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February 2024 by AJ Young
Worst experience EVER!! Dont think the woman brushed her hair for over 2 months. Gross!! Watching for bugs 2 jump on meUpdate.2 years later got stuck back with this nightmare. Verizon SUCKS! WORST COVERAGE (can't even get decent coverage in my home) AND STUPID EXPENSIVE. and the cute part is they lie about everything.DON'T CURSE YOURSELF WITH VERIZON!!!!!
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February 2024 by Sherry Guevara
ZERO STARS! Terrible help, terrible service. It's better to call in than go to this dealer. They are all about there store, not Verizon. You can have verizon chat live telling you to go to the store right there showing these people what Verizon chat is asking/allowing and they still tell you they cannot do anything the dealer asks of them. They should take down the Verizon name here, because they don't listen to Verizon, they will only say that Verizon shouldn't have told me that. And to call them back, why I am in the store on the live chat with Verizon. They don't care, they even looked at the writings saying we can't do that... Hello. Words in print from Verizon, but Wow, lets just ignore what is being asked from the corporate business. A total disappointment of a store. It's easier to call and order a phone, replace a phone, get accessories or anything else and have it sent directly to you from an agent who really cares. Not people who care only about themselves and their comissions. The right thing to do is to help customers not turn them away because you make no money on the sale.
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February 2024 by Purplegirlymakeup
Just got my new phone tonight and Carter was the one to help me. He was very nice and made great conversation. The process was easy and I had no issues. I would definitely come back again.
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February 2024 by Cindy Yeates
Rex helped me with my phone. He was kind, knowledgeable, professional and went the extra mile! I have not had this kind of service at Verizon in several years. It
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January 2024 by Miguel Moya
They are very slow to attend to more than 2 hours of waiting and I leave without being attended to, it is a lack of respect
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January 2024 by Erika Moya Bautista
Extremely delayed
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December 2023 by Joni Anderson
Carter was amazing and quick! I was in such a hurry and having such a bad day he handled it in stride and got me in nd out within mins!!
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December 2023 by Josh Merrill
I wish I could do 0 stars. Beware of this store. I got new phones and took my trade in phones here to be sent back. They sent one back but lost the other one and I keep getting told they are fixing it but now 3 months later its still not fixed and they keep saying they sent the form in. DO NOT go to this store, they will lie to you and when they screw up they will not take ownership and get it fixed. Now I am stuck paying for their mistake. I have wasted countless hours on the phone trying to get this fixed. I wish I could send them a bill for all my wasted time on this.
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December 2023 by Jojo Kuki
Can I leave 0 stars please! The team there is very unprofessional starting from the managers (Gunner) to the 3 employees I worked with (Rex, Austin, third one don't remember). Basically they don't know what they are selling and their company policies. They just lie to you. Just lie and promise. They lost a customer who would've spent $3600 dollars for 3 years (that's without the phone I bought from them... another $1200) because they didn't provide the promised gift card of $200 dollars. After misleading me in the total of my monthly bill (never mentioned all fees and taxes which is another $18), then also not mentioning never through the whole process that the value for my trade in comes in the form of 36 payments and can not be just applied towards the new phone outright, and then on top promising the $200 gift card for my switch over from TMobile...So, going back to TMobile!BUT AGIAN when I asked them what do I need to switch back to TMobile they FORGOT to mention of course that my device is locked for 60 days AS PER THEIR POLICIES... which they just don't know and don't follow!Good job guys, keep up the great work... I'm switching to TMobile next week since the girl on the phone from Verizon at least gave me an exception and the phone will be unlocked in 3 business days!
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December 2023 by McKenna Sonntag
We have had an issue for over a year and a half, we have gone to several Verizon stores and no one has resolved the issue like they say they will. This particular time we went in and waited over 2 hours for our turn. The woman who greeted us at the door was super unhelpful and did not tell us we would need our I.D. to be helped before we waited 2 hours. Once it was our turn they refused to help us and we left. Such a massive waste of time and incompetent staff. Do better.
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November 2023 by RM P
I would give this store zero stars if possible! I have 6 lines with Verizon and I have been a customer with them for YEARS AND YEARS! I came in looking for help with any options I might have and the staff was completely incompetent! They didn’t care to help and we’re more worried about huddling in a group with each other then helping me. They are unmotivated and have zero people skills! Carter specifically was no help! Won’t come back to this store!
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October 2023 by Jack Jessop
My Wife went in to fix my Daughter’s phone and they went for the upsell with their Home internet package. The guy was persistent which is fine so my Wife called me for my input.I got on the phone with that Rep and listened to his pitch. I then asked specific questions and he was no longer confident about the product. He then offered me a $45 credit just to try it out whether we kept it or not so I said OK.My Wife returned the modem within 2 weeks because the internet service was terrible. We got charged $69 for “Trying it out” on our bill and there was no $45 credit.We called Customer Service and was on the phone with them for over an hour. End results are I have to pay a month of service and then they’ll credit that month of service onto my next bill. Also, I don’t get $45 for trying it out.Moral of the Review…Their Reps are Liars and don’t make any adjustments to your plan if you don’t need to.
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October 2023 by Dorian Lapi
Went there to get new sim cards and waited for over 15 min to get someone and waited another 15 min for them to so their procedure. In the end they didn't transfer everything and my card was not working and was unable to receive phonecalls. I went back there and they said it was the fault of the other provider and that there was nothing they could do to help. We ended up calling someone else in Verizon and they fixed the problem apparently they couldn't transfer the voicemail and once they overided that it started working. I understand that sometimes we have to wait but I don't like being pushed around and lied to. They can do a better job.
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September 2023 by Chloe Young
We have been into this store a bunch of times to get our internet service cancelled and we are still getting charges since January when we cancelled it! (9 MONTHS LATER) We used it for 2 months, we were originally told 1 month was a free trial and then they charged 4 times the amount we agreed upon and we never got the free month. We originally paid the ridiculous bill just to be done with it but we are still getting bills even though every time we go into the store they say they have it taken care of and cancelled it. Now they have even sent the latest bill to collections even though the worker assured us it was taken off our account and taken care of. The workers are nice but apparently incompetent. It's not even just the store, we have been to other stores and have talked to people on the phone at "corporate Verizon" for this issue and it is still not taken care of, hence the review. I will never use Verizon again after this experience.
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September 2023 by Chloe Durrans
We have been into this store a bunch of times to get our internet service cancelled and we are still getting charges since January when we cancelled it! (9 MONTHS LATER) We used it for 2 months, we were originally told 1 month was a free trial and then they charged 4 times the amount we agreed upon and we never got the free month. We originally paid the ridiculous bill just to be done with it but we are still getting bills even though every time we go into the store they say they have it taken care of and cancelled it. Now they have even sent the latest bill to collections even though the worker assured us it was taken off our account and taken care of. The workers are nice but apparently incompetent. It's not even just the store, we have been to other stores and have talked to people on the phone at "corporate Verizon" for this issue and it is still not taken care of, hence the review. I will never use Verizon again after this experience.
