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December 2023 by M Hollman
I would stay away from Ufirst.After paying off a Credit Card, I was issued a new one after it expired. I then went to use it ( the day it arrived). It wouldn’t work. Tried it multiple times and it declined every time. After calling , I was told the card was no longer valid….Thats really odd that a new card wouldn’t be valid but OK…..Fine,No big deal.However at the same time, a 100$ payment was automatically deducted to make a payment that didn’t exist.MULTIPLE calls al ended with the same take away. “They can’t do anything about it and I have to cancel the auto pay myself”Do your self a favor and go somewhere else.They used to be fantastic, now they’re a corporate “bank” with zero care for the little people IMO.
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September 2023 by Carol C
We went in to close an account because the loan was paid off. Was cheerfully greeted and transaction was efficiently completed.
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June 2023 by James Sullivan
They are okay. I would probably rather have other local credit unions. However they are better than some banks. Kind of a small company vibe for sure
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June 2023 by ryan silvester
Awful bank. 0 stars had 20k credit card and they lowered it to 1k because they messed up on a promotion.
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February 2023 by Kolby Housley
This place is a joke. Biggest scam of a company I have ever met. They advertise "free" balance transfers, but what they don't tell you is they charge interest DAILY on that balance, then charge you a debt insurance fee. So you're actually further in the hole transferring a balance to them. Then when you try to talk to customer service and they can't answer your question, they just hang up on you. I was hung up on three times in a row by three different employees. My recommendation, never do business with this credit union or any of his branches. You'll be much better off.
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November 2022 by Kate D.
I have banked here for about 7 years, had my savings in there and my checking. I applied for a credit card and was told that a write-off of 10 years ago was the reason for denial. I have since taken all my savings out and looking for a new bank for my retirements deposits. I have $300,000 in an annuity and a savings for my grandchildren's eduction. However, I'm not good enough for a credit card. Disappointed isn't the word I'm thinking of.
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February 2022 by Chelsea Davis
WARNING: Ufirst means U first, NOT you first! Tellers st the branch are friendly, but the credit union is horrible. Instead of rebranding, how about providing good customer service? I’ve had my account with them for years but at the first chance they got to steal my money they took all they could.
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February 2022 by Eric Boucher
BEWARE! U first means they put U first, NOT you! I recently was charged 300 in fees in my checking account because I made a small billing mistake. When I called about it, they returned $50 and were rude and condescending. If you’re going to screw people over, the least you can do is be polite about it! Garbage customer service.
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January 2022 by Victoria
I am so SO disappointed with UofU credit union. I’ve been a customer for a few years and recently due to Covid, things started going downhill and my job has been very inconsistent. I walked in to the bountiful branch today asking if I can get a $25 OD fee removed because I was not working and had $16 in my name to deposit. The teller called his boss to try and get it waved and told him my situation (which they can clearly see on my account that my income is barely ANYTHING the last few months) and I was told since they waved a fee once this year that was my one time courtesy. I know this is typical but I am BAFFLED and disgusted that they aren’t being more kind and understanding during their customers hardships. ONE TIME COURTESY regardless of Covid?? Even my credit cards are waving any and all fees! Cyprus credit union is waving fees and even dropped the fee price itself to $12.50! There was no remorse or care in the world that I was on the verge of tears and I decided to walk out without depositing the $16 I had in my hand because I couldn’t afford to have that eaten up for this fee. The fee happened due to a charge that came through a couple days early. I am so disappointed. I could understand if I’ve had many fees waved but they looked at my account and saw I had ONE a few months ago. People are struggling and I expect a local credit union to be more helpful. I do not recommend this credit union. I walked out so embarrassed and on the verge of tears. Gross
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January 2022 by jeremy ellsworth
It was real nice when I could talk to my branch and get things done now I gotta sit one hold for at least a half hour to talk to someone through the automated system which gets harder to navigate every time I call. Last Dixie was great now she is gone o don't feel like I have a person there to help me at all.
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October 2021 by Drew Crawford
Friendly staff and clean facility.
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July 2021 by Victoria Garcia Pinto
I am so SO disappointed with UofU credit union. I’ve been a customer for a few years and recently due to Covid, things started going downhill and my job has been very inconsistent. I walked in to the bountiful branch today asking if I can get a $25 OD fee removed because I was not working and had $16 in my name to deposit. The teller called his boss to try and get it waved and told him my situation (which they can clearly see on my account that my income is barely ANYTHING the last few months) and I was told since they waved a fee once this year that was my one time courtesy. I know this is typical but I am BAFFLED and disgusted that they aren’t being more kind and understanding during their customers hardships. ONE TIME COURTESY regardless of Covid?? Even my credit cards are waving any and all fees! Cyprus credit union is waving fees and even dropped the fee price itself to $12.50! There was no remorse or care in the world that I was on the verge of tears and I decided to walk out without depositing the $16 I had in my hand because I couldn’t afford to have that eaten up for this fee. The fee happened due to a charge that came through a couple days early. I am so disappointed. I could understand if I’ve had many fees waved but they looked at my account and saw I had ONE a few months ago. People are struggling and I expect a local credit union to be more helpful. I do not recommend this credit union. I walked out so embarrassed and on the verge of tears. Gross
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April 2021 by Google user
It was real nice when I could talk to my branch and get things done now I gotta sit one hold for at least a half hour to talk to someone through the automated system which gets harder to navigate every time I call. Last Dixie was great now she is gone o don't feel like I have a person there to help me at all.
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September 2020 by Dan Zismer
Great Customer Service. Very friendly and professional
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January 2020 by Drayton Bailey
Is it possible to provide a 0 star rating? If so, I would apply it to University Federal credit Union. This is the absolute worst credit union on the planet Earth (perhaps the universe). Absolutely no customer service to talk about. Unbelievably heartless and arrogant group of people. I'm beside myself on the level of insanity this credit union exhibited over a simple oversight. I have never been treated so poorly in my life. No matter how reasonable and prudent you attempt to be while working out a issue. You quickly learn to expect nothing but heartless and cruel responses. Words don't do it justice. I hope no ever finds themselves at the end of the barrel with University Federal credit Union. I do not recommend this credit union to anyone. I regret having ever done business with this organization.
