-
April 2024 by Anjali G.
I purchased new tires from the Draper location. Since having the new tires put on my car shakes anytime I brake. I came to the AF location to have it looked at because I normally come to this location. I was told it would be done in 30-45 mins because there were only 2 cars ahead of me and they would make mine a priority since I was having to come back for an issue. I sat for an hour watching 5-6 cars being pulled in and pulled out and my car wasn't even touched. After an hour I went up to the counter to ask when they were going to take care of my car. The guy at the counter went to check and came back saying they got confused, but would take care of mine right away. So had I not said anything I probably would have waited a lot longer. I won't be coming back to Discount Tire for anything.
-
February 2024 by Gary Mendenhall
Had slow leaking tire on 5th wheel. Turned out to be a valve leak.They had it fixed and on the road under 30 min
-
February 2024 by Trisha Fenn
AMAZING customer service! These guys are courteous, professional, and definitely work hard for your business. Jeff helped me and answered all my questions. I would give a billion stars if I could. Thanks again for a great experience guys!
-
February 2024 by Ben Dove
These guys are awesome! Always takes care of us!! ?⚓??
-
December 2023 by Maxcine Jensen
Discount Tire for the win! Thank Skyler for helping me out after I hit a curb and damaged my son’s tire. Your courtesy and generousity is so appreciated.
-
December 2023 by Michelle Tolman
This location is the worst for air checks! I try not to have very high expectations since it's a free service, but they shouldn't even offer it if they're going to completely ignore the line. I recently moved to Saratoga so I go there now and they are on top of it. I hate when I'm on this side of town and try to get an air check while running errands. I think this time I've finally learned my lesson that it's not worth the stop.
-
December 2023 by Mike Kochetov
getting highly random results from this place. some times everything is perfect, other times pure waste of time and money. Last summer wasted over $1000 on disks that didn't fit my car (manager said I can't return them, if they already put tires on them), this winter wasted more time and money ordering winter tires over the phone: I was invited to the shop when only two of four were delivered, and they happen to be summer tires (which I didn't notice right away, because it was already dark and late). Next day I was told that I have to wait another 2-3W to get another two tires, when I mentioned that I actually wanted winter tires, I got a suggestion to buy new $1.7K set of winter tires if I want to return the wrong ones (that were installed a day before).haha, classic! So another $400 and 4 hours of my life gone.Will buy somewhere else for less.
-
December 2023 by Noah Moriarty
I’m from Colorado & had an emergency flat repair situation happen with no spare. The Discount Tire in Saratoga Springs refused to help because they were “too busy” and “had to get home before 8.” I then called the American Fork location who was even busier with hours worth of vehicles to finish, yet I was helped by Derek who went above and beyond to help me out and got me back on the road much faster than expected. Best customer service I’ve experienced. Thank you Derek & the store manager here. Forever grateful!
-
November 2023 by Edgar R.
Best experience of all! Excellent attention, they have tires for the different budgets and good quality.Much higher standards (for in person customer service) than similar places, including 3 Costco locations, Walmart, and a few others. I hope other customers can experience the same attention as the one I received.
-
November 2023 by Brenna Lenker
Staff was kind, but I feel like they were taking advantage because I’m a female. I got a nail in my tire so I brought it in for a patch. I was told that they attempted to patch it but was still leaking air and I would need to purchase a new tire costing me over $300 out the door. Having worked in the automotive industry for over 10 years, I could see immediately that the patch job was horrendous. I decided to take it to a dealership and they were able to patch the hole just fine with no air leaks.
-
November 2023 by Catalina Pilar
My visit to Discount Tire was excellent, thanks to Francisco. Faced with a flat tire on a hectic morning, I was unsure of what to do. Francisco guided me with patience and clarity. I highly recommend their team for reliable service.
-
October 2023 by Steven Libardi
Exceptional Service and Customer CareI recently visited Discount Tire in American Fork, Utah, and I can't praise this location enough. The service and customer care here are nothing short of exceptional.From the moment I walked in, I was greeted with a warm and welcoming atmosphere. The staff at this location goes above and beyond to make customers feel valued and at ease. What truly stands out is their commitment to understanding each customer's individual needs.The team at Discount Tire in American Fork is not only knowledgeable but also highly attentive to their customers. They take the time to assess your requirements and provide solutions that fit your specific situation. Whether you need new tires, tire repairs, or other services, they have you covered.What's even more impressive is their dedication to ensuring that you leave their establishment satisfied. They will do whatever they can to meet your expectations and requirements. This level of commitment to customer service is truly remarkable.I left Discount Tire in American Fork feeling not only like a valued customer but also like a part of their automotive family. If you're in need of tire-related services or assistance, I wholeheartedly recommend this location. You won't be disappointed with the quality of care and service you receive here. It's a true testament to what exceptional customer service should be.Thank you to the entire team at Discount Tire in American Fork, Utah, for going the extra mile to make my visit a fantastic one. Keep up the outstanding work!
-
October 2023 by Matt Patrick
The team was super communicative, professional, and extremely quick. I’ll definitely be back, thank you!
-
October 2023 by Michelle Walker
Awesome service. They got us in so quickly and we're very friendly and upfront about pricing and options. We needed tires for our RV the day before a camping trip and they got us right in.
-
September 2023 by Justin Cloward
Unfortunately am disappointed with my most recent visit with Discount Tire. I have been a very loyal customer to this specific location for the last several years. Recently I purchased a travel trailer that needed some new tires. I took it to them as they have always treated me right. I only had one specific request for them and that was that they set my tire pressure to 50 psi. As per the trailer manufacturers recommendation. After I had picked up my trailer I had asked the gentleman finishing the job what he set the tire pressure to. He responded that he set them to 80. Like my request hadn’t been communicated. We debated a bit on why 80 psi was better and I gave in with plans to lower the pressure later. No big deal.. I failed to find the time to lower my pressure and incurred damage to my trailer as a result of the overinflation causing a rough ride.Upon further inspection of my tires that I had just purchased, I came to find out that the tires were already 8 months old. Tires don’t have an unlimited shelf life and I was disappointed that they were already as old as were.Don’t trust that they won’t try and take advantage of your loyalty/ignorance. They won’t always treat you right.
