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June 2025 by Victoria Chapa
Very rude? can’t get nobody to help with a claim. They just gave me the run around .
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May 2025 by Griffjo
Cheap insurance. Customer service is almost nonexistent
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February 2025 by Tim Dannemiller
They're cheap, but there's a reason, I can't explain it but my Loan company doesn't like it
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January 2025 by Trucrime Junkie83
This place of business will very soon be facing an ADA lawsuit for making fun of a disabled child and we have it on video. There were three grown women laughing at my special needs child because he was stimming and making noises, he is autistic and nonverbal. When they took photos of the inside of my car for full coverage insurance, she took 3 of my son sitting in the backseat and went I went back in they were all laughing at the photos. I asked her to delete the ones of my son and the manager told me that they were their property to do with as they pleased. I will be filing a suit and will never deal with these awful women on Kemp ever again. I’m so glad I started recorded these nasty women. Shame on them. My son is 12 and has a hard enough life as it is, why makes things harder. In a world full of hatred it doesn’t take a lot to be kind. Anyone that wants to see the video, email me and I will be glad to send it. I believe it will be on channel 6 news tonight
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October 2024 by seb d
The csr trinity called me about my payment, even though I’ve had no cc notes on my policy for a couple years. She called to be purposely unprofessional. Upon speaking with management I was treated as if I didn’t understand how it happened, all she could focus on was weather or not I was competent enough to understand what was going on. I’m not elderly, or a minor, I just wanted to understand if the csr who called understood that she isn’t suppose to call me, let alone giggle during the phone call.
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August 2024 by LINDA CROOM
Polite, knowledgeable, and expensive.
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July 2024 by Mohammed Merchant
10 on 10
tooooooo
goooooood
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June 2024 by Dylan Mcloud
Was told to come in person to pickup declaration, but after driving 2 and a half hours to this place I was then told they can only email it. This place full of people with empty heads. Don’t go here
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May 2024 by Neva Reed
They gave me an absolutely ridiculous quote.
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March 2024 by Kevin O'Neal
This place is a joke. Local staff is great. The corporate office will screw you over quick. Believe every horror story you hear about this place. I've been a loyal customer for years. Now I need the service that I have been paying for and have been getting the run around for 2 weeks. Bunch of crooks.
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February 2024 by Tamara Jenkins
Nice customer service & premium prices are great.
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February 2024 by Teresa Fondren
Cheaper rates. Paperwork did take long. I've been with them almost a year and have automatic drafts for payments. They give you a date that payment is due then attempt to get it a week early. This month I was I'll and didn't catch it so the funds were not available and Fred Loyal charged my bank a$30 return fee which was the passed on to me. Talked to Monica at the insurance company who understood but was no help. Canceling policy asap
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December 2023 by Juan Luna
Fast to help you...low prices!
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October 2023 by Japheth Pierre
Fred Loya customer hit my Semi and trailer, we are now out of business as a result and yet they claim their customer is not at fault.........poor ownership and exposed their client to a personal litigation. Do not recomend!!!!
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August 2023 by Bill Foster
Very helpful and friendly
