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February 2024 by Maureen Lifton
Staff at American Fork office were awesome!
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February 2024 by Jackie Grange
Very efficient and quick to get us in our car and on the road. We have a Hundai Tucson that was very clean and like new with 30000 miles
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February 2024 by Alexander Castle
The employees were very helpful, I was Ina. Rush and Leo the main front guy helped me with the extra things I forgot about and was very pleasant to work with the whole way
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February 2024 by Glenn Smith
Helping a family member get a rental car since theirs was totaled in an accident. Friendly, helpful staff. Location can be tough to get in and out of.
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February 2024 by Tess Wood
Simple process to rent a car at a great price. The office staff were pleasant and helpful which took any stress off!
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February 2024 by Stephanie FItzgerald
Had to wait for a vehicle to be ready but that’s understandable considering I placed the order as I was driving in. They got me in a great reliable Camry that actually had working heat unlike hertz . The girl who helped me was great she actually verified that the heat worked before I drove off which was great. The wiper fluid was out but I’ll take that issue over having no heat in the car. Thanks guys!
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February 2024 by Daniel Reneer
Great experience! The car was super clean, smelled nice, and everyone was great to deal with. I wish I could remember the name of the girl who checked me out, but she was fantastic. She was really quick, even though I’d shown up early for a car I’d booked the night before. I was in and out in less than 10 minutes.
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January 2024 by Marshall L. Madsen CFE
Great car rental
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January 2024 by Jeff Bitton
Please don’t answer the phone and help another customer while you have one standing in front of you!
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September 2023 by Elen Wright
Taylor and Spencer, customer service reps at the 385 W. Main St location in American Fork UT, deserve every one of those 5 stars. If it were possible, I'd give them 6! Spencer worked with me to make changes to my original reservation according to changing needs not once but twice. Each time helistened carefully to understand the circumstances, and each time made the needed changes in the most cheerful and patient manner. After all that, circumstances again changed and I no longer needed to rent a car at all. When I called to cancel the reservation, Taylor was with another customer and Spencer took the call. I explained the need to cancel the reservation, which he did cheerfully and immediately. I also needed assistance with another matter related to the transaction, which hekindly took the time to walk me through step by step to accomplish what was needed, even though I'd canceled the reservation. Over a number of years, Enterprise has been my agency of choice for car rentals, and because of Spencer and Taylor's service today, that will continue to be so.
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September 2023 by Taylor Lurie
Truly the best experience I have ever had renting a car. I had so many a questions and some person hiccups while trying to rent and the employee helping me out, Taylor, was so patient, kind, and so helpful in helping me understand all the things. We ended up having to return the car sooner than expected and Chase helped us out. Again, he was so helpful, friendly, and kind. This happened to be one of the most stressful days I’ve ever had and these men made the day better and helped solved my problems. Would recommend and rent from here again in a heartbeat.
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September 2023 by Arlene Combs
Love these guys! Always rent from them. Staff is great to work with, good about answering any questions about the particulars of vehicle features/equipment, willing to show you how things you are not familiar with work - very important to me! They also are interested in any feedback you may have for them when you return the vehicle.
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August 2023 by Robert Stewart
Car ran great, the issue was with the location we rented the car from. Upon returning, I walked around the car with the Enterprise employee. There were no new scratches, scrapes, or dents and the employee signed off on the return. About two hours later I received a call from the manager of the location accusing me of putting a large dent in the back of the car. I explained that there was no dent when I returned it. I explained that the employee signed off on the return and he did not note any dents. The manager continued to tell me that I put a dent in the back of the car and asked if I had purchased the extra insurance. After reassuring him that I did not put the dent in the car and that he should talk to the employee that returned the car with me he sent me a picture. Yes there was a dent and yes the car looked identical to the one I rented with one exception, there was a different license plate on the car. I told the manager that the car in the picture he sent me was not the same car I rented. He still was not convinced. Luckily I had taken a picture of the car when I rented it with the license plate. I sent this picture to the manager who only then admitted that the car with the dent was not the same car that I rented. There have been stories on the news of this happening to other people, I believe this location to be extremely dishonest and perhaps fraudulent in their interactions with their customers. My recommendation would be to stay as far away from the American Fork Enterprise location as possible.
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August 2023 by Dallen Perrin
Taylor the manager took care of me when there was some miscommunication between branches and what they were telling me. He came out and told me he would get me a car and something better than expected! Thanks for going the extra mile.
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August 2023 by Matthew Kenison
My car was hit and while it's in the shop the responsible party is covering a rental. The insurance company didn't give me any information about what to expect in a rental so I had to call around.I called a couple of enterprise locations trying to see timeframes to pickup a car. After several calls I was left with more questions. I called this location and spoke with Amanda, she looked up the reservation information sent to her and told me exactly what would be covered and what to expect. Fantastic service!
