-
October 2023 by Pamela .Sund-Buck
Do NOT purchase anything from Journeys that is not available IN THE STORE. I made a purchase August 28th, in the store, as a direct ship purchase. The company cancelled the order the next day and I cannot get a refund. Three weeks, several phone calls and e-mails later, and I still have no refund for the order they cancelled. Never purchasing anything from Journeys that I do not physically have in my possession when I leave the store. Ever. UPDATE- A month after Journeys cancelled my order, and STILL no refund.
-
December 2022 by Melissa Szymanski
Very nice customer service. Quick delivery when ordering.
-
December 2021 by Andrea Battle
I bought my daughter some vans for Christmas and although they are very nice, I believe they had been worn already. The soles were dirty and had stuff stuck inside the bottom. I am disappointed. They should be brand new not slightly used.
-
June 2021 by Alexander
Wow it's still around so vintage.
-
February 2021 by Steph S.
The staff is great came in to get crocs and they went above and beyond to help me . Just to add, I had first went to two Journeys in Fort Worth at Hulen mall ,Journeys and Journeys kids which neither let me know about all options you could order in store or online as I was looking for crocs size 4 girls ,the lady working at Sikes center not only let me know about all the cool options but actually pulled it up on a screen and showed me how many different styles they had and different options within 3 minutes of me being in the store , I appreciated the fact that she seemed to care about what I needed and wanted to help me to get it delivered to the store or straight to our address .I will definitely come to Journeys for all our future needs .
-
March 2020 by Melody Beasley
We went in this store today. There was 2 girls working. 1was buying something when we were there and the other just acted like she didn't see us at all. We were looking at the hey dude shoes. And went to another store a bought 2 pair...their loss...I found what I wanted and was able to buy them anyways. This store sucked at customer service!!!
-
December 2019 by The sweaty geek
Always out of stock
-
October 2019 by William Pickard
To The short hair sales associate with the tattoos. Thank you for your help yesturday. And you should definitely get the Timberlands!Snap... w_pick
-
July 2019 by Jeremiah Stevens
I don't think there is anything wrong with this store, but they don't carry anything that I would wear or buy.
-
May 2019 by 2JGaming
I like it
-
March 2019 by no thanks
Bought my two kids and myself new shoes today. They were super busy but took great care of us. When they had trouble finding my son's size, everyone pitched in to find the box in the back.
-
March 2019 by Felicia DuMont
Trendy clothing. Teens and young adults.
-
September 2018 by Mike Trujillo
I wish I could give no stars. This place is nothing but thieves, trying to steal from a 19 year old girl, which just started her job. She bought a pair of shoes for work 2 days ago, found and old pair she can use for work, decided to take them back to save her money, and they told her no, they could only give her store credit. The lady told her, that the store manager doesn't like it when they give refunds. Well that's not store policy, they have never been worn and she has a receipt. She should have been giving a cash refund. What kind of place would steal from a young lady. So save your money, and please go somewhere else, nothing but thieves here...
-
April 2018 by Chance Robertson
I love you zZ
-
January 2017 by Josiah H.
Had a frustrating day looking for shoes, found nothing at shoe carnival or Academy but once I went to journey's I found a sale on the shoes I wanted and the associate was extremely friendly and helpful. I had a wonderful experience! Would recommend for anyone who needs shoes. Don't bother going anywhere else!