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October 2023 by Alina N.
I do love the quality of the service I have nothing to say about that but I did not have a good experience this last time I went, one of your technicians was being a little a rude to me, apparently I wasn't able to relax my hands which I wasn't even aware of it, she kept asking me to relax my hand which I did, but she kept making snarky comments and just being somehow rude and disrespectful to me, I felt really uncomfortable and I just wanted to get up and leave. She also hurt my fingers with her sanding tools couple of times too. I did leave a good tip to show her some class but she needs to learn some customer service skills. I will come back to your place but I will avoid her for sure.
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July 2023 by Kendall Walles
They did a great job with my wife's and my pedicures
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June 2023 by Softball A
The worst experience I ever had at a nail salon. They started putting dip on my nails when I asked for acrylic, wouldn’t fix the bubbles in my nail , made me shape my own nails and couldn’t do a basic smiley face on my one nail.Services: Acrylic nails
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March 2023 by thapaswini rao
Had a very good experience.staff is really helpful and professional.
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February 2023 by jasmeen khosa
Was treated horribly by an employee here. I went to go get my nails done and the lady who did my nails was just so rude. I asked her why she had an attitude and instead of apologizing she recommended for me to get my nails done by someone else. Then she got up and sprayed something over the counter and got it on me. Simply unprofessional behavior. She went to go see another customer who she treated nicely and with respect.
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January 2023 by Zackquinlon Andrews (Z's Accessoriez)
They were able to fit me right in after a bad experience at Oasis nails in sachse
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December 2022 by Aurora G.
I do not recommend this place at all!!!!!!! I let a lot of things slide but I'm done with this place!! First off one day I wanted my nails like my sisters and they straight up criticized us then my sister another day showed a picture of the nails she wanted and they told her that no that they were ugly. But what made me not want to go at all was that I would go before they would close and they would always say why always this time why so late like what the heck I was paying for at least two pedicures and 3 full sets every time. So I'm just going to take my business elsewhere. And also my nails would not even be dry and they would want me to pay and once even grabbed my purse to grab the money!!!
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December 2022 by micah s
I’ve been coming here for a few years now, and the employees are always very kind. Color selection is good, and so is the customer service other than their definition of “appointment”. I had an appointment at 12 with my go to nail tech, and I was asked to wait 30 minutes because someone came in before me.
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October 2022 by Kelly Schaefer
Love this place - only complaint is there are 3 TVs and for some reason they always have sports on. Most women want to watch the food channel, HGTV or something other than sports. I used to request to have the channel changed but stopped doing it after a few times bc they don't seem to notice or care.
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July 2022 by Dianne H.
I have been going to Cosmo Nails for over a year now . My main tech is Tiffany but I have used other techs when I've needed service done and she was busy. If something wasn't to my liking, I speak up and it's handled properly & promptly. These haters that are leaving dark & negative reviews apparently are clueless & have no concept of the rules of salon businesses. 1)$35.00 for full set high quality nails from a full service salon is standard in this area. If you want cheap nails buy press ons or go somewhere else. 2) Being a well established salon means high traffic during certain times - you cannot expect to walk in for quality nails without an appointment and expect immediate service .You are not a celebrity. There have been times where I have waited and agreed to come back later , if I walked in while salon was busy. It's called compromise. Here's an idea -If you don't want to wait make an appointment. 3) If you believe while at the salon , you are being ignored , sit/stew rather than speak up , then write a cowardly scathing review , the problem is with you more than them. Businesses get busy, so learn to be confrontational (when appropriate & necessary) , tell managers while there and take some mood- adjustment pharmaceuticals. No respect for uneducated Drama queens that think they are A-Listers and salon techs are mindreaders . I fully endorse this Salon, and I travel a lot for work. Try Cosmo Nails. You will get amazing results!
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July 2022 by K K.
This is the WORST nail salon I have ever been to. i do not recommend. First off, the past 3 times I've been here, they've made me bleed by cutting me, the first 2 times I let it slide but the third time there was so much bleeding that even applying nail polish wasn't possible for a while. I also have to say that the customer service is terrible and that the lady at the front desk, who claims to be the owner and manager.... Is EXTREMELY rude, she yelled at me for placing the nail polish on the wrong table and also gives you attitude when you want a basic service, she never kindly greets you. These ladies will talk about you and be rude right in front of your face. Thirdly, this place is overpriced and overcharged me, I paid over $50 for a basic mani pedi. I do not recommend that anyone comes here. There are many nails salons that I've visited in the area that are much better. Both Cosmo nail salons on FM 544 (on the same road, & I believe owned by the same owner) have awful service. Take your business elsewhere!
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June 2022 by Jackie Long
My mother-daughters time was great. I've never been handed a six page menu to choose what treatment I wanted for my pedicure. We all three chose milk and honey which was fabulous. The paraffin treatment was very soothing also. I highly recommend this place when you need a little pampering.
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May 2022 by LaCota Rhodus
I've been here twice. The front desk lady always looks angry and they seem upset at soaking off my acrylics from an independent nail tech. Probably because they originally assumed one of their techs did it. Small nail color selection for polish compared to other salons.Chairs water I guess was broken because they were filling up a bucket from the chair next to me and dumping it in my pedicure bowl.I don't know if I'll return. Tammy does great pedicures but the overall vibe is that nobody really wants to be there.
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May 2022 by Cadence Carter
this was the first time i did dip and it’s so cute!!! love it. the ladies were so nice and it was a really clean place. ❤️❤️❤️Service: Dip powder
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April 2022 by Elena Hines
Kim my pediacurists was attentive to my requests but my nail tech cut my nail when I mistakenly bumped it rather than repolish it
