“Anna made my day. I had a small issue but Anna came up with a great solution and my experience went from ok to amazing. She proceeded my deposit in a timely manner. I felt valued, I felt like someone cares about how I felt. This is my second loan with RBFCU and I am glad I didn’t go with the competition. Thank you genuinely to Anna and to my teller.”
“Robert Rodgers and Tracie ( Operations Manager) are great examples of servant leadership. I went here on a whim after the location closest to my house proved to be out of options to resolve my issue - my money order was lost by the passport processing agency in the mail. I could not find my money order slip to track down the order number itself. Robert and Tracie did not have to go the extra mile but did and worked very strategically to get my money credited back while the bank was busy. Most times, I'm used to no one taking true ownership to help a customer find resolve when it comes to customer service. Not sure who needs to see this but they both deserve a raise. Good customer service is hard to come by these days. Kudos to you two!”
“MEDICARE: If you or a family member are in need of advice on Medicare, I suggest you look no further that Demond Dawkins at the JAL Dennis Group. Experienced & Professional with decades as an Executive in the Banking and Municipal Admin fields, Demond exclusively now works in the Medicare Advisory field. I come from a C-level Executive commercial real estate background so meeting a trustworthy expert in his own field of Medicare has been a blessing in his thorough analysis in finding the exact program for my specific situation. I promise you will find that same personal relationship with Demond which we all know is more of a rarity in this day and age.”