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October 2023 by Kylie Mohr
My appt. was cancelled the night before it was supposed to happen. I understand emergencies happen but based off prior reviews I am guessing it was just flakiness. It was very inconvenient after coordinating everyone’s schedules but ultimately I am glad it happened because I found my dress at the bride room and the experience was top notch. If you are looking for a great experience go there! It seems this place has a history of being flaky and not prioritizing customers.
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October 2023 by Clarissa Roach
The staff here were absolutely amazing and nice. They were patient with me and helped me find the right dress. I am a little on the bigger side and they had great options for me. So happy I chose Cocomelody!
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August 2023 by Alyssa Revelli
I’m very sad with the owner of this company.I went online at 4pm and booked a 5pm appointment for my sister to try on wedding dresses. There was no warning saying that I couldn’t book a last minute appointment. Our party of 4 got off work early and drove 45 minutes to make this appointment work. When we were ten minutes away I got a call from the owner and she said that we were disrespectful for making a last minute appointment. I was shocked that right away she was combative. I told her that there was a slot for 5pm how was I supposed to know that we couldn’t make the appointment? She simply could have apologized but instead she lied saying I made an appointment ten minutes prior and that was disrespectful and that I was not being understanding when I said I was frustrated we got off work early to make this work. She was extremely rude. Unfortunately I’ll never know if the dresses were as amazing as they looked online. I would have hoped the owner would have at least said she would fix the online option because that is very misleading. But in the end my sister found the most amazing dress somewhere else just down the street so I guess it all worked out after-all.
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April 2023 by Kamaile Lott
My dress ended up turning out beautiful but there was a lot of communication issues between staff and I. A lot of things were promised like updates every step of the way, pictures that I would get of the dress and that I could pick it up the end of January. I ordered the dress in October and had to pay it off completely in full with still no updates. This went on for 5 months with multiple messages back in forth with the manager telling me to just be patient, and didn’t really seem like she was that sorry. Luckily, my wedding isn’t for a couple more months or I don’t know what I would have done. I wish I would have read all the reviews before choosing this business to get my dress from. It’s sad to say but with all the hassle and communication issues, it took all the excitement out of trying on my dress when it got delivered because of how frustrating this whole process was. I would definitely read all the reviews and be careful if you decide to get a dress from here.
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February 2023 by Ashlee Phelps
I found the PERFECT dress within an hour of working with Avery at Cocomelody. She was so kind, attentive, willing to answer any and all questions I had, she honestly was AMAZING. My dress was a suggestion from her and I fell in love with it immediately. They offer amazing customizations, but the dress I found was perfect and I don’t want to change it at all. I can’t wait for the big day.
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November 2022 by Noel Bennett
Katelyn (?) sorry if I’m so willing you’re name wrong, wasps great to work with! She had awesome input and was super sweet. She made me feel so comfortable in each dress I tried on, and wasn’t pushy about my budget. Definitely recommend this dress shop
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September 2022 by Beverly D.
You read all the bad reviews and you never think that will happen to you. I was one of those people. I was so naive and I chose to ignore the reviews even after reading how unprofessional cocomelody is. I liked cocomelody at first because they promise beautiful custom dresses. It was a really great environment too. They were all super nice at first. But that's just what they use to pull you in. Once they have your money they could care less about you. After buying a dress and a series of bad news and overall bad experience at another shop, I was hesitant to try this place. But my wedding was in 2 months and I had no time. This was the only place I found that could deliver their dresses in as little as 3 weeks. I couldn't believe it! I could still get my dream dress in time for my wedding. I expressed my concerns to them and my previous bad experience, and they reassured me that they would have constant communication with me throughout the whole process. I was even promised sketches of my dress so I could see what it would look like before the production team started working on my dress. Since I had such a small time frame I bought the dress that day so they can start working on it even though I hadn't decided on the sleeves yet. I asked if this would be a problem and they said no. Within a few days I finally get everything in with the understanding that it would still be done in 3 weeks. The 3 weeks came and went and my dress was still not done. By this point, I still had not received the sketches I was promised or even a simple copy of the contract I signed. Where is the professionalism in this? And when I asked for the sketches they sent me a picture someone just scribbled on. How is this considered a sketch? They are not children. And they should start acting like it. 5 weeks go by and they still don't have my dress. By this point I'm just livid. But I keep having patience because all I want is my dress. 6 weeks later I am finally able to pick up the dress. And yet again, my dress is ruined. I paid for them to close up the vneck, that didn't happen. I paid to have the length shortened, they didn't get that right either. I sent them a picture of how I wanted my sleeves, and they couldn't simply copy it. They literally had one job. After, this whole process they claimed that they don't allow brides to buy dresses unless they have all the decisions made the day of, in which case they shouldn't have let me buy my dress in the first place. Overall, I was lied to over and over again. The girl who was my original stylist quit a week after I ordered my dress so there isn't anyone to back me up. Which is probably a good thing that she left for the sake of future brides because she overpromised things she knew she couldn't deliver. And after all of this, I finally ask to speak to the owner and she refused. I still don't believe the audacity of the owner. She is the face of the this whole operation and she has to send in her assistant to go fight all of her battles. And Chloe, probably the worst person to work with. She is all around rude and condesending. Don't give these people your money. They don't care about you. Save yourself the stress and go find your dream dress somewhere else. Or buy it off the cocomelody website. It will be cheaper with free custom sizing and without the added middleman who has just worked to add on stress. I don't blame the manufacturer. I blame the owner and her stylists for not being able to communicate well with the manufacturer or their clients. But if you choose to still buy from them, make sure you have a paper trail of everything that is said and done. Have your proof in case you need to fight for your money back.
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August 2022 by Elena Flores
I had a wonderful experience with this store. All of the girls here are phenomenal. They were all very kind and helpful. I was shocked at the low prices of the gowns and the quality is amazing!!! Thank you guys for your help, my dress was beautiful!
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August 2022 by Joslynn Heaton
Everyone at Cocomelody provided the best experience when buying a wedding dress that I could have asked for.Their dresses are absolutely gorgeous and at a fraction of the cost of your "big dog" stores, i.e. David’s Bridal — not to mention they are fully custom made (which also means you don't have to pay for alterations).Support the right companies, shop small, and buy your dress here!
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August 2022 by Claire H.
WE FOUND THE DRESS!! There were so many beautiful options and she was able to try on lots of different styles to see exactly what she wanted. They have standard sizing and don't have in store alterations, but that's a small inconvenience considering that they have the best sales reps EVER. Seriously, someone needs to give this Chloe a raise. Thank you Cocomelody!
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July 2022 by Tracie Wilson
Being an alt bride, I was worried about finding my dream dress in black. But cocomelody made my dreams a reality. They made my dream dress and it’s even better than I could have imagined. I purchased a dress and a veil/ train with numerous customizations. The process was smooth sailing and the girl who helped me both times I went into the Utah store (sadly I cannot remember her name) was such a sweetheart. So helpful and kind. I would 100000% recommend cocomelody to everyone looking for their dress. And omg who ever made my dress is an Angel. It’s literally so perfect and high quality. I’m so obsessed with it. Not to mention it fits perfectly and I don’t need to tailor it.
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July 2022 by Gabi Sundquist
Where do I start? I visited so many stores and then finally found the perfect dress at Cocomelody. I just wish I had found it somewhere else. I would be fine dealing with the snotty sales reps and the MONTH late arrival of my dress. I kept telling myself, I'll get the dress and can go on my way. But no. The issues with this place just don't end.Cocomelody makes the dresses FROM SCRATCH for each girl. I had several modifications to make my dress modest. (which the sales reps were absolutely and unnecessarily rude about btw) They told me that the dress would be made specifically for me with those alterations. But then I asked about them taking my measurements for the dress WHICH THEY DON'T DO! No. They make the dress from scratch in the basic sizes, and then expect me to find a seamstress to make any needed alterations. INFURIATING, but not the end of the world, since a size 12 fit me perfectly. BUT, then the sales reps started going on and on about how I should "probably get a 14 considering they have to replace some mesh with actual fabric. And you can always take in clothing but it's nearly impossible to let it out." Blah blah blah. What am I supposed to know? So I get the 14.I go to try on the dress today (let us not forget a MONTH later than the original estimated delivery day), and what do you know?!?! IT'S WAY TOO BIG! And now I have even less time for my seamstress to make adjustments. When talking to my seamstress, she was shocked that they told me to order a size up when the dress fit perfectly as a 12. SO UNPROFESSIONAL!This all wouldn't have even been a problem if they had just taken my measurements in the first place and made the dress to my specifications. What a waste when they were literally making the dress from scratch for me in the first place.Learn from my mistakes. DON'T PURCHASE HERE! Even if you happen to find your dream dress here, it isn't worth the headache and pain and frustration. Go find a different dress with a better store.
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June 2022 by Anel Vargas
I was a bit nervous going in and trying on dresses but Abby made the whole experience a blast. She made sure we pulled dresses that I liked and showed me all the options as far as sleeves and veils go. I had no idea I could customize a dress. I ended up finding my dress that day and I’m so in love with it! Definitely recommend checking them out.
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May 2022 by Mckenzie Loo
Would not recommend this store in the slightest. I went in and I thought I had found the best place! They were super kind and helpful with finding a dress, and when I found the one but it had some issues with the neckline that would need to be fixed to make it modest. they promised that it would get smaller (and be modest!!) as i sized down to my correct size.I went to pick up my dress, and found that the neckline and bodice were the same size as the size 10 dress I tried on (I’m a size 6), which meant that there was no way for it to be garment friendly, which I had specifically asked about. I tried to talk to the owner who had promised it would be smaller and garment friendly about it but she just said that alterations are to be expected, which I agree with if the dress was even the right standard size in the first place. She then said I’m so sorry have a nice day, essentially dismissing me. I came back with a seamstress and sure enough, the size 6 and size 10 were the same size, with my dress being even a bit bigger than the size 10. The manager (who is not a seamstress herself) assured me she would look into it. She then sent me an email three days later saying she had “measured it” and they were not the same size and that I should just come pick up my dress.I’m not mad about the mistake, I understand that things like that happen. I am disappointed about the lack of customer service and help finding a solution, as well as the owner ignoring the expertise of an experienced seamstress who explained that there was clearly an error beyond typical alterations. If you decide to buy your dress from here (they do have some cute options!!) don’t take their word for it when they promise things they aren’t willing to deliver.
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May 2022 by Jesica Robinson
Second location I visited with my family looking for the perfect dress for me!! The owner and her employees were so kind, welcoming, and wonderful to work with! They helped make this experience fun and exciting! The best part is that they have two styles of the same dress to accommodate people who want modest dresses and immodest dresses. When they alter a dress to meet your wants and needs, they also take your measurements so your wedding dress is customized to you. This was so nice because rather then having to take my dress to make alterations through another source they so nicely create the alterations as they create a new dress customized to you! On top of that the dresses are great prices!! Highly recommend this great establishment!! I know you will love your family experience just as I did!!!
