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October 2023 by Abby Clyde
On a whim, I decided to try out Duerden’s for the purchase of my new Speed Queen instead of a larger appliance chain and I have been so impressed! I was contacted personally within less than 24 hours for a delivery appointment and offered a spot for the following day. Talk about speedy! The delivery guys were awesome, and Todd has been very communicative and prompt. I will definitely be recommending them in the future.
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September 2023 by Ron Jessup
We purchased all appliances for a complete kitchen remodel! It was a tremendous experience from start to finish. The knowledgable and professional consultative salesmanship by Steve was very helpful. The tremendous sales experience was only exceeded by the installation perfectionism demonstrated by Sammy and Drew! We also had great support from the management team, Dale and others. Highly recommend for all of your appliance and Mattress Needs. We’ve know the Duerden’s for over 3 decades. Their honesty and integrity is well respected, revered and honored by the current owners. They can be proud of the continuation of their legacy.
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August 2023 by Dr.A k
I would like to express my appreciation to Mr. Steven at Duerden's for his exceptional service. It was a pleasure to work with him, as he was professional, knowledgeable, and timely in his communication. I received excellent advice from him and he went above and beyond to assist me with my appliance needs. In my opinion, it is refreshing to have a salesperson who is so knowledgeable and willing to assist customers. It is highly recommended that you visit this location.
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August 2023 by Rod Haskins
Thanks to Duerden's for helping us with the kitchen remodel we were doing. This post is a little belated but this happened about a year ago where some of the appliances were on back order and not readily available. Duerden's guaranteed the original price and informed us about the cost savings available when buying in bulk. Over all, a positive buying experience.
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August 2023 by Korey Curtis
The online experience is terrible. Once you make an order, you do get an email, however there is NO way to look online to track or otherwise get any information about the order. I followed through with the order hoping that it would give me some ETA on delivery, as all the others do, however that was non-existent. Then I tried to use their "Chat" which is not really a chat, but a forward of information to then have some text you. 2 hours later, someone texted, vague at best and said they would look. Silence again. I finally called, super puzzled and asked for the information. Guess what, no information available. Then they tell me someone will get in touch with me. So, I have to wait for someone to contact me to even tell me if the appliance is available! I voice my concern and the woman taking the call says they will call me back with that information. I said, "When?". She said 15 minutes. Now first of all, if they are so outdated that they can't look in the system to get this information, something is wrong in this day and age. So, time passes, no calls. I call back, and have to continue to do so for 10 times to get someone to speak to. At that point, I canceled the order. My gut tells me if they are that slow in processing an order, and can't tell me if they have any or anything pertaining the order, then the remainder of the experience probably wont be any better. Canceled and will begrudgingly go back to the other willy group... ugh.
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August 2023 by Susan Forsgren
Steve, listened to me and found me the perfect appliances for my needs.Most other places I went wanted to sell me what they had in stock, not what I was asking for.Drew, and Jeremy, that were sent for the installation, were professional, polite, thorough and on time.They took the extra effort to make sure the plants as were in top working order before they left myhome.
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August 2023 by Marque Cawdor (Marc)
Great prices and great service. I'm not sure I've ever had delivery guys take so much care as these guys did when they recently installed our new French door refrigerator and took away the old one. Kudos!
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July 2023 by Sam Sussenguth
Great overall experience. Sales manager Steven was very knowledgeable, low pressure and a pleasure to work with. Installer Mason did a phenomenal job and was very helpful. Probably one of the better large item purchases I have ever made all around. Competitive on price with the big chain stores. Thank you guys!
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July 2023 by Jeremy Bourgeois
Got a full appliance set for a home I was renovating. They delivery arrived over a week late. They didn’t notify me until it was already late. Also paid for installation. Confirmed with the sales rep that the installers would bring everything needed for installing. Once they finally showed up, they didn’t install the dishwasher. Still charged me over $300 for installation and they won’t come back to fix it. Now I have to hire someone else to come in and install the dishwasher. Would not recommend at all.
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May 2023 by Kwangju1 youngoak2
My experience with this company was not very pleasant. After they installed my dishwasher, I noticed that there was some damage to the toe-kick under my cabinets next to the dishwasher. After bringing this up to them, they claimed it was like that before they came to install it. They told me I did the damage myself, even though I know for a fact that I didn’t. They could have handled this in a much more professional manner but have refused to acknowledge their wrongdoings. I am attaching the photos of before and after their installation job.
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May 2023 by Sarah Flick
A shout out for Dillon and AJ. They came by yesterday to move the fridge Duerden’s loaned us from the garage into the house when the new fridge was taking longer than expected. I had missed the text they sent when they were on their way, so wasn’t quite ready for them. They offered to help me get the food out of it. Then they had a time of it getting that through the door from our entryway to the kitchen. Tried this way and that, measured again, then took the doors off, then found they had to take off the hinges as well. Got it through the door, hinges back on, doors back on, plugged it in, slid it into place. They were so patient and kind despite the fact that this favor they were doing me was taking a much bigger chunk of their morning than than I had expected. Even offered to help me put the food back in! I declined knowing they had many more stops to make. Top notch service! Thank you both!
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May 2023 by Michael Hasebroock
My wife and I bought a dishwasher from Duerden's and completed everything online and paid over the phone. They were very flexible with installation and delivery dates. The install could not have gone better and their prices beat all the big stores after we researched them. So, they have the lowest prices and the quickest turn around times. The dishwasher is running like a champ and we would use Duerden's again for their prices, install and excellent service.
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March 2023 by Josh Hughes
Great customer service. These guys specialize in high-end quality appliances. They have or can get hard to find items.
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March 2023 by Chris Edmunds
We have worked with Duerden's in the past and always had a good experience. Our refrigerator died yesterday and we needed to replace it fast. When we went in, Brent helped us find the best fit for what we needed and with a quick delivery! He was so patient with us without any pressure at all! We had specific needs and he matched us up with a great new refrigerator at a very, very good price! Brent went above and beyond to help us and was always cheerful and positive! We highly recommend shopping at Duerden's and will definitely be back! The freshly baked chocolate chip cookies on the counter made it especially sweet!
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February 2023 by Caitlin Janeway
Poor communication and customer service. We had a part missing upon delivery, and I have called 10+ times to request the missing part be sent to me, and still waiting...Also had to chase them down for updates on the delayed delivery of our appliances from the estimated 3 months to the actual 14 months we waited for our stove.And lastly, the installers put multiple scratches and dents in our brand new cabinets when installing the stove and microwave.Communication is everything, and they simply don't do it. I would not do business with them again.