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January 2024 by Sammie
needed some help with getting prescriptions delivered, and catherine at the pharmacy (i think her name was) was very kind and got everything sorted out for me! very attentive and answered all my questions.
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December 2023 by Sarah Dee
Under staffed. Staff not courteous. My doc had to call up to explain what they need to do. Will be switching asap. Always an issue
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August 2023 by Johnny R.
If I could leave negative stars, I would. The absolute worst customer service ever. The cashier was rude, unprofessional and a pitiful excuse for a person titled as a service professional.Further more, when I expressed my concern to the customer service desk, they could care less. Absolutely appalling , Kroger has fallen so far away from their standards. They used to have the best customer service but now they are no better than "W"
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April 2023 by Tanja L.
So we purchase money orders to pay the store rent as well as our rent This morning, my spouse went to get money orders and was refused.He called the Manager who said that there are Federal Laws and his employee saw him come in early to purchase money orders.My spouse said that he did not and asked Manager to look at the camera which he refused and was arguing and could not explain the laws he was referringto.My spouse is not American and has a strong accent so I am sure if it was me I would have been treated differently I reported this to corporate. I hate to make big deals out of things but this was uncalled for!Store Manager should not act this way. He is there to solve problems not to lose loyalty customers that have had their Kroger card active since 2000.
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March 2023 by Lena KoKoMo
Love this pharmacy! Workers are so nice! Love the drive thru!
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December 2022 by Dilorom Novbatova
Worst pharmacy I've ever seen! They just hang up the phone. I'd understand if they would ask to wait or call later, but they act simply rude. Maybe it is better to report to US Pharmacopeia, maybe after that they will be taught manners with patients.Thank you!
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November 2022 by Karly K.
Zero phone response. Awful customer service. Why would I go to the meat mart if I can't find out if they have something in stock? Was told the front doesn't know what's going on in the back... but the back won't answer. SMH. Only to further irritate myself and physically go to the store. Got what I wanted, but the meat market guy tells me I have to carry dripping wet, unbagged SEAFOOD through the store. Dripping. Through the store. Beyond unsanitary. Not going back.
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September 2022 by Angela Ordaz
The barista from Starbucks she was so nasty and unsanitary she would grab the ingredients with her bare hands like the matcha and dragon fruit anf the station was so sticky. When I went to the restroom she followed me thinking I was a student and assaulted me by calling the cops on me.She also wanted to take a picture of and I respectfully asked no, but she still took it I just felt so disrespected worst barista experience ever
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August 2022 by Katrina N.
Terrible. Absolutely terrible. The pickup wait is completely unacceptable. Sitting and waiting an hour past your pickup window for groceries, half of which they claim they are ALWAYS out of stock of. ONE person running all the orders out. Store is consistently left under stocked and is filthy at times. I have purchased expired or bad food too many times. Time to find somewhere else to shop.
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August 2022 by Wendi J.
One cashier, 6 people deep with full baskets. No one to call she says. They have 8 cash registers, useless. Self check out is not meant for full baskets, elderly folk or heavy items(waters). Will not shop here again.
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June 2022 by Michelle R.
They have a pretty good selection of food, but the store can be messy. Out front by the cart return was so gross I called a manager to please get it cleaned up. I've had friendly service and I've had grumpy service. I spend a lot of money here because it's the closest store to me, but I've been going to Walmart often lately.
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March 2022 by Katelyn Bridgwater
This place is absolutely ridiculous. Their drive thru is never open which is just great when you have sick kids. So when my kids and I all had the flu we had to come inside and wait over 30 minutes while also exposing everyone else. FIGURE IT OUT KROGER.
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March 2022 by BOO KITTY
Went to pick up medication at drive thru this afternoon 3/3/22. The girl at the window acted ilike she was annoyed, inconvenienced and put out that she had to wait on someone WHAT HAS HAPPENED TO THIS PLACE ? THIS ISN'T LAST FEW MONTHS ARE DOWNHILL IN CUSTOMER SERVICE ATTITUDES!!!! MAYBE THE STAFF NEEDS TO FIND JOBS THEY ARE HAPPY AT AND THIS ISNT IT!°°
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February 2022 by Debbie Higginson Teel
The drive thru pharmacy at Kroger Wylie is closed more times than not why is that. Terrible customer service.
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November 2021 by BIGTEX TRUCKER
My GOD! Slowest Wylie Kroger Pharmacy in the DFW Area! Never had these kinds issues with other Kroger Pharmacies. They used to be fast and efficient last year in 2020! Now it takes over 4 hours to "fill" a prescription? WTH Happened? Guess I'll have to go back to the West Plano Kroger off Legacy and Independence again. Meh...