfortable and clean.
