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December 2023 by Sharon Garner
We were given a less than adequate room but frt desk did respond and upgraded us. The next visit our a/c started making a noise and stopped cooling.
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October 2023 by Marble H
Room was clean and the bathroom was exceptionally clean. Bed was comfortable.The desk clerk was great.The location was perfect for our stop on a longer trip.
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August 2023 by Leslie Wilson Langsdon
Friendly and professional staff, clean, kept-up-with-rooms, fully stocked snack/necessities area. Overall a great stay!Rooms: Furniture up to date and no tears or stains. Plenty of room for 2 people. Awesome shower.Safety: Well lit area, on a quiet stretch off of the interstate.
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August 2023 by Kendra Parrish
Front desk staff were very friendly and welcoming. Room was modern, clean and very comfortable all the way around. Really enjoyed my stay here and would highly recommend.
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June 2023 by Leann Brown
I like to say something never in my life staying in over 25 motels this happened to us I had a emergency call to get to Wichita falls Texas because my brother had three different strokes on life support didn't know how much longer to live I just wanted to be with my brother and we booked are room for two nights we woke up Sunday morning not thinking about the few bites we had on are bodies while I rushed to be by my brother then next day we woke on a Sunday covered in hundreds of bites myself ran back to the hospital before they took the life support machine off my brother my fiance woke up covered up in several lots of bites he went to the front desk and told them and showed them the front desk said that they would get a hold of their manger took them an hour to get them but in between that Time I booked for another extended night there to stay. Then we checked again at the front desk they said the manager told us to get another motel. I believe that the manager was very unprofessional like and myself is very extremely mad. I am still working on turning them in.
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March 2023 by Melissa Mills
We made a last minute reservation at this hotel Friday, March 17th. When we arrived there was a bus from Hill College and there were many teenage boys waiting outside the doors. We were exhausted and I was concerned that it was going to be a long night. All this being said, I don't know if this is a good review for the hotel or Hill College; mostly both. The group of boys were a baseball team and they were quiet and respectful. There was a glitch in the system when they were getting checked in and the front desk employee handled it efficiently and professionally. It was a great stay. The room was clean and when we opened the curtain this morning the view of the lake was amazing. The lady in charge of breakfast handled all the needs of the guests, including the baseball team, efficiently. I definitely recommend this hotel.
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January 2023 by Shayne D.
The staff was less than welcoming. The gentleman I spoke to (Cash) needs to work on his customer service skills. Not very accommodating. This is probably one of my worst experiences with a Holiday Inn Express. At the point the customer service is bad, the condition of the room is irrelevant.
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August 2022 by Tray B.
This is a very clean hotel, they listened to my requests about room location, and Matt at the front desk was professional, helpful, and polite. He had everything set up for when we arrived. Definitely recommend this hotel, and would stay here again. No complaints!
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July 2022 by Scott C.
There are at least seven lights out in the parking lot and the side door doesn't lock. Both are safety no/no's. Holiday Inn Express doesn't do a good job of policing their property owners to keep up to date. The chain is all over the place but usually on the side of "not quite as nice" as Hampton or Hilton Garden Inn. This place is full of people so they are banking the $ instead of keeping the place updated.
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June 2022 by Tabatha W.
I stay at holiday inns for the points, that being said this isnt the worst place ive ever stayed, but for this to be a fairly new hotel, it smells in the 2 rooms we had. Also, there is mold all over the bathroom. We were out of regular coffee almost the whole time we were eating breakfast. It was pretty clean otherwise. Pretty expensive also.
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November 2021 by Via G.
The only reason we stayed is because it was 1AM and we're exhausted from traveling all day. The first room smelled like feet, we basically had to pay from an upgrade and that room had a couch from a crime scene...so disgusting. There was not area where it didn't have some sort of stain. The third room smelled like feet and dogs. So we stayed with filthy couch and a "suite" that we paid extra for. I'm sure you'd can find a few hundred places in town that are nicer and cheaper in price.
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July 2021 by Mary G.
My husband and I stayed at this location a few years ago and they have yet to disappoint us. They have friendly staff and the hotel lobby and rooms are very clean. Their rooms are also very spacious. Thank you, for great service!
