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November 2023 by Tabitha E.
Best mattress experience I've had so far! My mom bought a mattress to go in the guest/my bedroom when I visit. Mo took GOOD care of us! They didn't have the mattress we wanted but he got us something better with a GREAT price. Thanks Mo! If you're wondering if you should stop by...don't hesitate! Run! Don't walk!
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October 2023 by Curtis Smith
I found what I was looking for online, but I wanted my girls to be able to “test the bed”. So, I went into the store to do just that. I was greeted the moment we walked into the store, and I let the sales rep know why we were there. He didn’t have the exact same mattress in the store, but he directed us to one that was very similar. My girls tested the bed. We were satisfied and we were going to leave, and I was going to go home and purchase the mattresses online. However, the rep let me know that he could order the same mattresses, for the “Special Deal” price I found online. So, we took care of it in the store. Everything worked out great.
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October 2023 by Coleen
Great experience at Mattress Firm! Nick from the Rockwall store was working at the McCreary store and was super knowledgeable and helpful.
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September 2023 by Daniella Aderoju
After tirelessly surfing the net for a good deal decided to come in and try it out. I got more insight on what I wanted and what would be a great fit for me as well as a great customer service experience with Mr. Mao. Basically came in confused and left happy with my purchase and a good price deal.
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September 2023 by Billy Mooneyham
The store has a very large selection to choose from but that was not the most important reason I was impressed. Joel took the time to find out why I was shopping for a new mattress and explained which products addressed my particular needs. Further, there was no push to sell me a particular unit, rather, he had me inspect several to compare the various features. It was a learning experience for me and I’m happy to recommend Joel and the Wylie store.
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August 2023 by Mervat Farag
Mo gave us the best service! He was incredibly responsive and went above and beyond to address my concerns. His dedication to ensuring my satisfaction was truly commendable. I appreciated how he patiently listened to my questions and provided clear and concise solutions. This level of care and attention is a rarity these days, and it made me feel valued as a customer. Kudos to Mo for his professionalism and outstanding service. I will definitely continue to be a loyal customer because of this top-notch support!
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August 2023 by Sonal L
Mo was a big help, very informative, and not pushy at all. He listened to my husbands and my mattress needs and recommended the perfect mattress for us. Even better is we are getting delivery in 2 days! Life saver! Highly recommend Mo if you’re in the market for a great new mattress.
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August 2023 by Somaia Hassan
Mo did an amazing job at taking care of us! I came in with a bed in mind but he really helped me pick right and tried all the mattresses that fit my need. We compared and even tried pillows and it worked out in my favor!
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August 2023 by Michael Evans
Great service! Stafford, who helped me was knowledgeable and answered my questions perfectly. Got the bed that was needed and at a great price. Will be back in the future.
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August 2023 by Samya Matta
Came in for a. Affordable Mattress. The New Manager MO made it easy and took care of me- GO SEE MO
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August 2023 by Mary Val
Mo is awesome !!! He did a good job getting me a better mattress at the best price love how easy this was thank u Mo ur awesome
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June 2023 by Sharon S-Lewis
Kyle was very professional, kind and knowledgeable about the sleep system and mattress I was hoping to find. He took the time to explain differences and allowed me to test and choose the system best suited for me in comfort and price. Thank you for such a great purchasing experience!
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June 2023 by Darlene Cahill
My experience was one of excellance. Sales representative was extremely respectable and knowledgeable of products offered and/or inquired about. It was the type of purchase experience, which I love: "No pressure, just informational, allowing customer to make own choices based upon customer needs and likes."
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June 2023 by Kaley Kiplinger
Jacob and Stafford were kind, professional, and helpful when helping us find a mattress that best met our needs.
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May 2023 by Salvador Velasco
The personnel was very courteous and informative. Delivery happened exactly as promised.Very happy with the purchase process.
