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May 2024 by laura wood
Pir moni ausie went in and dod a bath, deshed, sanitary trim, nail grind and teeth brushing. We had Emiky and she did a really awesome job!!! He looks really just perfect. Ready for summer.i wish it was. A little faster,four hours, but it was my fault for trying to do it on a work day. I definitely will go to Emiky again
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February 2024 by Kenna R.
I had been with them for about a year and that's only because I had moved. They have a really great rewards program and customer support line for any issues that may pop up. I had been taking my dog to the groomers regularly and they always do a great job. I highly recommend joining especially when your pup is young and needing all those appointments and vaccinations. Pro tip: they have a cancellation fee for no shows on grooming and vaccination appointments.
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February 2024 by Summer Kathlene Gaines
Morgan is amazing!!! So sweet and attentive to my pet!!! Always does an amazing job. :)
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January 2024 by Esther Ream
Sam was wonderful with my anxious little guy Booker. He looked and smelled wonderful when she was done!
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December 2023 by Richard Rounds
Groomer had our Yorkie for over 3hrs when other places it only takes them a little over 2 hours and when we picked Max up he was not trimmed the way we wanted him
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October 2023 by Bailee G.
I had an appointment to get my pup groomed here and brought in my proof a vaccination for rabies and all the other vaccinations my pup has had and was told my paperwork from the vet wasn't good enough. I went to PetSmart with the same paperwork again that I got from my vet and was told it was more than good enough. I'm really disappointed with this location especially with their lack of attention to detail. I know the lady at the desk told me she was new and I believe that I shouldn't have been turned away due to their lack of knowledge. Petco lost a customer for this.
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September 2023 by Barney L.
The boss at the store doesn't know how to treat customers well, and it's bothering me. The staff is great, though. The owner needs to think about hiring a new manager or retraining the current one. I won't be coming back to this store
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September 2023 by Jakey A.
If I could have chosen 0 stars I would've the stores manager is extremely rude to customers and I'm convinced has no idea what customer service means! The employees are always so nice and helpful but the owner needs to re evaluate their management. I will definitely not be supporting this store further.
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July 2023 by Kelsey D'Olimpio
I had an appointment at 8:15, and the doors were locked! I knocked and called, but they were a no show.
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July 2023 by Kelsey Hillier
I had an appointment at 8:15, and the doors were locked! I knocked and called, but they were a no show.
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June 2023 by Eli Casper
Grooming salon used to be great, but the staff now is rude.I used to take both my pets to the grooming salon, but the groomers started to leave, and the people who came after were never the same.My last interaction today was the straw that broke the camel's back.The other places would be kind and call the vets office to confirm the rabies vaccine. According to the lady, I need to carry a copy of the vaccine.I forgot why I never went back there. It was their service. (In case my 30£ pup mauls the groomer).When we arrived there, my husband reminded me that we stopped to bring our pets there. I remember the reason at that moment: The bad service.Not coming back there.
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June 2023 by Callye
Staff doesn't know how time or phones work.
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May 2023 by Konstance P.
I've had nothing but horrible experiences with this location from not having what I need stocked, rude employees that can't be bothered, and horrible groomers. I took one of my dogs (2 years old) in yesterday (5/26) he was in about an hour before close (their allowed time slots) and he got a very rushed bath less than 30 minutes. He now has dry patches everywhere, I'm assuming left over shampoo. I had a second appointment scheduled for the next day (5/27) for my other dog (1 year old), which I should've thought through before taking him since the first encounter wasn't great but I digress, he was in to have a simple bath. We waited for an update for about 2 hours and received nothing. Tried to call 4 different times couldn't get a hold of grooming. I completely understand the struggle of a busy Saturday and possibly not being able to answer the phone but not a single text update to let me know that my poor dog has been probably kept alone for 2 hours with nothing being done. I finally called customer service on the 5th attempt of getting an update and they were able to finally get a hold of the groomers. I was told they didn't even start. AFTER 2 1/2 HOURS. They told me they would get him in promptly it'll just take another HOUR AND A HALF because they're very busy. Just ridiculous. Again I understand it being busy because it is a Saturday but when I leave my beloved puppy in someone else's care I am at MINIMUM expecting some form of an update. When I told the women that it's was okay no need to start we will be there to pick him up she seemed confused and irritated that I didn't want them to even touch him. When I arrived to pick him up (10 minutes later) he was soaked from being bathed even though I told them not to touch him. Somehow it was going to take an hour and a half more to finish the service but he was soaked when I picked him up? Then they made it seem like it was my fault that they weren't able to dry him!?! Either he was soaked in the kennel for however long or another one of my dogs got a half assed bath. I will never come back to this location. Just to put a cherry on top of my experience with Petco I am currently locked into a YEAR subscription (vitality) for whatever services they offer so I will have to make use of that at another location so I don't waste my money since I'm locked into it because I was never told this was a whole year and not a one time payment. Please stay away from this location or at least read the other negative reviews before scheduling your dog with the groomers or trying to find an item you need. Also, avoid vitality subscription if someone tries to sell you on it.
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May 2023 by Sarah B.
This location always has great options for dog toys and treats and food! Their dog collars are also super cute!
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March 2023 by Shalie Lafferty
Alyssa did so good with our dog! He has never been to the groomer and she was so good with him! We will be returning!
