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March 2024 by Emmett Gibson
Great customer service and professional front office staff. Too early to rate the window itself but at first appearance sealed properly with no damage.
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March 2024 by Pao Diaz
They did a great job replacing my windshield. I booked an early appointment online. Service was on time and completed around an hour.
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December 2023 by Nic
Had my windshield on my 2018 F150 replaced about a year ago. Everything went well. The tech was a really nice guy. A little paint scraped off near the top of the windshield but not a big deal. The weird issue I've had is the new windshield has some kind of defect that doesn't allow my wipers to do a good job. I've been through 4 different sets this year and they all kinda miss the same spot. Didn't have this issue with the previous windshield. Seems like the kind of problem that's not worth trying to get them to fix.
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December 2023 by Nic Fisher
Had my windshield on my 2018 F150 replaced about a year ago. Everything went well. The tech was a really nice guy. A little paint scraped off near the top of the windshield but not a big deal. The weird issue I've had is the new windshield has some kind of defect that doesn't allow my wipers to do a good job. I've been through 4 different sets this year and they all kinda miss the same spot. Didn't have this issue with the previous windshield. Seems like the kind of problem that's not worth trying to get them to fix.
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November 2023 by ChipNationMobile
Friendly, but unprofessional, I took my car to safelite on 11/3 with an appointment I scheduled online to get my front windshield replaced in my vehicle and they said it would take all day with no time table. Then when I got there I knew I couldn't wait all day and they asked me to reschedule, so I did for 11/9 at 8am. It was going to be 2 and a half to 3 hours and I called an uber to take me home a hour and 20 mins later they called me saying they didn't have the right windshield for my vehicle and asked me if I wanted to reschedule again after spending $30 to uber back and forth. I decided to just pick up my car in leave because I won't do business with a company that doesn't appreciate my time that I took off to schedule, and pay more to uber.
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October 2023 by David Woodmansee
We purchase a windshield from safelite. Now needing (that window) chip filled, they require 108.00 cash.( we were a walkin customer)They are unwilling to wait for the insurance payment.Our allstate agent says safelite bills them. 40.00 -50.00 dollars for a chip repairs.Now like many other companies, you can't speak to anyone living.1) they don't extend any courtesy to existing customer.2) they charge customer double the amount insurance pays.This is the same company whom showed up twice with the wrong windshield last year.
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August 2023 by Kris Terry
So disappointed with windshield replacement, to keep it short, still finding broke glass around entire interior of car. Paint damages around entire windshield.This store Location wants to just have paint ‘touched up’ vs a real repair.Funny thing when I picked my car up, there was a customer complaining that when he picked his car up the factory mirror was not reinstalled, the tech decided to install a cheap aftermarket mirror instead, yet the customer wants the factory mirror.I will not be using this location or safelite ever again, wasting so much time trying to get car fixed.Newer car, washed multiple times a week and know every paint flaw along with when/where flaw came from.Trying to get customer support after the fact is proving to be near impossible. Will update this review, should anything change and I can get to a corporate customer representative.Surely cannot recommend this location for any services.
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August 2023 by Sabrina Hansen
We own a 2021 Mazda Miata, been waiting 2 weeks for the manager to get off her backside and get our windshield. She is very DISRESPECTFUL, claiming we are not her only customer. My husband did all the leg work and she still didn’t get what he gave her. She says they go through a different Mazda. Not the one that only 3 miles from them. It’s all lies.. Then she tells us today after 2 weeks that she has to wait for the insurance company to approve the request.( shouldn’t that have been done when we first came in 2 weeks ago, not after you get the parts???) Then she tells me that I have to wait another 2 weeks to get my work done, but if you have the parts why am I waiting??? Let alone 2 weeks?? She was more concerned about the stolen vehicle that crashed up their store a week ago than helping us. We had to keep calling them to see what’s going on, and she never had any answers for us.
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August 2023 by Charlene Tschaggeny
They did a great job of replacing my windshield on my car! I definitely would use them again!
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August 2023 by Audrey P.
I have been extremely pleased with the level of service and attention to detail from this location. Very friendly from booking, entry into building, services rendered and explained, and follow through. On multiple visits. Thank you to the staff of this location for going a above and beyond!
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August 2023 by Gavin Goodfellow
Very good service! Jorge came and replaced my 4 runner windshield, such a humble happy dude! It's people like Jorge that incentivize people like me to leave a review, he never asked or said anything about a review, but was a happy dude willing to answer any questions I had and help however he could. Quality was top notch and he swapped it out very quickly! Thanks man!
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August 2023 by Steven E. (Starlord)
I tried to make an appointment online but I couldn't get one because it's too difficult to navigate their website. I tried to call but I got an automated service it just kept saying thanks for calling goodbye and hanging up on me. I drove by there in person only to be told they couldn't get to it until the end of next week. All of that over a rock chip repair just forget it I'll go somewhere else. Thanks for nothing. I think I'm going to purchase my windshields from someone else too.
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July 2023 by Stephan S.
I just watched a customer go off on the manager, Tawny, after she was clear concise and repeated herself several times. Dude was ridiculous. Claimed he was going to call corporate and complain. She was awesome and the way she handled it was so professional. I'll come back again any day. Great service on top of it.
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June 2023 by Preston S
Tawny and the rest of the team are so great! We dropped off my car with a cracked windshield, and they got it done within a few hours. They also were kind to clean all my windows and vacuum out my floors. What a great group. Tawny was especially kind and personable. Definitely ask if you can speak with her when you walk in the door! You won't regret it!!
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June 2023 by David Bielski
Made an appointment 2 weeks in advance. Gave all the right information ahead of time. Then on the day of, they tell me they don't have the right windshield in stock.