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February 2024 by Karen Buist
No problems usually. Lost 1 pkg at Christmas but this is my first problem in 2 years.
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December 2023 by Tatiana Spurrier
Erik was great helping me out with my passport renewal!
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August 2023 by Henry Hironaka
I've been going to American Fork USPS for the last 15 years and was always greeted with friendly and helpful staff.
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July 2023 by Pise K
The USPS Office delivered a package, missed us (we just moved to Herriman, UT), and left a note to pick up our package in the American Fork USPS Office, about 30 minutes away. When we went to the American Fork office, the USPS worker there told us to go back to the Herriman post office, only to find out there is no USPS in Herriman, just Riverton. The Filipina lady at American Fork, who told us to go to the Herriman office, was dismissive, told us we should've disregarded the pink slip left by the mailman (like it's our fault that we drove 30 minutes away based on the pink card that clearly stated the American Fork address to pick up our package-that the mailman left) and that they (should've been Riverton) borrowed their mail truck and didn't have any of their own pink cards so the mailman just used the American Fork card. She said we should've known that we were serviced by the Herriman post office (which doesn't exist). Lesson learned: don't set expectations too high for basic customer service and awareness of area of responsibility from USPS.
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June 2023 by My Use
I made 3 trips in the last 10 days to the lobby before the counter opened to pickup some "3 day delivery" first class prepaid envelopes. NONE in the display, only boxes or the overpriced overnight prepaid envelopes. The last time I went to the lobby it was before the counter opened but I wanted to mail a package. Had to go to Lehi because the deposit marked "packages" would NOT open. Postal Service is dismal at AF.
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May 2023 by Scott Nelson
Not long lines of you pick a non- meal time hour. Very friendly staff every time I arrive.
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February 2023 by Sharon Merrilees
Lady on phone with me. She was very helpful and friendly to me. She answered all of my questions. Thank you.
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December 2022 by Elisabeth B.
I go here every week. The workers are always Super helpful and efficient, especially towards busier hours. Never had any issues with my mail.
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December 2022 by Rachel Tolman
Come to this location very often. They do a great job and staff is friendly and helpful. Today Victor helped me locate my missing mailer. He went above and beyond to help until he found it. Thank you so much.
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September 2022 by Stinky Taint
Absolutely horrible. Complete trash. Delivered to the wrong address when all they had to do was ask the front desk that they had to walk by. Also the automated system is the most aggravating worth system ever. Ive waited days for a call back. Ever dam day I ask for one.
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August 2022 by Elinor Davies
I go there frequently and they have a very kind staff! They are always friendly and polite (even with my cumbersome questions). I wanted to go out of my way to leave a review for such nice service.
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April 2022 by Greg H
I have been coming here for almost 20 years and the front line these days is as good as it has ever been… friendly and courteous. We need to remember just because our letter didn’t make it in the first four days to Alaska that it isn’t the fault of the front line here in our hometown… these guys really do all they can to help. Thanks again for going the extra mile!!!
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January 2022 by Jakob Fjeldsted
This is the best branch in the area, largely thanks to Amber. She has been so helpful and knowledgeable with my nonprofit's many needs. Really appreciate her and the whole staff!
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November 2021 by Connor Bernal
Wouldn’t let me borrow a few pieces of tape for labels and closing a package. Told me I could purchase it for $5 instead.So I went to UPS and did it for free in 10 seconds. And then I remembered why I don’t go to usps anymore.
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November 2021 by sara jones
Everyone here was so helpful and the lady at the counter gave me a free mailer since the one I had ripped. They shipped my parcel quickly and provided the tracking number both on paper at the office and over an automated email. I probably only waited 5-10 minutes to get to the counter.
