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November 2023 by Kourtney
On Saturday November 18th, me and my sisters went to this Ulta and we were not greeted upon arrival. Instead, the employees just stared. The employees were very rude to me and my sisters after being asked to take the cart my son was sleeping in back out of the store. Mind you, I did not have a problem with that and I kindly took my cart back outside. My sisters over heard the employees talking about me and my son as I walked outside. My sisters asked for the store manager and she did not address their rude behavior. As we stood there the 2 girls that were behind the register were laughing and still being rude. The management at this store needs to take accountability for their employees and teach them about customer service. I will never be back to this Ulta and I hope the employees and manager can get some better training. This was unacceptable, just warning any customers that might want to go to this Ulta.
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November 2023 by joshua cav
the store manager (Kathy) is so disrespectful to her employees like she treats them like dogs. I do like some of the employees, Bre is so helpful around the store she is amazing at her job. I can't forget about Hannah she is so exciting to talk to and always has good advice, but unfortunately, the store is being held back by the store manager's attitude she is the reason why I won't be revisiting the store.
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October 2023 by Tracy Heaton
I went in for some powder and lipstick and walked out with skincare products too! When I walked in, Jaz could see I needed help and came right over. She was incredibly sweet and made me feel comfortable right away! She color matched me and also tested skincare products on me. I loved them! I’ve never felt this welcomed in an Ulta until now. Thanks Jaz!! If you shop this location, ask for her!
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October 2023 by Anastasia Azubogu
This was the best shopping experience I’ve ever had PERIOD. Blair was so helpful and helped skin match and get every product I needed. Blair was patient and soo kind and a doll to be around. Thank you so much Blair(also hope I’m spelling your name right). You really made my night
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August 2023 by Sumehra Hassan
The woman in the front with big, curly hair was incredibly rude and derogatory to me and my family present there. Her customer service lacked any form of basic communication skills and contained only abrasive tones, harsh language and belittling smirks. She came off aggressive and possibly racist. Another worker had to take over due to her escalating tendencies. In a diverse community like Murphy, I truly expected better, especially from another person or color. Highly disappointing service.
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August 2023 by A R
I usually shop online and went in for color match. Makeup is not cheap and no one wants to spend $40-50 on a wrong shade. Don’t expect to be greeted or helped at all. I spent good 10 minutes for the petite asian lady who was helping another lady. She assumed I know she was leaving for lunch break after that and rolled her eyes at me for asking for help. Did not bother to call anyone else to help. I am glad she did not kill me for asking for help. After asking for help at front desk, waited another 10 minutes. for someone to show up to help. Staff here really hate their job. Went in to buy some makeup to lift myself up, ended up spoiling the mood for the rest of the day.
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August 2023 by Anna May
I came in today for a simple highlight around the face and haircut. I was charged for a whole extra gloss service and did not ask for that and it was not communicated with me. When I brought it up, the manager interrupted, talked over, and humiliated me and forced me to pay for it. I will NEVER return to this salon and I will not recommend it to anyone I know. As someone who has worked in the industry and worked in an ulta salon, I know their policy and this ain’t it. Save your money and your sanity and go somewhere else. Disgusting display of a business. I would be highly embarrassed if I were them. To top it off, all the stylist did was talk trash on other clients and the industry. Unprofessional.
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July 2023 by Yazmin Guzman Rosa
Genet did a wonderful job with my haircut today!! Absolutely loved it! I have wavy/curly hair and she took her time and gave me some tips. My hair was thinning/shedding out from the length like crazy and she did exactly what I wanted. She was very professional and I definitely have found my stylist ?
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June 2023 by Isabel Garcia
Staff are always incredibly friendly and super helpful!!? They always check to make sure my pick up orders are accurate and all there if I made multiple orders! Top notch service than all the other Ulta stores around ! Products are always stocked, clean environment, very low wait times, and all around amazing service!
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May 2023 by Lanie Ngo
Genet at the salon was incredible! I went in for a full balayage highlight, and she perfectly matched the highlights already in my hair and recommended the OLAPLEX treatment for protection. She is very knowledgeable, always made sure I was comfortable, and was great to talk to! Go see her for all your hair needs!
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April 2023 by Melissa
This review is for Ginette at the Ulta beauty salon in Wylie. I have very thick, grey hair (hormone hair). Ginette helped me choose the right products, and hair routine to nurse my hair back to health. She cut just enough off and corrected the odd highlights from the prior hair dressers work(not an Ulta salon). 100% recommend!
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April 2023 by Savannah Wright
The customer service at this location is severely lacking and products are rarely restocked. Anytime I have questions, the employees are never helpful or willing to assist me. There have been two occasions with the same employee being blatantly rude to me.I've been to this location numerous times and nearly every time I have had a negative experience. The Firewheel location is way better. I will stick to shopping at Sephora where the employees are much nicer and way more helpful. The shopping experience is ten times better than shopping here.
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April 2023 by Tracey Bray
It was very nice inside located in a good area. The only thing I wasn't overly fond of is that the staff didn't seem eager to ask if I needed help. Which I didn't but usually when I go to ulta no matter the location everyone brings their best customer service game to the table and I appreciate that as I work in customer service also.
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April 2023 by Divine Lawrence
The cashier was super rude to my sister, shaming her because I was paying. Such disrespect ? ?
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January 2023 by Kahtya Davis
This review is for all my textured hair curls! Genet from The Salon at Ulta was 10 out of 10! She knew exactly what to do with these wild curls of mine!!! The rest of the crew is just as great. Before I made my appointment I asked all the questions about products & how to book. Each person I came across was absolutely AMAZING!
