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October 2023 by Shelley Johnson
Cute, fun stuff and nice associates. However, I purchased both clothing and housewares on the same trip (two different receipts). I was overcharged on both transactions - $65 on my clothing! Required a separate trip to get it fixed, and the fix was initially incorrect until I questioned the amount of the credit. They need registers that show the customer the charges for each item, rather than finding out only after the fact. And, no detailed receipt available on housewares at all! Pretty ridiculous technology, in these times.
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September 2023 by Jarom Baldomero
Jessica has been helping us with the process of purchasing furniture for our new home. Her kindness and attention to detail has been exceptional. We are so grateful that she has been so willing to help us. We love our furniture and have loved the whole process.
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September 2023 by Robyn Chidester
Sales associate was very pleasant and helpful. Store was clean and organized with a nice selection of merchandise.
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July 2023 by Nannette Smith
Very nice young ladies there to help us. We loved the wide selection of dresses. It was a great experience.
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June 2023 by Janet Voris
I shop at Downeast for clothing. Even as a senior I find clothing that I find flattering yet age-appropriate. I am also very frugal. So I generally head straight for the clearance rack. On my last visit I was told that the clearance items are a final sale, no returns. I was not at all happy, especially since the markdown was only 20%! I had tried the clothing on and I needed the items for an upcoming convention, so I reluctantly purchased them. So, while the selection at Downeast is unique and generally modest, I will not be visiting as often anymore.
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June 2023 by Brandon Barlow
I visited 2 different locations. Wasn’t welcomed. I finally asked for a dressing room where I tried on dresses and asked for different sizes. I was told neither dress in my size was there. I then suggested and asked if they could call a different location to see if the sizes were there. They did pull the sizes I wanted. At both locations no one greeted me, asked if they could help, made suggestions. Even at check out neither location said anything. I loved the clothing lines and tried on a lot I really liked. Just wished someone was interested in helping me with anything. The stores both looked nice just no one wanted to help in any way. The first store had about 3 customers and the other there was only me.
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May 2023 by Candace Hull
Such a big and clean store, loved the variety of clothes and absolutely loved the sale that was going on.
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May 2023 by Heather Griffin
We had the most amazing sales associate that was so attentive to our needs and helpful! Found so many cute things and the quality is always stellar!
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May 2023 by B H
Horrible communication on delivery of furniture. We paid for delivery, they delivered some of it earlier and then we were told we would need to pay for delivery again to get the remainder of our furniture. Never disclosed to us ahead of time. Unkind customer service which is sad because the furniture has been nice but the hassle as a customer has been poor and therefore I would not recommend dealing with this location!!
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April 2023 by Franklin
Carter went above and beyond helping me with a piece I previously purchased. Very friendly staff.
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March 2023 by Sadie Saltzgiver
Love DownEast clothing! They have the best swimsuits, blouses, and dresses. Their employees are always super helpful and kind. DownEast is my favorite store!
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February 2023 by Pamela Smith
My friend and sister referred me to this store to find a sectional. It was almost a one stop shopping experience for my remodel.Thanks to Monica, Abby and Jessica for their help at the Bountiful location. I’ve already referred a few more friends!
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January 2023 by Carter Brooks
Wonderful service! I felt very welcome from the moment I stepped into the store, and didn't feel pressured to make decisions I didn't want to. When I did eventually come to a final decision, the staff were supportive and not pushy at all. I would 100% recommend this store to any who are looking for high quality furniture, adorable accessories, and stylish merchandise
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January 2023 by Nathan Dunkley
The staff was great. They don't follow you around like the sharks at RC Willey's. I have no idea if they are commission based but we totally appreciated the no pressure approach. The staff was very knowledgeable about their products. Refreshing to say the least. We purchased 3 couches and 2 ottomans over a 2 day period with cash and they wouldn't give us any further discount which was a little disappointing. Honest review.....thank you to the staff at the store. Management however needs to review their customer service training. We tried to purchase their most expensive couch and were told they were absolutely, under every circumstance possible, were unable to deliver the couch to our home. WHAT FURNITURE COMPANY WON'T DELIVER! Needless to say I didn't purchase the last (most expensive couch). I hope I can get this resolved though the customer service department. If so downeast will be my go to store for home purchases.
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December 2022 by Amy Greenway
We bought a couch here after checking out other options. We were very informed but never pressured. I always find comfortable and tasteful design in the store.