UtahRUN is highly praised for its exceptional customer service and supportive staff. Many reviews highlight the friendliness and attentiveness of the team, who do not work on commission, ensuring customers receive genuine assistance in finding their perfect fit. The store features a specialized shoe fitting machine and offers treadmills for testing shoes, enhancing the shopping experience. Customers frequently mention the knowledgeable staff, who patiently answer questions and provide helpful advice, especially for those preparing for events like marathons. The selection of shoes caters to various needs, including options for unusual sizes. Additionally, UtahRUN offers a flexible return policy, allowing customers to return shoes within 30 days for a full refund or store credit, depending on the condition. While some reviews note that the store can be understaffed at times, the overall consensus is that UtahRUN is a great place for anyone in need of running gear, with many customers expressing their intention to return.
Helped me get Brooks shoes that greatly reduced the pain I was feeling when running. Thank you.
May 2024
One of my best shopping experiences in a while. Staff were very friendly and helpful! I would recommend this place to anyone who needs new shoes!
May 2024
Very friendly and helpful staff. They don’t make commission but were very attentive and helpful in allowing me to find my best fit shoe. They also have a specialized shoe fitting machine
