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November 2023 by Kristen Lovey
Petrona was very helpful & answered all my transferring to bigger unit questions patiently! The facility is clean & the upstairs has lights that are motion sensors that you have to activate if you are in your unit for over 15 min.Downstairs is a bit more expensive but has timers that you can make lights stay in for 30 minutes.
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November 2023 by L R
Shanice was very professional, efficient and knowledgeable. Thank you so much.Update: Shanice gets five stars. Share box gets one. We’re trying our best to get everything cleared out for a few months now. Salvation Army took away what they could resell and we hired someone to pick up just a couple items left over, then we would sweep it out The bill is paid until 12:01 am.. why do we get a message threatening that our account is still open and will be charged for what was left? Who told you to go into the unit? No one. You have trash lying all around that building inside and out EVERY time Ive been there. You have leaks. There’s bugs . And you’re harassing me over a unit that’s still mine? Use some common sense. The unit is completely cleaned out and swept. Change your ways and clean up your facility.
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November 2023 by Ted Ownby
Just completed processing a rental unit with SpareBox. It was a very smooth process. The representative, Reneice, was very knowledgeable and very patient with me; and she is exceptionally polite-an excellent representative for SpareBox!!
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October 2023 by jamie rice
Chelsie was ever nice and extremely helpful. 10 out of 10 experience.
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September 2023 by Charles Henderson
It's was very easy and simple and Petrona was very nice and professional. Thank you Petrona keep up the good work!
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August 2023 by Al Ramirez
Apparently SpareBox somehow had my original review removed, so I'll be kind enough to leave another.We had our unit broken into over a year ago (March 2022), and the thieves stole literally thousands from us. Later we found out from Waco PD that this had been an ongoing issue at more than one SpareBox facility. SpareBox was generous enough to not inform any of their paying customers of the crimes that were being committed on their property. The thieves had been getting away with this for a while due to a soft spot with their security. Sparebox then proceeded with a followup stating this was an issue everywhere in Waco (excuse) and that the suspects had been apprehended (lie). Our items were never found, and last we checked, no one was ever apprehended. We never once had an issue before the buyout. This location has continued to go downhill, and I would think twice before doing ANY business here considering all the other options in the area.
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August 2023 by Ruth Lombardo
ROSHAWN was excellent with fixing my payment situation. She was extremely helpful, courteous, and pleasant.
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July 2023 by cachita pierce
Adda was great she helped me in a professional manner
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June 2023 by John Harris
Shaneil did a wonderful job 5star from me .
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June 2023 by Marsha Kauzlarich
Petrona was very helpful today regarding my storage unit. She handled everything very professionally.
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June 2023 by Andrea Washington
Great place to rent a storage unit. When it was time to to cancel the units Yosieve was very professional and helpful.
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April 2023 by Fletcher Langlier
Shoyan was so helpful to confirm credit, issue payment online, change password, and set Auto pay.
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April 2023 by Lisa Weber
Shoyan was very helpful!
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March 2023 by Dematra K
Shoyan did a good job. Answered my questions
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January 2023 by Google User
Fantastic experience, from day 1 to move out. In fact, I never even had to speak with anyone. Did everything online. Perfect! Have recommended friends and family to other SpareBox locations throughout Texas. They love them too. Easy. No fuss. And they have THE best carts available for helping move stuff. I'm actually a little bummed that I no longer need storage. But will be back some day. Would highly recommend any SpareBox facility. These people have figured it all out. Quick and easy process.
