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November 2023 by Veronica T
We had a family emergency that resulted in us being out of town for weeks. We got back to find our mailboxes empty. We went to the post office to inquire and they said they returned everything because they thought the property was vacant. They left 10 day notice in our mailbox to let us know to check our mail or they'd be returning all of it. Now we are going through the process of finding packages we ordered and having them shipped again.Why is the process to put a notice in the mailbox you obviously aren't checking?! On top of that the employees were condescending. The supervisor told us we should have put in a form to have our mail held before we left. 1. We weren't thinking about our mail during the family emergency 2. We didn't think we'd be gone as long as we were 3. We sure as he'll didn't think the post office would decide we'd abandoned our property and return all of our mail!
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October 2023 by Paige Roarr
They have a plaque on the door that clearly states their hours of operations which says Monday -Friday 8am-5pm. I Googled online to see what time they close and on Google it says 5:00 p.m. I got there at 4:10 p.m. and I guess they decided that they didn't want to work till 5:00 and lock the doors. The Man Behind The Desk pretended that he didn't see me and kept his head down the entire time. I only needed a change of address form but the box they have outside the door that has the grab and go forms that you need was completely empty. If that box wouldn't have been empty and I could have just grabbed a change of address form I probably wouldn't be on here right now. But I am because after Googling I had tried to rush over there. But now I have wasted my gas and wasted my time for them to close their doors at 4:00 p.m. I filed a complaint online with the USPS and I guess from now on I will just drive all the way across town so I can get a simple dang form.
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August 2023 by Ezrah Brull
Post office employee was rude. I was shipping a package, before I had a chance to react and select how I wanted my receipt he chose it for me and was all like "Gotta be quicker, time is money!"If I had my way I would have backhanded him, sorry not sorry. He has no right to be disrespectful to a customer and needs to be fired.
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August 2023 by Ronnie Bruno
I dropped off a package 2 days ago to one those stupid boxes they have installed in most lobbies. You know the ones that are usually stuck. Still not tracking. After reading these reviews I wonder if it will ever get delivered. Also didn’t see a single soul working there at 1:45 in the afternoon.
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May 2023 by Steven Coria
Friendliest staff around, by far! I'll make the extra 15 minute drive from Burkburnett, just to avoid my own local post office (because they're rude).
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December 2022 by Shinaide 1992
Worst Post office in Wichita Falls. Was there at 2:45pm and they already closed down, but yet there sign says until 5pm. And forget about getting any help or nice service. This post office needs all new workers. Haven't gotten mail in weeks!!!
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December 2022 by Frank Family
Raced here after work. Arrived at 4:57 and they were already locked completely up with a sign that says closes at 5:00. I could see people and knocked but nobody would answer.
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December 2022 by Kevin Neal
Rude customer service at the counter. The guy acts like I'm causing him to have to do his job.Didn't offer any help on how to send my package, just complained about how I brought the package in. I thought he would print a label, he basically told me to go back and figure out how to address the package before I came back to the counter.What a joke.
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July 2022 by Angelica Villarreal
I've been having improper package delivers attempts at my home on Weekends!!! I have even called the office an reported about this issue an it still is happening for the 4th time!! The first time it happened I called them an they told me that the driver will be stopping by again an i got a notification that stated (delivery attempt) after my family an I saw them race down the street without stopping by at all. Then after that I received another notification that (I would be picking my package up) which I didnt authorize or had any choice..I only wanted it delivered properly to me without them being lazy about it since its their job. During my call I have told them I have been home all day and the driver just drives off not even attempting to stop by my mailbox or to give me time to head out to get his attention. I even have a SIGN outside my fence telling where to put package...!! The sign has been on my fence for months!! I am tired of trying to call only for nothing to be done. The service over the phone doesn't help an they don't have good customer service. They don't believe the customers.
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May 2022 by Payton Christian
Just ridiculous. Last week I went in for a package that was supposed to be delivered they found it in the trash. Was told to come back today to get my key to the mailbox, waited 9 days for the key and they said they still don’t have it try again the next day. This post office is a joke.
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May 2022 by Bryan Ivy Whitley
they have e rude and inconsiderate mail delivery people and when you have a package to be delivered, they are NOT EVEN CONDSIDERATE enough to try and reliever it. instead they want handicap appearance people who ha e a hard to getting around to got down to the post office and pick it up!!!! if I could give them a!!!!!!!!! negative 5 stars I would!!!
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April 2022 by Arnold D Isaac
Drove all the way over here and was very concerned because of all the negative reviews I figured what the heck I’m only going in the lobby to use the kiosk and self service anyway so no worries went here and there’s no freaking kiosk like there’s no self service, absolutely terrible.
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March 2022 by Deb Hodges
You cant get a local # or a live person without hearing a bucket full of useless options. Grrr
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February 2022 by Delbert Wms
Lots of days on Taylor st no mail runs I have litterly seen them skip whole blocks and then I drive off and yep they sitting at 7/11 store lol where is federal government's post master general check reviews lots of issues from this post office and there managers
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November 2021 by Farrah Whitaker
Watched the older man that works there yell at a very old veteran (the guy was literally stooped with age but very kind) to get out since since "only two people were allowed in the area". He was very condescending and rude. There were 3 or 4 places to stand with stickers on the floor six feet apart. So we had no idea only two could be in post office. I spoke up and help the gentleman out of the door and said "You don't have to be so hateful about it." When it was my turn he repaid me by disappearing to the back and left me standing there for a very long time.
