H-E-B Pharmacy in Woodway is recognized for its high customer satisfaction, being ranked #1 in supermarket pharmacies by J.D. Power for three consecutive years. The pharmacy is known for its accuracy in prescriptions and offers a variety of services, including routine immunizations and COVID-19 vaccines, reflecting a strong commitment to the health and safety of the community. Customers appreciate the fair prices and the availability of discount programs. However, some reviews mention long wait times, especially in the drive-thru, with waits sometimes exceeding 90 minutes, and occasional slow service inside due to high volume and staff shortages. Despite these issues, many customers praise the employees for their hard work, especially during busy times and holidays, often going above and beyond to help. Overall, H-E-B Pharmacy is seen as a trusted and caring provider, appreciated for their dedication to taking care of Texans and providing reliable service, even amid challenges.
I have encountered a very rude female employee several times in the drive thru and called to speak to manager regarding her rudeness. They don’t wait to make sure you are done talking and you have to press help button again and again so you can finish. I even had her argue with me one day. The customer service is seriously... read full comment
May 2024
Prompt, professional, and exacting service. We do all our prescription business here age 9 months to 83 years. Walk in or drive through… consistent focus and delivery. Pharmacists go the extra mile to provide prescription care and exceptional services!
April 2024
Even when it's crowded they get you out of the door quickly, n with food attitudes....
