Doug Smith Subaru

Most Recent Comments

• December 2025 by Debra Hawkins
  Craig was very Knowledgeable, kind, friendly and the whole experience was great! If we could have given more stars we would have!!!!
• December 2025 by Matilda Yellowhorse
  Very nice kind honest sales people and willing to help with a smile. Thank you!
• December 2025 by Just Relax in Motion
  Between the sales lady Mindy, the sales manager Doug and the finance guy that I unfortunately can’t remember his name, I am so very happy and please with my trade in value and my new Subaru. I definitely will be recommending to friends family and client and getting other vehicles from them as well. The whole process was smooth and didnt feel pushed or rushed into anything.
• December 2025 by Mary Dyer (Dyer)
  Heather was absolutely amazing! Very personable and genuinely wanted the best for us. She’s the ideal person to get a car with - thank you for everything! Very happy with my experience.
• December 2025 by Scott S
  I purchased two Subaru's in 2019 from Doug Smith Subaru, great people. Dale Graf is my trusted service advisor, he helps me keep both of these vehicles in top condition, Dale is very professional and kind, he delivers red carpet service every time. I am so glad I have a trusted friend & advisor that helps me maintain my Subaru's, thank you!
• November 2025 by George Liddle
  Michael Flaherty was an amazing help to us. We came in very late, near closing time, but Michael was able to assist us quickly with a test drive, answer all of our questions, and stay late to help us pull the trigger on a newly refurbished vehicle. He made us feel heard and seen and accommodated to all of our needs. He is my favorite car salesman I've ever interacted with to date.
• November 2025 by Jeff Paine
  WOW!!! Amazing 12k service experience with David Sanders (express service manager) and Bella. They were friendly, kind, service focused and made me feel the Subaru family love.
• November 2025 by Katie M
  Garett was informative and made the process a breeze.
• November 2025 by Robin Aubrey
  They had exactly what we wanted and us in and out super quick
• November 2025 by Joe Andrews
  So, our Subaru was having an odd noise, took it to a local mechanic. The guy told us it was the transmission (he doesn't do transmission work) and that we should take it to the dealer.
  I've heard so many horror stories about going to the dealer for any type of big issues.
  We went anyhow on a Tuesday expecting the worst, yelling them about the transmission. They took the car in and told us we would hear back from them on Wednesday morning. Wednesday morning we got a call, bad transmission, they also told us it was under warranty and they would take care of it...no issues. They gave us a new (200 miles on it) loaner car.
  They expect to get our car back by next Tuesday. Atlas, they replaced the transmission with a new one and finished it Friday. No hic-ups, finished 5 days earlier than promised!
  So so easy, removed any apprehension about taking a car to (thier) a dealership to have work done.
  
  Thank you Doug Smith for an extraordinary experience
• November 2025 by Jason Emerson
  To the Management Team at Doug Smith in American Fork,
  
  I’m reaching out because I’ve been a loyal customer for years, having done seven figures in business with your organization across Subaru, Dodge, and Jeep. My family and I have always come in with an open mind, open heart, and full respect for every person we deal with. Until now, I’ve had nothing but five-star experiences with your team.
  
  However, my recent experience with a staff member named Marnie has been the most disappointing and unprofessional interaction I’ve ever had at your dealership.
  
  Her approach was arrogant, dismissive, and completely lacking in basic customer-service ability. Her tone and choice of words were condescending, disrespectful, and absolutely not reflective of the standards I’ve known this dealership to uphold. This is especially frustrating considering I brought in a brand-new Grand Wagoneer, a flagship vehicle that deserves competent care and communication.
  
  I want to be very clear:
  I am not the kind of customer who complains. I value relationships and loyalty — and your organization has always been outstanding. But this situation is serious enough that it must be brought to management immediately.
  
  I’m asking for the following:
  1. A review of this interaction, so it doesn’t happen to another customer.
  2. A direct contact within management whom I can work with moving forward for service needs.
  3. Assurance that the level of professionalism I’ve experienced with the rest of your staff is the consistent standard.
  
  Doug Smith has always operated at a five-star level. I expect that culture to continue, and I’m hopeful this issue can be addressed quickly and appropriately.
  
  Thank you
• November 2025 by Cheryl
  Rodney and Erica were so helpful in helping me find the car that was right for me. There was no pressure and no tricks. They were real and honest and I enjoyed the process of buying my car. I will not hesitate to recommend them to my family and friends.
• November 2025 by XDirtyBunniesX
  Update for everyone that was wanting to know what was going on the people‘s names at this. Dealership are Derek Cody and Rob. They are awful people who will ruin your credit score who will run fraudulent credit reports through the banks not put true information on your loan took me almost 3 months to get the fraudulent hard inquiries off, I would not recommend this Dealership. I would go to Ken Garff Ford in American work. They are awesome and will help you with any situation needed. Thanks to everyone who got back to me in my messages hope this helps y’all.
• November 2025 by Logan Fogg
  Best place to service your car! Always super impressed how helpful and quick they are. Nice people!
• November 2025 by Carrie Sorensen
  Just purchased a my first vehicle in nearly two decades. Michaela Goyen was a dream to work with. Her depth of knowledge and ability to focus on the the aspects that would meet my needs was incredible. I was surprised to hear she was a newer employee because of her depth, but that just goes to show that she puts in the time to make sure she knows what she is selling and cares about making sure you know what you are getting. When there were any concerns she immediately sought and provided solutions. Everyone else at Doug Smith was also easy to work with and sought solutions to meet my needs.