-
February 2023 by Brandy V.
Called in a script on Monday, and they were supposed to call my Dr for update of script. They advised it would be ready in Thurs. Come into CVS on Thursday, and they claim they didn't show a record of me calling. I show them my phone log that I called. They then advised they sent the script to the Dr, but heard nothing back. I called the Dr and they advised they authorized the refill on Monday, when I originally called cvs. Unless you are forced by insurance to use cvs, avoid them at all cost! I'm switching all my prescriptions to Old Corner Drugs on Woodway Dr.
-
December 2022 by Google user
There are a lot of negative reviews out here about this pharmacy. I switched both my father-in-law’s and my prescriptions here a couple of months ago and LOVE IT! I go both inside and use the drivethru and everyone is extremely nice and helpful. The gentleman that normally works inside took time to help me figure out how to get a medication cheaper and it ended up to not even be at CVS. I have never waited longer than 5 minutes (which is a lot shorter than I was waiting at Walgreens across the street). I don’t know if it’s different staff? Or maybe a case of making sure that you treat others the way you want to be treated!
-
December 2022 by Melissa Austin
There are a lot of negative reviews out here about this pharmacy. I switched both my father-in-law’s and my prescriptions here a couple of months ago and LOVE IT! I go both inside and use the drivethru and everyone is extremely nice and helpful. The gentleman that normally works inside took time to help me figure out how to get a medication cheaper and it ended up to not even be at CVS. I have never waited longer than 5 minutes (which is a lot shorter than I was waiting at Walgreens across the street). I don’t know if it’s different staff? Or maybe a case of making sure that you treat others the way you want to be treated!
-
October 2022 by Philip Borter
Went in today to get passport photos of our children, The person working just outright refused, didn't even attempt, sounded like it was too much work for him. Certainly wasn't because they were too busy, almost no one was in the store at 10:15 a.m. Would recommend going next door to Walgreens they were happy to help us.
-
October 2022 by Julie Roberts
Fast and friendly service!
-
August 2022 by John W.
I agree with these other reviews. Not helpful. Couldn't make my insurance work although H‑E‑B took my insurance and filled the order quickly. Why do you exist CVS? You won't be around much longer with this kind of service.
-
May 2022 by Misty S.
I have so far had 3 bad experiences at this location stemming from an employee who's name tag said Celest. For starters she behaves like she's using drugs, made many mistakes with my daughter's prescription, told me she would refund money back to my card that she charged prematurely and didn't, then icing on the cake was when instead of asking me if I have a cvs extra care card she pulled keys from her shirt and scanned an extra care card...(i dont know who's it belonged to but I wasn't mine) after many phone calls and in person attempts I finally got the meds. I don't like telling people to go elsewhere but in this instance.......save yourself hassle and GO ELSEWHERE!!!!!!!
-
April 2022 by Lisa D.
Can't leave zero stars unfortunately!Customer service is horrible unbelievable!! This store is full of idiots go to Walgreens or go to Waco avoid this store I'm pretty sure this where they send all the idiots they haven't found a reason to fire yet!
-
March 2022 by Phil R.
Terrible service. Last month their own automated answering service stated prescription was ready for pick up. It was not and took three trips to that pharmacy to finally get it. They said they had trouble with the automated service. This month I telephoned the pharmacy, waited on hold for five minutes to speak to an actual person who stated prescription was ready for pick up NOW. I informed her that I would pick up in one hour. When I arrived one hour later, I am informed it is not ready for pick up and wait for another ten minutes for it to be ready. I am not ever going back there.
-
May 2021 by Badda Bing
This pharmacy is fair and knows how to make small talk while waiting. Never had a problem with this place. I get a controlled substance as wel and they keep it professsional.
-
March 2019 by Shannon Dickinson
The customer service here is not very good. It took me calling Caremark to get done what needed to be done.
-
January 2019 by Becky Nall
The front employees are great, the store is clean & organized. BUT, the pharmacy staff is INCOMPETENT! They have messed up Rxs, and compare prices on Rx.com and CVS is 3x higher than other places!
