U-Haul Neighborhood Dealer

Most Recent Comments

• August 2023 by Terry Cutler
  Friendly staff. Very convenient location. Equipment worked great. Simple pickup and after hours drop off.
• October 2020 by bluesrocker33
  This place is a joke
• June 2020 by Tom Boyce
  I got the truck, mostly clean, but with a little bit of dirt in the back and a little bit of dirt on the floor of the cab. I took a broom and swept out the back because I didn't want dirt on my stuff but didn't sweep out the front cab since it was obviously clean enough to rent to me. I returned the truck cleaner than I received it . And yet, for some reason, they still decided to charge me 25 dollars for a cleaning fee. I will NOT be using these people again.
• July 2019 by Jennifer Roma
  I called to ask them a question about trailers. The guy who answered was so rude that I gave up and just went to the website to find what I needed. I called the Draper U-Haul afterwards, and they were much more helpful.
• December 2018 by Nicholas Duerr
  Good service, trucks get bad fuel mileage., 11 mpg.
• August 2018 by Nate Smith
  What an absolute joke of a location. I had a “confirmed booking” at this location for 4:30pm. I was coming in from out of state and had a moving crew standing by, on the clock, waiting to help me load and unload the 26 foot truck I'd reserved at this location. I got there 15 mins early and it was locked up and no-one was there! So I waited and waited and no-one showed up. I tried calling the place - it goes to a fax machine! So I notice they'd left the key to the truck (the ONLY truck there) sitting in an open lock box. I go over to the truck and it's unlocked and the back is open. It's filthy, it has 1/4 tank of gas but no one is there to sign it out to me. I called U-Haul, sit on hold for 10 mins and the women says that location isn't even open saturdays! So WHY did they accept a reservation for a Saturday, leave keys to a truck there with no-one around!? What an absolute joke. I spoke to some incompetent clown at U-Haul who said I can't take the truck coz “it hasn't been assigned to me”. I explain I have a confirmed booking and it's the only truck sitting there and after putting me on hold 5 times to try figure it out she just hangs up on me. Classy. The location is a wrecking yard in some back alley with cars in various stages of tear down sitting everywhere. What a sorry excuse for a U-Haul location and why offer rentals at a salvage yard if you're not open on saturdays!? U-haul might want to reconsider who they partner with and who they let represent their brand. Needless to say I did not get my truck, sat around waiting for 40 mins before leaving to find another location that just happened to have an early return of a truck that would work. I had to pay my moving crew for an hour that they sat doing nothing and waiting for me to get another truck coz of the incompetence of these guys. Don't risk it! Take your business elsewhere.
• June 2018 by Angie H
  We needed a truck to take cans down to the recycling center. We payed with a credit card, and they charged us $60 more then then they said they would. Whatever you do don't go there. If you have to just expect to pay more than you expected.
• January 2018 by Josh Criddle
  the worst company in the world. they lie and cheat you. Stay away from this location.
• May 2017 by Drew Ferguson
  Tried to take advantage of a hard situation.
• March 2017 by Marisa C.
  The Highland Hideaway has nice staff and a clean location where we were able to store our stuff for a reasonable price. Would recommend to others who are looking for a place to store items wether long or short term.
• August 2016 by Brian H.
  We stored our stuff at Highland Hideaway Storage during a move. It is conveniently located and has huge, clean storage facilities. The staff is accommodating and friendly.
• July 2016 by Brandon O.
  Wonderful experience. Love the security of the facility. Profession staff very helpful.
• July 2016 by Micki O.
  Awesome Staff!!! This is such a great and friendly place to store your possessions. Easy access, friendly staff, great location.
• August 2015 by Walter Hanssen
  I returned a one bedroom van that I rented in Santa Barbara, CA to this dealership and the experience was absolutely delightful and much better than with the dealership where I rented it. The lady I talked to over the phone and met was extremely helpful, polite and treated me in such a way that whenever I need another U-Haul I will go back to this dealership in American Fork at 67 W Main Street without hesitation. Konrad- I think you must have had a similar experience as you did when you were that City Manager in Cedar Hills. I don't know how people rated you but I assume it was from one end of the spectrum to the other just like here.
• May 2014 by Konrad Hildebrandt
  Ok, so I scheduled my truck online and went to the location to pick up the truck.