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August 2024 by kyle dalka
I’ve banked with this company
For awhile now and they have some
Of the best employees Tera and the staff in the main
Lobby were great and always super helpful
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December 2023 by Lisa G
My income is nothing to write home about. I'm disabled & receive a check once a month. At that time, I go into the lobby to do that month's banking. The tellers are always friendly & they know my name before I give them my account number. They never rush me.It's common for banks to cater to clients who have a lot of money. I am very happy with how Prosperity Bank has treated me. I hope that many people have the same experience.
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August 2023 by Steven Hansen
Great customer service and professional.
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May 2023 by Sean Terry
Toby McClain for CEO 2023. Make it happen.
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July 2022 by Sharon Christian
The bank will not provide any way to redo my password nor will they provide an evening contact number for them. I have also been banking with this bank for several years, had been a customer of the previous bank. I need to know if my deposit was made. They are asking ridiculous questions in regard to bank association, I have valid credentials and they are ignoring those and me. If it was not so difficult to change banks, I most definitely would!!!! Difficult communication and people,
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June 2021 by Elite Middleman (anaveragevoid)
Since changing ownership it's been different, they are now a regular bank. I do bet they make a lot of money tho.. .
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October 2020 by Elite Middleman (GoldBankker)
Since changing ownership it's been different, they are now a regular bank. I do bet they make a lot of money tho.. .
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January 2020 by Elite Middleman
Since changing ownership I have had nothing but trouble from this bank. From their aggressive policy of overdrafting every account to award themselves the fees, to staff that are unaware or outright complicit in a campaign of deception they are now the worst. I do bet they make a lot of money tho.. .
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September 2019 by Angelica Elizondo-Zelaya
Friendliness left the customer service department when Fidelity lost its' name.
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August 2019 by Lia Burleson
Very rude tellers. Made me feel like I was beneath them. The ladies treated me as if I wasnt good enough to bank there. Needless to say I will not be banking there and my family will be moving there money to a better and friendlier bank.
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August 2019 by Gloria Toelle
Love the quick security Service they have against fraud and the friendly service.
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June 2019 by Tre Peckat
After servicing a 30 year ARM for me which I have never made a late payment in the 17 years I was with Fidelity, I was contacted by their mortgage department to refinance. I moved forward under the impression that it was a slam dunk. They had all my pertinent information and required that I pay for a $500 appraisal and subsequently declined my application to refinance. So I'm stuck with my ARM and out $500 and hours of time chasing down their requests.
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November 2018 by Drew Carnes
Great customer service!
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May 2016 by Ely Curtis
THE PEOPLE THERE WILL TREAT YOU JUST LIKE FAMILY.
