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June 2025 by nickolas carter
Sonia and her team always go above and beyond for me. That is why I will only do business at that location. They treat me like I am a valued customer and not another customer number. Thank you all for what you do for me and my family.
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May 2025 by Victor Lawson
It went well
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April 2025 by Simpin Mara
Got couch in good condition
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December 2024 by Clint Todd
So far its ok, but delivery has thus far missed the window I was given. This is unprofessional.
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October 2024 by Stephanie Elsner
Walzem location associates are rude and not helpful. Don’t support the online offers. Bad experience at the get go not very happy and haven’t even received the products.
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October 2024 by Beauty Elements
Caution!!!!!!!!
These people are a rip off and will keep your money if someone else in your household has an outstanding account…. even if you’re not the customer.
I got approved for merchandise and the next day made a 2 week payment for delivery. First, I never got my merchandise after 3 days of making this payment because there was always an excuse why they couldn’t deliver. Then Sonia Guillen (Manager) calls me because she noticed another resident in my home had an overdue account. It didn’t bother me that they couldn’t do business with me, the problem was once I arrived in person for my refund, I never got It after the manager told me she would give it to me….After all I never got their merchandise, my application should have been destroyed the minute she decided she did not want to do business with me, and bottom line is I’m not a customer of Rent-a-Center moving forward….So in this respect I don’t owe these people nothing!!!! So why are you trying to pocket the payment? And for what reason? Sonia was insisted that I was on the other persons account and because that account was over due she wasn’t going to give me a refund, but yet couldn’t provide proof.
I absolutely called the police and even though they could not do much after they intervened, I asked them for a document that shows proof in the state of Texas, under what law, policy, article or other, gives a company the rights to keep someone else’s money because someone you live with has an account with them as well regardless if its overdue or not. Instead of providing me with the following information as requested….the manager provides the officer with a Contract/agreement that has all my information on it as if I am a customer and have an active account with them, plus the merchandise I was supposed to get delivered and never got, and a break down of the price amounts, but yet I am not a customer there and your excuse to keep my money was supposed to be because someone else on my lease has an outstanding account, but what it fails to state is the right they have to keep my funds…See what I’m saying?
Trust…there is a law for this kind of theft so I’m putting the word out…DO NOT TRUST THIS COMPANY!!! If it was so easy for them to do this to me, they are definitely doing to other people. You need to file a law suit when this happens.
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August 2024 by Kristin Henry
Lifelong customer to my walzem team
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June 2024 by lonell robinson
I had my washer for a few months and it broke down. I sent it in for repairs about 3 months ago. I'm still waiting. I was just left on hold for like 15 minutes which prompted me to leave this rating. Each time I call the store, either the GM is out or the person there just simply can't help me. # Frustrated
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May 2024 by Angela Portillo
Because I was able to get bran new washer and dryer for my family. My baby boy won't have to be at the laundry mat when it's raining, thank yall from Martin Perez
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May 2024 by Sarah McDonald
I love my rac
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May 2024 by Norma Davee
Love the new washer and dryer! Works great. Service was amazing!
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February 2024 by Holly Gadson
It was great and easy
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December 2023 by jani matan
They can do better that's all I can say. Head to buddy's right down a few stores they CARE about their customers and have really good prices.
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December 2023 by Derrick Kelly
The whole store was great professional and helpful from the office staff to the delivery guys if you looking for professionalism customer service and things done quickly and efficiently I recommend the store on walzem
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October 2023 by Lafree Tate
I loved the experience thank u. I salute and have recommended you to my family and Co workers. Thanks for an awesome experience.
