-
February 2024 by lalitha krishna tanugundla
The lady at the store she is trying to escape she didn’t try to solve my problem and trying to go to other store where did you got the phone
-
February 2024 by Kristin McGaughy
I cannot underestimate how good our experience was just now. My wife and I needed to upgrade her phone, very easy, but there was a full store so we sat in the waiting area. In the time we waited, Quad (I hope I’m spelling that correctly!) and Victoria were absolute PROS. Just freakin pros. The customers they were each dealing with had some pretty specific issues and we could tell the customers got upset at a few intervals, but Quad and Victoria handled every single issue in total stride. And then Victoria helped us immediately. 10/10 employees, truly.
-
January 2024 by Fatima G
Super fast, helpful and kind! Thank you to Jess for resolving an account issue that had been going on for months, and doing it patiently and with a smile!
-
January 2024 by Nicole Bethley
Love this location… quick in and out super fast service
-
December 2023 by Tallen Mcgaughy
Very nice place, very clean and everyone was so friendly, went there on tuesday to add a new line for my son and the manager jess was so helpful and just the best over all she was very good at helping me set up a new line with t-mobile, and when i was confused was very good at awnsering any questions i had. 10/10 i will be going there again when i want to get a upgrade. :)
-
November 2023 by K R.
Skip this T Mobile Store. Quan the sales guy and the entire team don't know basic math and will just tell you what you want to hear to close the sale. Quoted one price to then come back the next night to pickup phones and then given a completely different price for phones, plans, and trade-ins which would have been $100 more per month. They then charged me $15 to "restock" an item that I was only getting because we were signing up with them.
-
October 2023 by Emy Ho
Terrible service!! Refuse to refund or replace a defective prepaid SIM card with a receipt of purchase made one day before!!I am dissatisfied and unhappy with the service I experienced at T-Mobile Store number 5627, located at 430S Highway 78 STE 120, Wylie TX 76098. On October 9, I purchased a prepaid SIM card with the confirmation of the staff that the SIM was activated and ready for use. However, upon inserting the SIM card, I encountered difficulties in activating and using it. The SIM phone number was unfound on T-mobile system. Subsequently, I contacted T-Mobile customer service, who acknowledged an error with the SIM card and advised me to return to the store for a replacement.I visited the store twice seeking assistance - once in the morning and once in the evening. During my initial visit, I was asked to wait for 24 hours and assured that the issue would be resolved if the SIM card remained inactive. Upon my return after 24 hours, the store personnel declined to provide a refund or a replacement SIM card, stating they were unable to locate the phone number in their system, despite being able to find the purchase receipt and knowing that I purchased from their store yesterday. Simply said they could not help and it means I just lost money without doing any wrong.This situation reflects an irresponsibility and lack of professionalism on T-Mobile, specifically in this store location. It is unacceptable to sell a defective SIM card, disregard its non-functionality, and deny any recourse to the customer. This experience has left me feeling swindled, as I expected a functioning SIM card and a fair transaction, not a game of chance: " you were unlucky so you lost money".Furthermore, this store needs an increase in staff, particularly individuals with higher authority and comprehensive knowledge. No greetings and no informing customers about waiting times. I wished I had gone to Garland, Richardson, or Plano locations as I did before. Waste of time and money.
-
September 2023 by Fani Cahill
I received extraordinary patient, prompt, and effective customer service. Ashley was great at multitasking while making sure that the customers needs were met. On a scale of 1-10 I would give her a 10!!
-
September 2023 by Richard Garrett
I live in Wylie but purchased my Moto 5G phone in Plano Texas . It was not fully set up so I came into the Wylie store where I live to have it set up. Jess helped me set the apps just as I wanted and needed as a 77 year old. She was fast polite so knowledge and deserves a 5star rating.
-
September 2023 by Nelly Juarez
Just switched from Verizon to T-Mobile and the process was so easy! Jessica was so sweet and patient as well as helpful! I recommend coming here for all your needs!
-
August 2023 by Melvin Sims
I Love this location. The lady in charge was Super Duper Awesome! She forward my label to her email printed it off, brought a box from the back to send my Router off. Sealed the box off with tape and told me where to take it. Even though we leaving T-mobile I will be returning to T-mobile. We need more kind people like her in the ?. She needs a Raise. Thank you again
-
August 2023 by Gina Brustie
Victoria B is amazing! She helped me not only transfer 2 of my phones from AT&T but was so knowledgeable about the plans and options for trade in and credits! She walked me through how to setup my home internet. Answered all my questions. I love this location and Victoria!
-
July 2023 by Katie Papania
Jess was amazing! She helped getting my phone to work and let me know my options for upgrading. Very patient and helpful!
-
July 2023 by Mona Cooper
Jess was very helpful setting up my device so I am connected immediately! She provided excellent customer service!
-
July 2023 by Natalie D
The customer service was amazing, the lady there also helped me with some complications I had with my kid’s phone. This store has a really good team, very accommodating. Also the cleanest and most organized T-mobile I’ve been in.
