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September 2023 by Elena V.
We had a huge issue with Performance Truck and Country, where we originally purchased our Ford Explorer ST. From the beginning the car was a total lemon. However, Performance Ford Lincoln Bountiful has everything within their control to help have my car fixed many times. Rob from the service department was absolutely amazing! I definitely recommend the service and this location. Rob was so helpful and worked so hard to get our car fixed, took 4 months but it was well taken care of. I appreciate his professionalism and hard work.
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August 2023 by Nathan Charles
Overall my experience wasn’t good. I took my Lincoln in for a diagnostics on a few electrical issues I was having. After 4 days they sent me a video of the wiring harness behind the display where it looked like somebody had wired in a aftermarket system and hadn’t done a great job. They quoted me 10 hours of labor costing around $2,100. I ended up calling a few local audio installation shops and showed them the video ford sent me and all of them said they could do it in under 3 hours. I called ford and told them I was going to have somebody else fix it and when I picked up my car I had been charged twice for diagnostics and the problems I was having before were 10x worse and my display didn’t work at all, worst of all my heat was stuck on and I couldn’t do anything to fix it. Remind you I didn’t have this problem before they worked on it. Also, the text that they sent me with the technicians name and the diagnostic video said the technician had 1 year experience as a lube technician. I ended up taking my car to extreme audio and they fixed the wiring back to factory in less than 1 hour time for $150. I’ve got more I could add but I think this is enough to get my point across.
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August 2023 by Don Taylor
I went to another Ford dealer and was told that I would have to wait 6 weeks before they could fix a problem on our van. I dropped by Performance Ford and they had the part and scheduled me for an appointment 2 days later. The best part, they had it fixed in the time they estimated. I will be going to Performance for all future service. Very nice folks there!
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August 2023 by Hunter Clarke
I loved buying my truck from here, it was a great experience. However, I went in to get my tires rotated and oil changed, my appointment was 9 am. Had the truck in at that time. I was told since I was one of the first morning appointments that it would be quick, I was then reassured it would be around an hour. It took them 3 hours to do and then I had to go to the back myself to finally hear an update that my truck was just finished. Pretty disappointing.
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August 2023 by Maiki Naone
Took my little car I have had for 10 years and they fixed her up very good. They are polite and seem pretty accurate. I was told by 3 other mechanics that it was a head gasket but when I took it into this place they told me it was the spark plugs and ignition coil. They changed it all and she runs great! I told Blake what the issues where and what needed to be done and he told me that is should let him check it out first (and the fee is $200 to diagnose BUT that fee goes toward your repairs) to make sure it was the head gasket. It was not the gasket and they saved me a ton of money. They seem honest and upfront. I have only had my car for 1 day so we will how long things take but for now I am glad I took my car here and that Blake and Diana helped us! Thank you!
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August 2023 by Derek Bracken
It was a good experience. Polite employees. Easy process. I really liked the video that gets sent to the car owner reviewing the whole service and assessing the condition of the vehicle. That was cool. If I had any suggestion, it would be for the dealership to add a free car wash on any service. At previous dealerships I've had service agreements with, everytime I took the car in for a service, they would give the car a quick exterior wash, which was a nice touch. But that certainly might be an unreasonable request, given how busy things are, not to mention the extra costs that could go along with that offering. Just a "nice to have" if it were available. Otherwise it was a very good experience with the dealership service department.
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August 2023 by Isabell SanJuan
An oil change and alignment was done on my truck. Alignment was pulling to the left, took it back to the shop. Tech advised its supposed to do that, asked for supervisor. He agreed that it was pulling and corrected, only after getting a supervisor. When tires were rotated a hubcap was broken, was not advised it was broken. After getting home I found the cap under the drivers seat, had to go back to shop. I live over 30 minutes away and it's my second trip back to shop because of bad work. Asked why I wasn't advised the cap was broken, no answer not even a I will find out.Very poor service this time around, supposed to take vehicle back for transmission problem. I am thinking maybe some other place should do that, I don't need this shop to ruin my vehicle.
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August 2023 by Craig Dallessandro
My vehicle had been to two other Ford dealerships, two times each, one in California, and one here in the valley and neither of them, neither time could repair it properly. The air conditioning would begin blowing warm after just three days of use. Those other shops also kept my vehicle for numerous days. The guys at bountiful Ford fixed it in less than 24 hours and it’s been blowing cold ever since! Thank you very much
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August 2023 by Jenni Gailey
Didn't complete or even look at the car on the appt date, nor told us it wouldn't be looked at. They promised it would be a couple days more after that when we checked up on it. Three days later and no update. Called and they said oh well we haven't had a chance to look at it, so no update. Busy. Didn't care they had my car that entire time when I could have been using it. Instead of trying to figure out how to get to work and get groceries. I had to call them for an update being upset and requesting them to work on it. They looked at it Saturday finally. approved the work pretty quick after they looked at it. They did provide how much it is going to cost either. On Monday the told me they had to order a part. Finally got my car back a week and a day after the scheduled appointment date. Got home and they did not attach the undercarriage. It is dragging on the ground. Now what? It's going to take them weeks with my car to put in a couple of screws. I do NOT recommend using them.
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August 2023 by William Allen
I was recently in for a 40k service at Performance Ford Bountiful, my Ranger was going to need tires soon. The service advisor, Mr.Taine discussed with me a purchase on new take-off tires and wheels. His offer and suggestion saved me hundreds on tires, got me a great looking upgrade in wheels and honestly made my day. Thanks Performance Ford, this is why you are my go to service provider.
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July 2023 by darren baddley
The receptionist and a service technician i talked to on phone very helpful very professional gave me a quote over the phone when dropping my car off Dustin from the service department very unprofessional picking my car up a week later the price Dustin gave me $120 more than i was quoted never will i go back to ford Lincoln in bountiful. If you want excellent customer service highly recommend Performance Toyota in bountiful they will take care of you very professional friendly.
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July 2023 by Jared Johnson
Very friendly! It was a busy Sat, so it took a while, but I enjoyed looking at some of the other vehicles on the lot, and relaxing in the waiting loungeUpdateI scheduled an appointment at 10 am for an oil change. Arrived at 10 to drop off my car and they offered me a lyft ride back to work which was nice! Around 2 pm, I still had not been told it was done, so I called to see when I could come to get my car as I was almost off work and ready to head home. I was told that my car "should be done around 430pm". Six and a half hours seemed a little excessive to wait for an oil change... I was late arriving home to relieve our nanny, and had to hand around at work for an extra couple hours, who likes that?
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July 2023 by Alexander Bermudez
I take it my ford escape for spark plugs replacement . 3 days later I call in to ask for my car and was toll the car has some leaks and they want to charge me about $2,000 dollars to repair this leaks not included the replacement of the spark plugs? At the end pickup the car still have to pay $390.00 for cleaning the fuel injectors? The car it was working great before I took it in , now it runs terrible?
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July 2023 by TDubb Wiseman
Dropped off vehicle with a 10:10 am appointment. Was told at 12:34 and again at 2:30 that it was next in line. 3:40 pm is when it was finally finished. Make sure you don't need a vehicle for the entire day for a simple oil change.
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July 2023 by Jacob Knight
Will definitely use this shop again, all other dealers I called said I was a month or two out to fix a part covered under warranty on a new car. These guys got me in the shop within one day of calling them. The service was fast and great!
