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February 2022 by Kay Johnson
Great deals. Great staff.
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July 2018 by Abbey Hazel
It's sad that I'm not the only one with delivery issues. I scheduled a delivery using their online service. I tried to change the delivery date online once I realized I'd be out of town. I got email confirmations but my account online didn't update. I called and had someone else change the date for me and received another email confirmation. BUT STILL the food was delivered on the original date. So it sat out for a few days - we were charged and food was bad. I called a guy and he said there was nothing they could do about it. After talking to his manager, they requested a refund but said I had to call another number to get the refund processed. The number he gave me doesn't exist. Finally got a new number and have left several messages, but no one has contacted me back. I know their food is good - we used to eat it all the time (like 15 years ago...). But this is WAY too much of a hassle. Their internal systems and online systems need a major upgrade for sure.
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July 2018 by JANA WILTON
I called twice to place an order for home delivery. The first time I placed the order I received confirmation for delivery and when the day came for the delivery no one ever showed up. I placed a second order trying to give them them another chance. The same exact thing happened and they charged my credit card. The order was placed, I received delivery confirmation, and again on the day of delivery no one showed up. I called the customer service department and reached someone who was concentrating more on getting bit by a bug than trying to help me. I had to call in for a second time to get someone to help me and to cancel my order. The second time I spoke with a customer service representative her words were "I don't know why your driver did not show up and there is nothing I can do about it." Wow Schwans - terrible service all the way around.
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July 2018 by Felicia Scott
Every time I call them I get their fax machine...really? List it as a fax not phone!
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July 2017 by Eddie Walker
Really good chicken fried steaks and there home delivery service is vey convenient
