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August 2023 by Chow Mein
The ATM worked when I needed it. Keep up the great work folks!
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May 2022 by Angie H.
My experiences with this bank are subpar. We were trying to get a loan. They did not follow through they ignored my messages. After 6 months of their incompetence I went to Zions. From start to finish Zions finished everything in about 2 months. They answered my messages every time. I would suggest to never waste your time and energy with cache valley bank unless you want to overpay and get treated extremely poor.
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April 2022 by Marc Thompson
Ryan is great to work with - I highly recommend him and his team at CVB.
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March 2022 by Amber A.
I was in a financially abusive situation with my ex spouse who worked at Cache Valley Bank. Because of this, he had access to accounts his name was not on. Even after he quit, he continued to have access. To be clear, this is illegal and highly unethical. When I reported it to the bank, nothing was done. We also had our home loan through the Cache Valley Bank. Because it was "more work" to put my name on the loan, I was left off. I was told that it wasn't a big deal, and there were no negative repercussions for this. I wasn't happy with this arrangement, and should have stood up for myself, but it wasn't worth the fight with my then husband. Fast forward to our separation, and I had no access to the account. I didn't know if it was being paid, if it was being deferred, or even if we were in bankruptcy, as the address the bills were being sent to was changed (to be clear, I had very good reason for concern in this area). I complained and was told that the practice of not putting women on loans was totally normal for this bank, and it wasn't a problem. Nor was this a sexist practice. Third, I shut down my joint bank account and informed my soon-to-be ex that the account had been closed. My ex called the bank and told them to leave the account open. He was told by a friend at a bank that they would hold that account open. I don't know what happened internally, but it took a week and a half to get the funds from that closed account. A week in which I couldn't feed my children without help from a friend (my ex took every other penny we had). I was contacted by the bank's lawyer, Jerry Wilkinson, who told me that the bank had done nothing illegal. He hedged on the "unethical" parts. I tried to work this all out with the bank. I didn't want to go public. If they had simply apologized and made efforts to change their policies, I would have let this go. Instead, they hunkered down. So I felt I had to warn others. Until the bank makes some changes, I wouldn't trust them with my money.
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February 2021 by Eric Johnson
I have worked with Ryan at CVB on my business account. He and his team are awesome to work with. They are always very responsive and have done a fantastic job with my business banking needs. I would recommend them to anyone.
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August 2020 by Gayle E.
Our experience with CVB has been characterized by a propensity for being unavailable, a lack of follow up, then when prompted, asking for things we had previously provided, not honoring their word or following the processes that they outlined; and a new one I just learned today; they do not publish their loan rates, and yet...they also do not return calls. What's the big secret? And How are you supposed to lock a rate? We are kind of "involved" in the process now but I desperately wish I would have known and could have chosen an institution that recognizes us a client/customer, and that at least pretended like they cared. I understand that what seems like a big deal to me is just another day at work for them, but even with that understanding, I am consistently disappointed.
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December 2019 by Jordan S.
When shopping for a mortgage, they came in at at the top for the best option. Little did I know- the reason they were cheaper is because they didn't include our insurance until the closing costs (which all the other lenders did). This made them APPEAR to be the best offer. I hate shady tactics like this. So 2 months later I'm stuck with paying our surprise insurance bill at Christmas time. Something I did not budget for. Two thumbs down for being shady.
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October 2019 by Heather H.
Cache Valley bank is without a doubt the BEST bank you could ask for! The tellers are friendly, the loan process was extremely easy and the bank itself is absolutely beautiful. I would not hesitate to recommend this bank to anyone!
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May 2018 by Alice S.
I love Cache Valley bank. I have had an account there for over thirty years and not once have I had any problems. The people are kind and professional, they genuinely care about me and have been very helpful even when I made errors
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April 2018 by Priscilla Marie
Very pleasant experience every time I go in, Angie is my favorite she is always so sweet, friendly and makes sure your taken care of quickly!
