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March 2024 by Laura James
Post offices are tough because when you have to wait and have a negative experience, it becomes a 1 star experience. But, when you have a positive experience it is refreshing!I have interacted with a few of the employees at the front service desk and they are so friendly and helpful. They are always apologetic when there is a long wait. This location has a package drop off and a letter drop off so you don't have to wait in line if you have prepaid mail. They also have a machine inside that can print those labels for you so you do not have to wait in line if you are in a hurry.The only negative perspective I have is of the lady who works the passport window. Although I haven't interacted with her directly, I have noticed her being sharp and rude to customers on multiple occasions.
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March 2024 by Sara Zuniga
Very good customer service. Very kind.
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February 2024 by Philip Ely
All I Gotta Say is thanks for staying late especially when I’m the biggest procrastinating guys sometimes ! Plus they need shipped that day for the big brother IRS so yes thanks Christopher P.
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February 2024 by Xavier Krause
Called me to cancel 2 hours before the appointment. I set this about a week or two prior. I didn’t see the call and drove 30 minutes to the post office. Just for them to tell me they should have called me to cancel. Highly unprofessional, also the receptionist didn’t know when they would be available.I called to reschedule at another post office , their requiring me to have a handwritten check to pay them $130. If I’m working half of the year for free for all the tax’s why do I have to pay that. Imagine if McDonald’s said we only take checks they would be bankrupt and so would this establishment because seems like everyone hates this place from the other reviews.
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February 2024 by Bryan Scott
I feel like we have one of the beset post offices in the country. Thank you to all of those that work at the Bountiful post office.
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January 2024 by nik dee
Half hour wait, was told after waiting to redo my address label for the envelope at the counter, where the customer service woman was rude that I "wasn't done". Sorry I had to rewrite my address, lady. This post office location has been getting worse with longer wait times and completely rude service and I will be going to a different location in the future.
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December 2023 by Byungju Yoo
I found a 'Missed the Delivery' notice at 3:00 pm on the front door. People were inside home but nobody heard of anything. Went to the post office with the notice at 3:30 pm and they told me that the delivery person would be back at 5:00. However, the manager found my package from the back. Did they even take my package for delivery? Worst... Wrost... This not the first time.
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December 2023 by Maranda Hilton
I love this post office. I have ALWAYS been met with a very friendly face and professionalism. I'm so thankful for the people who work here.
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December 2023 by Ayleekay
The wait was long. There was only one person working. It was also Friday evening 1 1/2 hours before close. Once I got to the service counter, I realized why it was taking so long. The person helping people was SO thorough. She wanted to make sure each of us were getting exactly what we needed. I was there because I had gone to another location to serve documents to someone and told them I needed proof of service from the respondent. I was told I just needed to send it certified. I did that, but I didn't know that I also needed a return receipt so it was not served correctly. I went to this location to resend the documents and told her the same thing. Thats when I found out about the return receipt. She went over exactly what I needed to do. She printed the tracking receipts, went over what I should be looking for and when. I felt confident when I left that I had sent the documents off correctly this time. The person in front of me was also at that location because she had gotten help at a different location and didn't actually get what she needed. I think that if more employees at the post office took the time to hear out each customer's needs and tried to be as informed about services as she was, the lines would probably be shorter. We wouldn't be having to come back and clog up the lines a second time to get it right. I'm just happy I decided to stop by this location because there is a post office a little closer to me, but I'll be back to this one. The service was worth the wait for me.
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December 2023 by Audrey Wagner
My son's phone was lost in Puerto Rico, then found. He paid for it to be overnighted from PR to SLC. After a couple tracking texts, it could no longer be tracked. I called the Bountiful post office for assistance. Mark couldn't have been more helpful! He let me know that it was not possible for the phone to arrive overnight from PR (not sure why they sold this service but told me how to get a refund) and that it was in Fedex possession in Memphis. He gave me a probable scenario and timeline. In addition, my son's apartment number was not on the package. So he notified his coworkers of the situation and provided the apartment number. The following Monday, I received a notification that the phone had arrived at the post office. I called, spoke with Madison, and she and the carrier found the package and marked the apartment number. She even called me back to let me know. About an hour later, my son received the phone. The employees of the Bountiful post office went over and above to make sure my son's phone was delivered to him as soon as possible! We very much appreciate their excellent service!!
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August 2023 by kevin boardman
Terrible customer care by using phone. Can't get simple questions answered from a ineffective automated system, both nationally and locally. Try to call the local Bountiful, Utah number. It rings 12 times, then goes to the busy signal.. come on!!! Let’s get some competency!!!
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July 2023 by Eli Casper
The agency is a small agency, yet is well stocked with supplies, and the crew at the store was amazing.
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April 2023 by Matthew
I made an appointment at the Bountiful Utah post office to renew my passport. Took time off work to go in just to find out they canceled all appointments with no notice because only one person showed up to work! One person running the whole place! She was very friendly and helpful even though I could sence her aggravation and stress of being alone. This is not acceptable. Where are the supervisors/managers?
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March 2023 by Alyssa Brandt
the grumpiest people are hired to work here. They are truly nasty, every time I come in, and not helpful either. I dread using the post office every time I go.
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March 2023 by Brenda Rene Figueroa
The horrible clerk named Tracy was the most unprofessional person I have ever had any help from , ( wouldn’t even call it help), she was incredibly rude with me while I was renewing my passport , she had no idea what she was doing , management really needs to look into this horrible ignorant employee and retrain her and go over how to be a decent human, if you live in Bountiful just drive to Farmington and avoid this location at all costs
