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March 2024 by Enrique Bautista
Bought 4 brand new tires 2 years ago from Bountiful Big O when it was owned by Reese Carter. They took excellent care of me! I believe it is owned by the Coleman Group now, and the service and overall experience has gone downhill. After about 1 year one of the tires developed a weird bulging issue, one of the steel belts was letting go inside the tire. Clearly a manufacturing defect. I brought it in to their store, and they would not honor the warranty. When I bought them originally I was told the tires had a 5-year manufacturer warranty, but today they claimed it was only a 3-year warranty through their store, even then, it had only been about 2.5 years so they were still within the warranty period. They also said it might be due to hitting a pothole, but if that were the case, it’s on a trailer so if the front tire hit it, then the back would have hit it too and would have a bulge as well. Not only would they not cover the tire under warranty, but they Recommended I just replace all four tires! ($700+) That’s DOUBLE what I paid the first time. And why would I replace these tires with the same exact tires after I had a manufacturing issue with them and then they wouldn’t honor their warranty? When I brought this up to the gentleman behind the desk, he blamed it on supply and demand prices and inflation. I pointed to him several different websites on my phone with the same exact tire ranging from $76 – $100. I ended up walking out the door with only one new tire that I paid out of pocket. It’s not even about the money, with this hobby you gotta pay to play, I just felt like they were being dishonest with me. They did not make good on their warranty and they did not stand behind their product, and it seems like they just wanted to get more money out of me. I am not satisfied with my experience, and I hope they will make it right. Otherwise, my recommendation is that your time and money would be better spent at a different, more honest tire shop.
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December 2023 by Bode Callantine
I came in to big o tires for a oil change and i was welcomed with smiles and treated well. Matt was a super star and answered all my questions, he was also very nice and made the oiñ change quick. I will definitely come back to big o tires im very happy with the service I received.
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December 2023 by Christopher Congo
Jose and the team did another great job on taking care of me... Big O Triangle Tire has my whole family business because they are fair, honest, and equitable...
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December 2023 by Gloria Stensether
I’ve been there a couple times and I have to say Matt has been a great customer and that’s why I am giving this place 5 stars. Every time I go there he makes sure all the problems are fix and makes sure you get on the road safe. All the teams do a great jobs too. Definitely my favorite place to go to and I highly recommend this place.
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December 2023 by William Marple
Incredible staff and crew working at the Bountiful Big O Tires, they always have my back. Elliott is awesome, always takes care of the problem and gets me back on the road in no time! 10/10 would recommend bringing your car here for their upcoming necessities.
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December 2023 by connor emery
Simply put, Matt is the man! He is a top notch professional, he went above and beyond to take care of me.I had been looking around getting quotes for Falken Wildpeak tires and a bed cover for my Tacoma. I shopped around at over 10 different shops. Matt is the reason I went with this Big O. He was unbelievably helpful, making the whole process easy and painless. He was able to get me the best prices on tires and bed cover. Any problem that comes up, Matt is on it. Communication was great as well! He is a professional at his job and I'm grateful I was able to find him. I would recommend my family and friends go see Matt at Big O.
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December 2023 by Jagger Twogood
Everyone was so kind and friendly! I called in to your shop about mid afternoon asking if they could get a job done for me by the end of the day. They said it would probably be by the end of the day or first thing in the morning! MATT HATCH is so awesome! That guy went above and beyond! He made SURE my Toyota Tacoma would be taken care of! HE EVEN GOT IT DONE THAT DAY! I’ve never had such great customer service before and Matt blew it out of the water! I came back to your shop about two days later due to me hearing a squeaking noise. Surprisingly enough as I pulled into your shop Matt was outside and heard me truck squeaking! He immediately came over and stopped what he was doing to help assist me and find out what the problem was. All Matt needed to do was grab a pry bar and adjust a metal bracket! Matt is such a stud! He one over my business here at BIG O! I will no longer be going to the Toyota dealer!I would also like to shout out Jose cazarez and Elliott Simon from location #4229 They treated me so nicely and had such great customer service! I am beyond blown away about how awesome your team was! Way to go guys! Keep up all the good work! You are killing it!
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November 2023 by Courtney Fitzjarrell
Romulo was awesome !I came in 5 minutes before closing time with a low tire and he was willing to patch my tire last minute on Halloween night so that I could make sure that I could get around. I would not have been able to drive on that tire in the morning. Absolutely impeccable customer service friendly and willing to stay late to help the customer if I could give this review 10 stars I would.
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October 2023 by Blow Rogan
This is a awful company to purchase from they told me I could use a warranty on all of my tires if one of them gets damaged because it’s all wheel drive, I came by for this because of a puncture and not only did they botch the patch work but they said that they would only warranty the one tire and I had to buy 3 new ones and my warranty would not Cary over. every time I’ve been here the wait time has been at least 4 hours, the you can see the mechanics drinking beer, the shop smells like marijuana. If you value your car do not come here.
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October 2023 by Desto Besto robinson
This is my second set of Michelin Tires from big o…even bought the warrant through BIG O. I’ve had these on for about 3 months and the passenger rear keeps going flat so I brought it in to get repair. No nails/ rim issues / Or anything major. Now this is my 5th time Coming in. They would say it would be the Valve stem leaking Or just a simple fix and get me back on the road. This is unnecessary for the same tire to keep doing this. It is obviously a defective tire. So today I came in and requested to use my warranty in order To get a new tire since this one is obviously defected. I had to take time off of work even though they are new tires. They said they could only go ahead and fix the problem and have to come back again to talk to the person that sold me the tires. Very unprofessional since I bought them through BIG O they should be able to find me a Resolution, instead of only having one person in charge of the situation. Doesn’t make sense for me to take so much time off work To come in when Elliot is here to get a resolution Just to get What I paid for and that’s the insurance for Defect tires. Very unsatisfied and very unprofessional. My next set and warranty is definitely not going to be from here.All they were able to do for me today was fix the valve stem for the fifth time and I’m pretty sure I will have to be back in a couple day because that didn’t fix the issue the first 4 times…. The service techs also have no respect for the rims, I always leave here with new scratches and dings, I even seen them tapping on the rim with metal tools… after checking every other rim and tire on my car I came to the conclusion that they damaged my original valve stem And replaced it with the rubber valve stems While the other three rims & tires all have metal valve stems. They never notified me. I realized today when I inspected the other tires and rims on my vehicle….. They should be responsible and replace The original original valve that I had in the first place.. Maybe I wouldn’t have this issue and need to come in every week, if they did it right the first time….. I’m very dissatisfied since it is a car I try and keep classic!!!
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October 2023 by Abel Pacheco
My experience at this location, I went to buy a set of tires for my truck and my trailer which was very good for both but there was a small incident when they were changing the tires on my truck and they damaged the rims I presented the complaint to the manager Elliot whom I appreciate a lot because he was always very kind to me and he took care of all the damages, of course it took time for the new wheels to be replaced but in the end it was worth the wait. Thank you Elliot for everything and thank you for being kind and assisting me in my Spanish language.These things usually happen in any work environment but my only recommendation is that those who do the work or the labor take the maximum possible precaution so that these things do not happen often and have to bother the customers, keep in mind and try to your goal always to keep the customer happy!
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October 2023 by Ode
If you want the best service and products in town, contact Elliot or Jose!! I had my car towed to their shop at 8:30 in the morning due to a flat tires. Shortly after 9:00 I had a conversation with Elliot and he knew exactly what tires to put on my car. Awesome service.
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October 2023 by Jacob Sanchez
Tires shops are like Airlines. EVERYBODY has something bad to say no matter which one you choose! However, the staff here really wants to do everything they can to help. There was a slight hiccup on my original phone-call that lead to the wrong tires being placed on my car, but Jeff was amazing. Got the right tires ordered right away and swapped out for no extra charge! I'm super happy with my car being ready for winter and the wonderful customer service at this location. Also, most of the staff is bilingual which is a big plus in my book.
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September 2023 by Charlie White
Jeff and the rest of the staff did a great job helping me figure out which tires I needed for my 2020 Toyota Tundra since I travel for work and have to pull a trailer. I would highly recommend them to anyone I meet. Thank you again for all the assistance.
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August 2023 by Ryan kuhnhenn
I have visited this location two times… 6 years apart.. I can’t even believe the same thing happened on both visits .. I got an oil change and they didn’t change the filter. I bet they do this a lot as I drive a common f150 and they know nobody checks that the service was completed. Well I do check and they didn’t change the oil filter, this runs the risk of severely damaging the motor. They are stealing from the customer as they charge you for the oil filter but dont change it.. verify it’s done if you use this store.Added after response below: while in store they did change the filter after I called them out on it, they did a sloppy job and spilled oil all over the skid plates foam to absorb, now leaving dripping oil for my driveway to deal with.A few weeks later I was contacted by big o and they offered to refund me for the oil change, and the manager seemed sincere in an apology.
