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August 2023 by Johnny R.
If I could leave negative stars, I would. The absolute worst customer service ever. The cashier was rude, unprofessional and a pitiful excuse for a person titled as a service professional.Further more, when I expressed my concern to the customer service desk, they could care less. Absolutely appalling , Kroger has fallen so far away from their standards. They used to have the best customer service but now they are no better than "W"
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April 2023 by Tanja L.
So we purchase money orders to pay the store rent as well as our rent This morning, my spouse went to get money orders and was refused.He called the Manager who said that there are Federal Laws and his employee saw him come in early to purchase money orders.My spouse said that he did not and asked Manager to look at the camera which he refused and was arguing and could not explain the laws he was referringto.My spouse is not American and has a strong accent so I am sure if it was me I would have been treated differently I reported this to corporate. I hate to make big deals out of things but this was uncalled for!Store Manager should not act this way. He is there to solve problems not to lose loyalty customers that have had their Kroger card active since 2000.
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November 2022 by Charle Whitted
Tired of coming in to all the dogs. I have dogs, they stay home. Is it not a health code violation? These are not service dogs.
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November 2022 by Karly K.
Zero phone response. Awful customer service. Why would I go to the meat mart if I can't find out if they have something in stock? Was told the front doesn't know what's going on in the back... but the back won't answer. SMH. Only to further irritate myself and physically go to the store. Got what I wanted, but the meat market guy tells me I have to carry dripping wet, unbagged SEAFOOD through the store. Dripping. Through the store. Beyond unsanitary. Not going back.
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October 2022 by Kirsten Chaney
Kroger is great! But probably don’t put groceries in front of an open out door ?
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August 2022 by Katrina N.
Terrible. Absolutely terrible. The pickup wait is completely unacceptable. Sitting and waiting an hour past your pickup window for groceries, half of which they claim they are ALWAYS out of stock of. ONE person running all the orders out. Store is consistently left under stocked and is filthy at times. I have purchased expired or bad food too many times. Time to find somewhere else to shop.
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August 2022 by Wendi J.
One cashier, 6 people deep with full baskets. No one to call she says. They have 8 cash registers, useless. Self check out is not meant for full baskets, elderly folk or heavy items(waters). Will not shop here again.
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August 2022 by Bob Mascaro
It's not just a grocer lol gotta great buy on socks?Ooh an⤵️
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August 2022 by Kelsey Henry Willingham
Waited over 45 mins for our confirmed pickup order. Had several items told not available. Went on store and found all of them. Sounds like lazy service and if you have a confirmed pickup time and get there on time maybe the people could have courtesy to inform customers they are running behind. Seems like manager needs to train them better
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June 2022 by Michelle R.
They have a pretty good selection of food, but the store can be messy. Out front by the cart return was so gross I called a manager to please get it cleaned up. I've had friendly service and I've had grumpy service. I spend a lot of money here because it's the closest store to me, but I've been going to Walmart often lately.
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March 2022 by Mike H.
Stood in line Sunday morning in Kroger again... only 2 line's open 5 and 6 carts deep. Not sure who runs this store but their not very good at it, she (oops) seam's more concerned with on line shopping than customer's in the store, very frustrating
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February 2022 by Tony R.
This store is sadly declining in service and quality! The are chronically short staffed and shelves are poorly stocked. My son tried for 3 months to be hired. Eventually we found the name of the hiring person,Carrie. She kept promising to call but didn't. When she finally did email for an interview she emailed 30 minutes before the interview was about to start to say she had no open positions! When I tried to call to speak to the manager no one answered the phones!!!
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January 2022 by Sammie Buchanan
I arrived ON TIME to pick up my click list order and it took nearly 40 minutes to receive it. The employees were doing their absolute best but it is clear that they are very understaffed, likely due to your store trying to cut costs by reducing hours. This leaves the remaining employees with double, sometimes triple the work. Kroger only cares about money. You are running these employees into the ground making them work so incredibly hard, and all they get is lousy pay and yelled at by customers. This is completely unacceptable. I will consider returning as a customer when you treat your staff like human beings.
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December 2021 by LeighAnn Magnuson
Did not get half my groceries at pickup tonight. Have not had time to run back up there yet so I have been trying to call. First time it rang 15 min then they picked up and hung up. Now it’s been ringing almost an hour. So much for customer service desk,…..
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October 2021 by Kory Evans
This location is absolutely horrendous. I have attempted to contact the customer support division for over 2 hours and I have been ignored. I have contacted other departments and have been told there is no store manager available... I have been hung up on while trying to get information regarding my lost debit card.
