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November 2023 by tamrakar aayush
Hate to write bad reviews.. truly disappointed with amount of soap and quality of wash i get in this location. Even with all access VIP member compare to one on southwest pkwy. Talked with the manager all they say is " if you're not satisfied, you can go for 2nd wash". Smh..
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October 2023 by karen roberts
Only sad part, when I originally purchased my car wash included tire shine but the clerk said I could not continue with the service because now price was higher. I honestly have not checked to see if my auto payment has changed. Well, I will shine my own tires. I appreciate getting my car clean.
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September 2023 by Tracy T.
I paid $30 for a full wash package and a tip but my rims did not get clean. This has happened twice. So I asked the guys who dry the car and polish the tires if they could kindly wipe the two front rims off. He told me they didn't touch rims and basically refused to clean them. Rude and unprofessional attitude. So I thought I would call and speak to management to let them know my experience, but no answer and no way to leave a message.
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August 2023 by cheyenne carl
I went for an oil change and my skid plate was not secured correctly. I immediately went back and had them re-secure it, in which it fell off again. My skid plate sustained damage. I had to go to the dealership for a new one. This issue was brought up to the manager and area manager along with receipts shown. I was asking for my oil service amount to be refunded or to be reimbursed for my skid plate. The response I got was “we can’t do either for you” (short version). I do not recommend getting an oil change here for various reasons.
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August 2023 by Dustin Cline
My brand new vehicle was damaged by their rollers and they told me that they never pay for damage to any vehicles. They tried to say that the cameras did not show the scratches as my vehicle went through. I asked if they were using the cameras that are 15 feet away and show the car when it is covered in soap.. no response. Don't take anything nice through their machines. They are the definition of scumbags.
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August 2023 by Taro Meron
Skit plate drags after oil change. Went in to fix it, they “fixed” the skit plate, and 2 miles later it still drags on the ground. I asked them before hand if they knew how to put back together.They are very nice people though.
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June 2023 by Dianna L Baker
I use this car wash location, regularly. There are, I believe, three locations here in Wichita Falls, TX. This is a busy location,but not as busy at the one off of Kemp. Thank location is too busy, and horrible to enter and exit!This location at McNeil cleans the van better than off of Kemp.I use the FastPass lane because we pay for unlimited monthly car washes.Today, was the busiest I've ever seen. The lines were six and seven cars deep, on both lanes. It took us twenty minutes to get through the wash cycle.This place is easy to enter but upon exit it is a one-way access road, next to the freeway. It is opposite of all the stores. If you don't want to go way down to the westside, at the next intersection, you must go through two other businesses' parking lots to get to the street going south on McNeil to then go back east on Hwy. 277 towards the shopping areas.
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June 2023 by Kim Kirkland
Please change the hours of operation for the Oil Change side. I have been by there 3 different occasions, after going online to verify the hours and they were just closing or already closed.
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June 2023 by David White
This review is mostly for the oil change side (although the last two $25 car washes I've gotten were terrible, not even close to clean). The oil change shop will absolutely try to rip you off. My teenage son went in a couple of weeks ago for an oil change and they tried to convince him he needed a brake fluid flush and an air filter. They had him thinking that his brakes were going to fail if he did not get it done. Luckily he called me first and I told him to decline and then I took it to a real mechanic and they said those things were just fine and did not need service.Then my daughter went in yesterday and they convinced her that she needed a new air filter ($25 for something you can get yourself for about $12). I know for a fact that she did not need one because I just replaced it myself not too long ago and checked it two days ago and it was perfectly fine. I question whether they really replaced it since the one she had was still practically brand new, but I can't check until this weekend because she was headed back to college when she stopped there.No complaints about the oil changes, but the fact that they will knowingly try to take advantage of young people and rip you off to upsell something else makes it a one star business that my family won't be returning to.UPDATE: Less than a month after they talked my daughter into a new air filter, she went back for a safety inspection. Guess what they told her she needed again? Luckily this time she was educated enough to not fall for their air filter scam.
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April 2023 by Panamera Turbo
Decent car wash, but prices are too high for even the base options. In a bigger city, monthly unlimited subscription car washing is $10-15 and includes more options like tire polish, etc. Management should consider slashing prices and after a couple months I’d imagine they’d see more customers and cash flow.Service: Auto detailing
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April 2023 by Lewis Morse
Staff was very nice. Had trouble with the vacuum hoses. One came apart and another had no suction.
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March 2023 by Brian C
I have the same exactly negative feedback as a review from someone else, 6 months ago - so you know they’re at least consistent.$20 for the worst wash I’ve ever seen. Up charge for tires that are poorly done, and they skipped one altogether. Find another car wash place. I picked this one because the google reviews were high from a percentage, it’s either dated info, gaming the system, or in a town full of even worse car washes and low standards. Sad.
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February 2023 by Badgerjones76
Only good thing is that the vacuums are free... guy in front of me had soap left all over his truck... most car wash detergents are acidic.. not good for him.. didnt even get his truck clean.. I got out of mine still had soap all over mine.. needless to say dont come here.
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February 2023 by Raynae McCauley
I have the express lane top package. I have been through several times where the bottom of my car is still dirty (below doors) last time I came through I left from the wash and drove home. It’s been snowing and raining so it has not been driven for a few days. I noticed 2 days later a long scratch from back to front of passenger side marks where it rotated with a black mark as well. With the weather like it is I have not been able to get ahold of anyone.
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February 2023 by David
I went in for a $25 Car Wash and it was horrible I brought the car home and had to rewash it didn't get all the dirt off look terrible I'm very disappointed