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April 2024 by Melissa Chism
Each time I go to return my SHEIN items, all the workers are very kind. Always smiling, being helpful and striking conversation.
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April 2024 by Debbie Smith
Tom who answer the phone is very rude, he’s unprofessional and need to be terminated. The customer service at this place is horrible!!
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March 2024 by BLANK3T
even remotely over the phone, was able to answer my questions related to shipping addresses, change address, AND redirect my package faster than the automated 1800 phone support (even with the wait, faster too!)
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March 2024 by claire louise campbell
Love the ladies who work the desk. So helpful and fast!
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February 2024 by LEOREY PASCUA
Terri was indeed very helpful and took time to sort out my documentation with proper option for mailing outside USA. Great asset to the company!
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December 2023 by Byron B.
We've been in Wylie several years and the usps people have always been friendly professional and kind. Just a couple of days ago i had to mail letters and a package and line line moved quickly and as usual the clerk was welcoming and took care of things quickly. We have very good postal workers here in Wylie - Thanks!!
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December 2023 by Mia E.
Last Thursday I visited this Post Office to mail packages to my family as I will not be able to make it home for the Holiday's this year. When I entered the office, I found a quiet counter to continuing placing my labels on my packages. After my second label, I ran out of tape. I walked over to a USPS employee, who I later found out was Con, the supervisor on duty, and asked for some tape. Con handed me a roll of tape for my remaining three labels and I assured him I would return it as soon as I was finished. As I was in the middle of taping my remaining labels, out of nowhere, I was screamed at and accused of stealing tape in front of an entire lobby of customers and employees by an employee named Terry. Terry yelled at me saying, "Oh no! I don't think so! You need to put that back right now! You can't use that! You're not supposed to have that! You took that without permission!" I couldn't believe what was happening and that I was being treated like a criminal and humiliated in front of a room full of people. I then stated that an employee gave it to me. Despite being given this information, Terry continued to berate and accuse me. Con finally spoke up and said he gave me permission to use it, but not before he attempted to silence me while I was speaking in an effort to defend myself. Terry continued to antagonize me by making snide remarks and laughing in my face while I made every attempt to gather myself from the humiliation she subjected me to. After the incident occurred, I stepped aside to speak with Con about my concerns. I expected Con to deescalate the situation, but unfortunately, he did the opposite. He was extremely dismissive and continued to make excuses for Terry's behavior. Con said that Terry apologized, but when I stated that I never received an apology, Con said Terry apologized to him. He then proceeded to say that Terry did not have an opportunity to apologize to me, but I reminded him of all the things she said to me that could have been an apology but wasn't. Con also stated that there was another issue involving tape with another customer before me, once again attempting to justify the way I was treated. I stated that there was no way of me knowing this and even if it were the case, it has no bearing on how Terry mishandled the situation with me. I literally went from one employee accusing me of stealing to her direct supervisor minimizing the entire situation and dismissing every concern brought to his attention. Con began to tell me what Terry initially said to me, but I told him that was not what she said as I remember it verbatim. After he asked me to repeat what was said, he admitted to hearing what I stated was said to me by Terry. When the incident first began, he even went as far as to direct me to "calm down" instead of directing his employee to stop yelling at me. It was clear then that if I did not advocate on my own behalf, no one would, including, the supervisor on duty! I'm still in shock that I was treated with such animosity over tape. Tape, that was not the property of Terry, but that of the Post Office. With so much going on, a part of me didn't want to make the time to write this review, but I knew deep down that this was something I needed to make time for. This is not the way a customer or anyone for that matter should be treated, and I don't believe this to be an isolated event. I say this not only because Terry accused me with no thought or hesitation, but I witnessed her interaction with the customer she had in front of her. She was rude and exuded such a cold demeanor. I was told by Con that my only two options to file a complaint were to call the 1800 number (which I had to ask him for twice after he suggested I use Google to find it) or to use the survey on my receipt.
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December 2023 by Trevor Ayers
Most unreliable carrier service I've ever used in my life. We moved from Plano to Wylie and the postal service has made one mistake after another in a span of months after being reliable for years in Plano.I understand mistakes happen, but they ran me through a gauntlet to pursue insurance and then they declined insurance. I had staff members on the phone verbally confirm that two separate packages claiming as delivered were not delivered due to carrier mistake. This was following a missing package escalation for each. They then told me they couldn't file the insurance claim and I would have to. I did that for two packages and each claim was denied even though I have the case numbers tying to the below quote that was delivered via email stating IN WRITING that the packages were not delivered confirmed by geolocation. I now have another package stuck in transit. At least it doesn't falsely say delivered... I guess.Quote from USPS on packages they later denied the insurance claim below. I've wasted so much time, feel like I'm the victim of theft and I can't rely on my own local postal service? Incredibly frustrating. One star is generous. Saying it wasn't delivered then denying insurance is theft."After investigation based on geolocational data package appears to have Not been delivered to request address [address]mail piece hasn’t been located and/or returned. If you have yet to receive this item because the mail piece hasn’t been located and/or returned, we must reluctantly conclude this mail piece still irretrievably misdelivered. We can only conclude that it has been damaged or lost.Further review reveals insurance purchased at the time of mailing. We encourage customer to request the sender to replacement."
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December 2023 by Zeshan
Great service! Terri was kind and courteous. Noticed there's a self service kiosk too!
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December 2023 by Elgan Family Email
Nicest people at the counter! I went in around 10am and was not busy. :)
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September 2023 by Aaron Yarbough
Postal clerk Terri was very nice and wears her constant smile very well.
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September 2023 by Brad Siegersma
I went there to confirm a change of address. The first employee said I needed to get some additional documentation to complete the change. When I returned with said documents 5 minutes later, a second employee screwed up the process on her computer (pretty evident that her computer skills ended in 1983 with Oregon Trail) so badly that it completely precluded me from completing a change of address at all.
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September 2023 by Katie Haver
The nicest most efficient people working here! Shout out to Jake who went above and beyond and helped me stamp 900 envelopes that I needed to get out. Extraordinary customer service!
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May 2023 by Ahadu Lemma
I live in highland Glen Wylie, tx the carier driver assigned on that area to deliver mail is very rude and Lazy. We put a lot of boxes for food for hunger for donations and he didn't pick any of them. Supervisor please take a look at this area . Most of the time we didn't get our mail properly and he will not take our letters from the box to send also. Thank you.
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March 2023 by Sam Ryan Golan
I had about 13 packages to ship out, and was DREADING going to the USPS Post- Office based on previous poor experience.However, I was presently surprised at how quick the service was, and how friendly the employees were. There were 2 women working the counter, and we were in and out of there in about 20 minutes. There were people waiting in line (about 3 ahead of us). We were there right at the opening on a Monday morning. I would recommend getting there early to beat the crowd! There were people trickling in as we were leaving the post office.The Post Office is dated, and a drab though! Poor lighting, and interior that has not been updated since the 70s probably. Hopefully, one day the government can spend some $ to improve the working conditions!
