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October 2024 by Michaela Kloudova Abouomar
We recently used U-Pack for our move and couldn't be more satisfied with the service. From start to finish, everything was smooth and seamless. The team was professional, efficient, and incredibly helpful. All our belongings arrived in perfect condition, and the process was made stress-free thanks to their exceptional support. Highly recommend U-Pack for anyone looking for a reliable moving experience!
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August 2023 by Fay F
U pack did not have my reservation ‘on the board’ on the morning of supposed drop off. They sent the company Old Dominion with a trailer. The workers for old dominion were courteous and helpful. Although a lot of our furniture and goods were damaged, we understood that from the truck movement. What we didn’t expect was for some of our boxes to me missing!! Old dominion driver had shown me a white cable tie when they collected our goods, yet a red cable tie was on the boards when the trailer arrived at our destination. Random boxes were not there after we started unpacking and large boot footprints were found on a dresser- we know for sure this was not from us as everyone removed shoes when packing the back of the trailer. Some things we have noticed missing are some kitchen ware, a box of paperwork and Apple Watch, charger (same box). This shows me that random boxes were taken from near the back if the trailer. We can see that random boxes were picked and taken as it was thought we would not notice. Poor show. To not be on their schedule (when I had reserved almost 2 weeks early to reserve) to our personal goods being missing, this has made our move more stressful.
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June 2023 by Carlene S.
Great experience using this service to move my mom from Texas to Michigan! Communication was great. Staff were professional and went above and beyond in stopping by to unlock the container when we forgot to add items. Highly recommend using them for your moving needs!
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June 2023 by Courtni P.
This service was incredibly easy to schedule for a thousand-mile move. I was nervous and wanted to hear speak to a human even though I arranged it online. The customer service rep was very patient and informative and provided a great experience. All of my items arrived safely as expected and I'm happy about that. On the contrary, I was very frustrated about not having any communication about timing. During a move, it is very difficult to commit an entire day wondering about when your items will be picked up of dropped off. I believe the time windows can be more specific. I would recommend this service.
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October 2020 by Kathy Childress
Thanks to Cheryl from Texas (I assume Winters, TX.) for making our moving experience great! We had to move out of a rental in June before we had a job, so we didn’t know where we would be going permanently. UPack was the best option after looking at the competitors’ bad reviews due to leaks, mold, etc. We got movers to load the trailer, and it was stored in Wausau, WI, until we moved to Abilene, TX, and had it brought to our new house to be unloaded. Cheryl took care of us, getting the trailer to our house with perfect timing. Also, thanks to the driver, Kenneth, who brought the trailer out and then picked it up after we emptied it. He explained everything and answered all my questions.
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April 2019 by Braylee Hicks
The drivers were very friendly and it was hassle free. My only negative is the trucks were dirty, which is expected but the truck must’ve got wet because there was water rust on some of our things. Overall it was very easy.
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September 2018 by None Ya
The drivers were very friendly and it was hassle free. My only negative is the trucks were dirty, which is expected but the truck must've got wet because there was water rust on some of our things. Overall it was very easy.
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January 2018 by Denni L.
Place was kind if scarey. Thought someone could rob kill or store me away and who would know?? They call back from private phone numbers.Had to do detective work to find out who ran this motkey crew. Felt it to dangerous for a girl traveling or just needing help moving a business. Consider a Mayflower and call friends to be around before and after tje move. Safety first. Always tell someone if you feel unsafe meeting or traveling with anyone either a friend roomate boss or hired help. Better safe than sorry weither its Waco, Brady, Alma or Victoria Corpus area.
